Cisco Finesse is now operational. Technicians are monitoring the service for any further issues. Thank you for your patience during this outage.
Posted Jan 23, 2023 - 11:43 AKST
Identified
Technicians are implementing a solution which involves rebooting the Cisco Finesse server. The process is expected to take from 30 to 45 minutes. Thank you for your continued patience.
Posted Jan 23, 2023 - 11:13 AKST
Investigating
Technicians are investigating an issue preventing call centers from utilizing Cisco Finesse. Requests for support may still be sent through the Seawolf Tech Portal at uaa.alaska.edu/seawolftechportal or emailed to uaa.techsupport@alaska.edu. Thank you for your patience.
Posted Jan 23, 2023 - 10:24 AKST
This incident affected: UAA Network and Telephony.