In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 2025 - 21:00 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

Jun 27, 2025 21:00 - Jun 28, 2025 07:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 2025 - 10:26 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner and Supported Oracle OJDBC Driver (ojdbc11.jar version 21) and Tomcat version 10

Jun 24, 2025 10:26-12:26 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 2025 - 04:00 AKDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 2025 04:00-12:00 AKDT
Scheduled - During this event the NON PROD Banner environment will be unavailable for the duration of the maintenance period.

The TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes.

Jun 19, 2025 04:00-12:00 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

TEST Banner and Supported Oracle OJDBC Driver and Tomcat version 10 Change Jul 2, 2025 20:00 - Jul 3, 2025 02:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner and Supported Oracle OJDBC Driver (ojdbc11.jar version 21) and Tomcat version 10

Posted on Jun 27, 2025 - 17:45 AKDT

PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Jul 5, 2025 21:00 - Jul 6, 2025 03:00 AKDT

PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

Posted on Jun 08, 2025 - 03:30 AKDT

Launch of new Student Service Modules in UAOnline Jul 20, 2025 08:00-17:00 AKDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 27, 2025 - 17:30 AKDT
Scheduled - We are happy to announce that the following new features set will be launched during this window.

Authorized Viewer
Financial Aid
Faculty Services
Student Accounts

During this configuration update, the page http://www.alaska.edu/uaonline/ will not allow login. New student components will be configured and made available.

The following services that login through UAOnline page will not be directly accessible:

UAOnline
All Degree Works Instances
Faculty Self-Service
Parchment Transcripts

Apr 30, 2025 - 11:30 AKDT
Jul 2, 2025

No incidents reported today.

Jul 1, 2025
Resolved - The issue has been resolved. A Kaltura accessibility feature plug-in conflicts with a live stream entry and should only be enabled for regular VOD (video on demand) media entry players.
Jul 1, 13:30 AKDT
Update - Kaltura has indicated that they are investigating this issue and expect a resolution within 24 hours. NTS CLS is continuing to monitor their channels of communication with them, and we will provide updates as they're given and at 3-hour intervals.

Thank you again for your patience and understanding as we work towards a full restoration of service!

Jul 1, 11:45 AKDT
Update - The NTS CLS team reached out to the vendor earlier this morning and is currently awaiting a response. We will continue to report any updates as they come and at 3-hour intervals.

Thank you again for your patience as we continue to work this issue.

Jul 1, 11:15 AKDT
Investigating - We have received reports that the Livestreaming function of Kaltura is currently experiencing issues. The NTS Collaboration and Learning Spaces team is currently investigating; we will be making updates as more information is made available and at 3-hour intervals.

Thank you for your patience during the resolution of this issue!

Jul 1, 08:15 AKDT
Completed - The scheduled maintenance has been completed.
Jul 1, 08:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 15:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 15:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jun 30, 14:15 AKDT
Scheduled - UAOnline will be unavailable from Monday, June 30 at 3:00 pm to Tuesday, July 1 at 8:00 am for year-end processing.

The following banner components will be unavailable during this window.

UAOnline

Jun 27, 17:45 AKDT
Resolved - The OIT Networking team has resolved the issue with internet connectivity at the Kodiak Marine Science Center and determined the fix to be stable. Thank you again for your patience while this issue was resolved!
Jul 1, 07:45 AKDT
Monitoring - The Networking team has instituted a fix, and connectivity should now be restored at the Kodiak MSC. We will continue monitoring the situation for stability for a time. Thank you for your patience during the resolution of this issue.
Jun 30, 09:45 AKDT
Investigating - We have been notified of a Wi-Fi outage affecting the Kodiak Marine Science Center, and the OIT Networking Team is currently investigating. Thank you for your patience during the resolution of this issue, and we will try to post updates every hour.
Jun 30, 09:00 AKDT
Resolved - The OIT Enterprise Applications Services team has resolved the issue with Banner Printing. After working with the vendor, it was determined there was an issue on the vendor's side, who will be reviewing how the error occurred. We appreciate everyone's patience while this issue was being resolved.
Jul 1, 07:30 AKDT
Monitoring - A fix has been implemented, and the Banner Printing outage appears to be resolved. We are actively monitoring the issue, but pending prints are now flowing and being processed. Thank you for your patience during this incident.
Jun 30, 20:45 AKDT
Update - There is no new information available at this time, however Banner print jobs should still be processing with the manual workaround implemented by EAS, and print jobs will continue to be manually pushed throughout the night. This will be the last update posted tonight, and we will begin updating this status page again tomorrow at 7:30am. Thank you for your continued patience during this incident.
Jun 30, 19:15 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS. Print jobs will continue to be manually pushed throughout the night. Thank you again for your patience as we work to resolve this incident.
Jun 30, 18:15 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS. Print jobs will continue to be manually pushed throughout the night. Thank you again for your patience as we work to resolve this incident.
Jun 30, 17:15 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.

