This issue with UAOnline was identified and the fix is stable.
Posted Apr 09, 2026 - 13:00 AKDT
Identified
UAOnline is experiencing slowness and timeouts as a result of a different incident, and details can be found here as we continue to follow that resolution: https://status.alaska.edu/incidents/2141hpy4lvlm
Posted Apr 09, 2026 - 11:15 AKDT
Update
The affected components of UAOnline appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 1:30PM today, and you can expect a final update at that time if there is no new information until then.
Thank you again for your patience during the resolution of this issue!
Posted Apr 09, 2026 - 08:30 AKDT
Update
The affected components of UAOnline appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 11:23AM today, and you can expect a final update at that time if there is no new information until then.
Thank you again for your patience during the resolution of this issue!
Posted Apr 09, 2026 - 08:15 AKDT
Update
A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
Posted Apr 08, 2026 - 17:15 AKDT
Monitoring
A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.
Posted Apr 08, 2026 - 13:45 AKDT
Identified
Ellucian reports that they have marked our incident as high-priority, located the cause, and are currently working on a fix. Further updates will continue at 1-hour intervals and as new information becomes available.
Thank you for your time!
Posted Apr 08, 2026 - 12:30 AKDT
Update
Some users are reporting that functionality has returned, but are still experiencing slowness. We're waiting for further updates from the vendor, Ellucian, and will continue to make updates as new information becomes available and at 1-hour intervals.
Thank you for your time.
Posted Apr 08, 2026 - 12:00 AKDT
Investigating
We have received reports that multiple Banner Self-Service services (including UAOnline) are currently unavailable. The OIT Enterprise Applications Services team has reached out to the vendor and is currently investigating, and we will be making updates at 1-hour intervals. Please contact your campus IT helpdesk if you notice other Banner components are affected.
Thank you for your patience during the resolution of this issue!