Update - Our Mailing List server continues to work, however, we are tracking some minor glitches and monitoring the situation.
Sep 15, 2022 - 14:21 AKDT
Monitoring - Our Mailing List server seems to have stabilized. We will continue to monitor the service through the end of tomorrow.
Sep 14, 2022 - 15:42 AKDT
Investigating - Our Mailing List server is currently experiencing degraded performance. We are working to identify the root cause and implement a solution.
Sep 14, 2022 - 11:44 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

UAA Network and Telephony Operational
90 days ago
99.94 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.98 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
99.99 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
99.99 % uptime
Today
Banner Operational
90 days ago
100.0 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
100.0 % uptime
Today
Banner 9 Operational
90 days ago
100.0 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Operational
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Banner BANP (PROD) Upgrades Oct 9, 2022 03:00-18:00 AKDT
The Banner BANP instance of Banner Admin Pages, UAOnline, and Oracle database will be down for maintenance.
Posted on Sep 23, 2022 - 17:30 AKDT
Past Incidents
Sep 27, 2022
Completed - The scheduled maintenance has been completed.
Sep 27, 18:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 04:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 27, 04:01 AKDT
Scheduled - The Banner BANQ instance of Banner Admin Pages, UAOnline, and Oracle database will be down for maintenance.
Sep 23, 17:30 AKDT
Resolved - The web calendar issue has been confirmed to have been resolved.

Most calendars should have seen this yesterday which is when the fix was applied. This morning the vendor confirmed that all web calendar feeds from 25Live were functioning properly.

We’re sorry for any inconvenience.

Sep 27, 12:21 AKDT
Update - The vendor has notified us that they have started applying the fix to our web calendars. We have confirmed that some calendars are fixed such as the Final Exams calendar. We will update again when we have heard from vendor that all calendars have been fixed.
Sep 26, 17:34 AKDT
Identified - We’ve determined that the fix must be completed by vendor.

All users may be affected.

We’re working to restore 25Live to full service.

Next update at 3:00 PM 9/26/2022.

Sep 26, 11:36 AKDT
Update - We are continuing to investigate this issue.
Sep 26, 11:07 AKDT
Update - We are continuing to investigate this issue.
Sep 23, 19:23 AKDT
Update - We are continuing to investigate this issue.
Sep 23, 19:17 AKDT
Investigating - We’re currently experiencing degraded performance.
25Live is not allowing updates to the web calendar
UAA IT Services is working with the Vendor to identify the root cause and implement a solution.

Users may be experiencing an inability to update the web calendar.

The next update will be upon resolution.

Sep 23, 15:04 AKDT
Sep 26, 2022
Completed - The scheduled maintenance has been completed.
Sep 26, 06:45 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 17:45 AKDT
Sep 25, 2022

No incidents reported.

Sep 24, 2022

No incidents reported.

Sep 23, 2022
Resolved - TeamDynamix has marked this issue as resolved.
Sep 23, 09:15 AKDT
Investigating - TeamDynamix is currently experiencing a system outage. Technicians, students and staff using the ITSM ticketing client, project management application, or self service portal may experience slowness. We will be posting any updates from the vendor here.
Sep 22, 12:30 AKDT
Sep 22, 2022
Sep 21, 2022
Resolved - Canvas is reporting all systems operational.

https://status.instructure.com/

Sep 21, 13:45 AKDT
Monitoring - Canvas has reported a fix has been implemented and will continue to monitoring.

https://status.instructure.com/

Sep 21, 11:00 AKDT
Investigating - We have recieved reports that Canvas is not allowing users to login. We have contacted Canvas and they currently investigating the issuse and will report as they learn more.

Canvas status page can be found at https://status.instructure.com/

Sep 21, 10:30 AKDT
Sep 20, 2022
Completed - The scheduled maintenance has been completed.
Sep 20, 16:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 19, 10:00 AKDT
Scheduled - What: UAA IT Services will be removing and preventing email forwards to non-UA email destinations beginning Monday, September 19 at 10 AM to Tuesday, September 20 at 4 PM.

Why: This policy is intended to better protect University and student information and to comply with UA policy. This policy was previously communicated in 2020. UAA IT will begin enforcing the policy.
Learn more about the UA System Accounting and Administrative Guidelines policy, 3.4 Email Forwarding.

Result: This change impacts current employees only. On September 19, 2022, forwarding addresses on your UA work email account will be automatically removed. This change does not impact non-employees, including students and student employees. More details are available in the announcement in the Green and Gold.

Any Issues: If you experience issues after the , don't hesitate to get in touch with the Technical Support Center.

Sep 15, 15:22 AKDT
Sep 19, 2022
Sep 18, 2022

No incidents reported.

Sep 17, 2022

No incidents reported.

Sep 16, 2022
Completed - The scheduled maintenance has been completed.
Sep 16, 15:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 15:01 AKDT
Scheduled - What: UAA IT Services will be performing network maintenance for cyber security on Friday, September 16 from 3:00 PM to 3:30 PM for the buildings/departments listed below.

Result: We don't anticipate any adverse impact for customers.
Building/Department List:
• Sally Monserud Hall (SMH)
• Auto/Diesel Technology Building (ADT)
• UAA Copy & Print Center
• Gorsuch Commons

Any Issues: If you experience issues accessing non-UA sites or services after the maintenance, don't hesitate to get in touch with the Technical Support Center.

Sep 15, 14:56 AKDT
Sep 15, 2022

Unresolved incident: Mailman server receiving high traffic causing workflow issues.

Sep 14, 2022
Sep 13, 2022

No incidents reported.