Jun 30, 16:15 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.

Jun 30, 15:45 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.

Jun 30, 15:15 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.

Jun 30, 14:45 AKDT
Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident!

Jun 30, 14:15 AKDT
Update - The OIT Enterprise Applications Services team is continuing to work with the vendor to resolve this issue. OIT EAS has implemented a manual workaround and users should start seeing their expected printed documents within the next several minutes, if they're not already there. Thank you for your continued patience.
Jun 30, 13:45 AKDT
Update - The OIT Enterprise Applications Services team is still working with the vendor to resolve this issue. OIT EAS has implemented a manual workaround and users should start seeing their expected printed documents within the next several minutes, if they're not already there. Thank you for your continued patience.
Jun 30, 13:15 AKDT
Update - The OIT Enterprise Applications Services team is still working to resolve this issue. Thank you for your continued patience.
Jun 30, 12:45 AKDT
Identified - The OIT EAS team is aware of a problem stopping all Production Banner Printing from working correctly. EAS believes they have identified the issue, and are working with the vendor to resolve it. Thank you for your patience, we will try to have an update every thirty minutes.
Jun 30, 12:15 AKDT
Jun 30, 2025
Jun 29, 2025
Completed - The scheduled maintenance has been completed.
Jun 29, 11:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 09:45 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jun 29, 09:00 AKDT
Scheduled - In order to address some network issues in Whitaker, technicians will be performing hardware maintenance. Users should expect a single drop of service of around 10 minutes while services reboot.
Jun 26, 12:30 AKDT
Jun 28, 2025
Completed - The scheduled maintenance has been completed.
Jun 28, 01:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 21:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 21:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jun 27, 20:15 AKDT
Scheduled - The security certificates for PROD Banner related web applications authenticating through the University's SSO system will have security certificates updated to avoid the pending expiration of the currently used ones. During this update, we are expecting that end users will briefly not be able to login to the service as the corresponding certificate is updated.

Services that will have their certificates updated on the Ellucian Hosted environment include:

Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages.

Jun 11, 11:45 AKDT
Jun 27, 2025

Unresolved incident: PROD Banner Upgrades.

Jun 26, 2025

No incidents reported.

Jun 25, 2025
Completed - The scheduled maintenance has been completed.
Jun 25, 21:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 AKDT
Scheduled - What: UAA IT Services will be updating the UAA Virtual Desktop (VDI) service beginning Wednesday, June 25, at 8 PM to 9 PM.

Why: Routine platform maintenance to ensure security, stability, and performance of the VDI environment.

Result: VDI users will experience a brief outage during the maintenance window. Engineers will notify anyone still logged on to save their work and logout in 15 minutes before proceeding with the outage.

Any Issues: If you experience issues logging into VDI desktops after the upgrade, don't hesitate to get in touch with the Technical Support Center.

Jun 25, 14:27 AKDT
Jun 24, 2025

Unresolved incident: TEST Banner Systems Upgrade - Oracle Driver and Tomcat Upgrade.

Jun 23, 2025
Completed - The scheduled maintenance has been completed.
Jun 23, 09:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 23, 07:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jun 23, 06:15 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

Application Navigator 3.18.1
Communication Management 9.18.1

Jun 20, 10:45 AKDT
Jun 22, 2025
Completed - The scheduled maintenance has been completed.
Jun 22, 22:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 22, 20:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jun 22, 19:15 AKDT
Scheduled - Software update on UAF Whitaker and UAF Cardsnet Firewall
Jun 20, 10:30 AKDT
Completed - The scheduled maintenance has been completed.
Jun 22, 03:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 21:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 21:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jun 21, 20:15 AKDT
Scheduled - NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

Jun 4, 12:15 AKDT
Jun 21, 2025
Jun 20, 2025

No incidents reported.

Jun 19, 2025
Completed - The scheduled maintenance has been completed.
Jun 19, 03:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 23:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jun 18, 22:15 AKDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 18, 17:30 AKDT
Scheduled - Beginning today, 6/18/2025 at 11:00 PM AKDT and concluding at 3:00 AM AKDT on 6/19/2025, Alaska Communications will be performing emergency network maintenance to manually replace a failing card in WHTR-OME32. This is required ensure continued service reliability and system stability.

One service interruption of approximately 20 minutes is anticipated during the maintenance window.

An alternate window beginning 6/19/2025 at 11:00 PM AKDT and concluding at 3:00 AM AKDT on 6/20/2025 has also been established. In the event that the network maintenance is unable to be completed on the primary maintenance date, the alternate maintenance date will be used to complete the designated work.

We apologize for any inconvenience and appreciate your understanding as we working to improve system performance.

Jun 18, 17:15 AKDT
Completed - The scheduled maintenance has been completed.
Jun 19, 02:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 18, 22:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jun 18, 21:15 AKDT
Scheduled - The security certificates for NON PROD Banner related web applications authenticating through the University's SSO system will have security certificates updated to avoid the pending expiration of the currently used ones. During this update, we are expecting that end users will not be able to login to the service until the the service has the new certificate configured.

Services that will have their certificates updated on the Ellucian Hosted environment include:

Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages.

Jun 11, 11:31 AKDT
Jun 18, 2025
Resolved - NextGen reports that a fix for the service degradation we have been experiencing was pushed, and the OIT PAWS team has confirmed our instance of Dynamic Forms is reflecting those changes. We are marking this incident as resolved; please contact the NTS Service Desk if you are continuing to experience any issues with NextGen Dynamic Forms.

Thank you again for your patience during the resolution of this issue!

Jun 18, 11:15 AKDT
Update - PAWS has received an update from NextGen Dynamic Forms; they report that the outstanding issues with document queues have been identified, and a potential solution has also been identified.
NextGen will be deploying their fix for these issues early tomorrow, June 18. We will provide an update once the intended fix has been implemented regarding its functionality and stability!

Thank you again for your patience during the resolution of this issue.

Jun 17, 17:15 AKDT
Update - PAWS has received an update from NextGen Dynamic Forms; they report that the outstanding issues with document queues have been identified, and a potential solution has also been identified.
NextGen will be deploying their fix for these issues early tomorrow, June 18. We will provide an update once the intended fix has been implemented regarding its functionality and stability!

Thank you again for your patience during the resolution of this issue.

Jun 17, 11:00 AKDT
Update - There have been no further updates from NextGen Web Solutions; the OIT PAWS team is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at end-of-day today (5:00PM AKDT).

Thank you again for your patience during the resolution of this issue!

Jun 17, 08:15 AKDT
Update - There have been no further updates from NextGen Web Solutions; the OIT PAWS team has confirmed the issues following the update are still present and is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at end-of-day today (5:00PM AKDT).

Thank you again for your patience during the resolution of this issue!

Jun 16, 09:00 AKDT
Update - There have been no further updates from NextGen Web Solutions; the OIT PAWS team is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at three-hour intervals.

Thank you again for your patience during the resolution of this issue!

Jun 13, 07:45 AKDT
Update - There have been no further updates from NextGen Web Solutions; the OIT PAWS team is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at the start of business (7:30AM AKDT).

Thank you again for your patience during the resolution of this issue!

Jun 12, 17:00 AKDT
Update - There have been no further updates from NextGen Web Solutions; the OIT PAWS team is continuing to monitor their channel of communication with them. We will be continuing to make updates as new information becomes available, and at three-hour intervals.

Thank you again for your patience during the resolution of this issue!

Jun 12, 14:15 AKDT
Update - NextGen Web Solutions has indicated that issues related to DynamicForms URLs and email notifications have been fully resolved. The following issues may still be affecting DynamicForms admin queues:

- Misaligned columns
- Unique identifiers (GUIDs) appearing in place of their associated values
- Sorting functionality is unavailable
- Preferences (including field selections) not displaying correctly

NextGen is working to resolve these outstanding issues; we will continue making updates as new information becomes available, and at three-hour intervals.

Thank you again for your patience during the resolution of this issue!

Jun 12, 11:45 AKDT
Update - There have been no updates reported from the vendor yet, and the OIT PAWS team is continuing to monitor their channel of communication with them. PAWS technicians have discovered the below information, for users affected:

1. Sorting on the Forms Admin Queue page is currently non-functional.
2. Column Views on the Forms Admin page appear to have reverted to earlier states. If you think a column is missing in your Forms Admin queue, navigate to that form's Admin Queue view, then select the Preferences > Fields drop-down, and review selected/unselected fields.

We will be making updates when new information is available, and at three-hour intervals.

Jun 12, 11:30 AKDT
Monitoring - Issues with NextGen links appear to have been resolved, and we are awaiting a response from the vendor at this time. We will continue to make updates as new information is made available, and at three-hour intervals.

Thank you again for your patience during the resolution of this issue!

Jun 12, 08:15 AKDT
Identified - We have received reports that NextGen Dynamic Forms is currently experiencing issues related to the most recent release. At this time, the only functional issue appears to be with table element sorting. The OIT PAWS team has reached out to the vendor; we will be making updates when new information is available, and at end-of-day today (5:00PM AKDT).

Thank you for your patience during the resolution of this issue!

Jun 11, 15:45 AKDT