Update - The 'Foxit Clean Removal Tool' has been added to Software Center to allow non-admin users to uninstall the old version before installing Foxit 14. You may need to restart your computer in order for this to populate in your Software Center, and we do recommend restarting between the uninstallation and installation of any programs.
Please contact your campus's respective IT service desk if you have any issues updating or activating Foxit. You can find instructions on activation here: https://service.alaska.edu/TDClient/36/Portal/KB/ArticleDet?ID=780#Activate%20Foxit
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UAA Technical Support Center
Email: uaa.techsupport@alaska.edu
Phone: (907) 786-4646
Toll-Free: (877) 633-3888
Monday - Friday 7 a.m. - 6 p.m
Saturday Closed
Sunday 10 a.m. - 2 p.m
UAF NTS Service Desk
Email: helpdesk@alaska.edu
Phone: (907) 450-8300
Toll Free: 1-800-478-8226
Weekdays: 7:30 am - 7:30 pm
Weekends: 10:00 am - 6:00 pm
UAS ITS Helpdesk
Email: uas.helpdesk@alaska.edu
Phone: 907-796-6400
Monday - Friday: 8:00 am - 5:00 pm
Saturday - Sunday: Closed
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Thank you again for your time and patience as we continue to follow this issue; we will make further updates at the beginning of the business day (8:00am AKST).
Nov 17, 2025 - 17:00 AKST
Please contact your campus's respective IT service desk if you have any issues updating or activating Foxit. You can find instructions on activation here: https://service.alaska.edu/TDClient/36/Portal/KB/ArticleDet?ID=780#Activate%20Foxit
----------
UAA Technical Support Center
Email: uaa.techsupport@alaska.edu
Phone: (907) 786-4646
Toll-Free: (877) 633-3888
Monday - Friday 7 a.m. - 6 p.m
Saturday Closed
Sunday 10 a.m. - 2 p.m
UAF NTS Service Desk
Email: helpdesk@alaska.edu
Phone: (907) 450-8300
Toll Free: 1-800-478-8226
Weekdays: 7:30 am - 7:30 pm
Weekends: 10:00 am - 6:00 pm
UAS ITS Helpdesk
Email: uas.helpdesk@alaska.edu
Phone: 907-796-6400
Monday - Friday: 8:00 am - 5:00 pm
Saturday - Sunday: Closed
----------
Thank you again for your time and patience as we continue to follow this issue; we will make further updates at the beginning of the business day (8:00am AKST).
Nov 17, 2025 - 17:00 AKST
Update - The 'Foxit Clean Removal Tool' has been added to Software Center to allow non-admin users to uninstall the old version before installing Foxit 14. You may need to restart your computer in order for this to populate in your Software Center, and we do recommend restarting between the uninstallation and installation of any programs.
Please contact your campus's respective IT service desk if you have any issues updating or activating Foxit. You can find instructions on activation here: https://service.alaska.edu/TDClient/36/Portal/KB/ArticleDet?ID=780#Activate%20Foxit
----------
UAA Technical Support Center
Email: uaa.techsupport@alaska.edu
Phone: (907) 786-4646
Toll-Free: (877) 633-3888
Monday - Friday 7 a.m. - 6 p.m
Saturday Closed
Sunday 10 a.m. - 2 p.m
UAF NTS Service Desk
Email: helpdesk@alaska.edu
Phone: (907) 450-8300
Toll Free: 1-800-478-8226
Weekdays: 7:30 am - 7:30 pm
Weekends: 10:00 am - 6:00 pm
UAS ITS Helpdesk
Email: uas.helpdesk@alaska.edu
Phone: 907-796-6400
Monday - Friday: 8:00 am - 5:00 pm
Saturday - Sunday: Closed
----------
Thank you again for your time and patience as we continue to follow this issue; we will make further updates as new information becomes available, and at the end of the business day (5:00pm AKST).
Nov 17, 2025 - 10:01 AKST
Please contact your campus's respective IT service desk if you have any issues updating or activating Foxit. You can find instructions on activation here: https://service.alaska.edu/TDClient/36/Portal/KB/ArticleDet?ID=780#Activate%20Foxit
----------
UAA Technical Support Center
Email: uaa.techsupport@alaska.edu
Phone: (907) 786-4646
Toll-Free: (877) 633-3888
Monday - Friday 7 a.m. - 6 p.m
Saturday Closed
Sunday 10 a.m. - 2 p.m
UAF NTS Service Desk
Email: helpdesk@alaska.edu
Phone: (907) 450-8300
Toll Free: 1-800-478-8226
Weekdays: 7:30 am - 7:30 pm
Weekends: 10:00 am - 6:00 pm
UAS ITS Helpdesk
Email: uas.helpdesk@alaska.edu
Phone: 907-796-6400
Monday - Friday: 8:00 am - 5:00 pm
Saturday - Sunday: Closed
----------
Thank you again for your time and patience as we continue to follow this issue; we will make further updates as new information becomes available, and at the end of the business day (5:00pm AKST).
Nov 17, 2025 - 10:01 AKST
Update - The licensing on MacOS computers has been resolved-- simply re-activating it by logging in with SSO should be successful.
Please note that when updating the Windows version, users will first need to Uninstall the older version. If you are not an administrator on your device and are unable to do so, please contact your campus's IT service desk. Foxit 14 can be installed from the Software Center on UA devices, and you can download the installer from our Software Catalog for personal Windows devices: https://www.uaf.edu/nooktech/services/software-downloads/licensed-software/foxit/foxit.php
Thank you again for your time and patience as we follow the resolution of this issue!
----------
UAA Technical Support Center
Email: uaa.techsupport@alaska.edu
Phone: (907) 786-4646
Toll-Free: (877) 633-3888
Monday - Friday 7 a.m. - 6 p.m
Saturday Closed
Sunday 10 a.m. - 2 p.m
UAF NTS Service Desk
Email: helpdesk@alaska.edu
Phone: (907) 450-8300
Toll Free: 1-800-478-8226
Weekdays: 7:30 am - 7:30 pm
Weekends: 10:00 am - 6:00 pm
UAS ITS Helpdesk
Email: uas.helpdesk@alaska.edu
Phone: 907-796-6400
Monday - Friday: 8:00 am - 5:00 pm
Saturday - Sunday: Closed
Nov 17, 2025 - 09:31 AKST
Please note that when updating the Windows version, users will first need to Uninstall the older version. If you are not an administrator on your device and are unable to do so, please contact your campus's IT service desk. Foxit 14 can be installed from the Software Center on UA devices, and you can download the installer from our Software Catalog for personal Windows devices: https://www.uaf.edu/nooktech/services/software-downloads/licensed-software/foxit/foxit.php
Thank you again for your time and patience as we follow the resolution of this issue!
----------
UAA Technical Support Center
Email: uaa.techsupport@alaska.edu
Phone: (907) 786-4646
Toll-Free: (877) 633-3888
Monday - Friday 7 a.m. - 6 p.m
Saturday Closed
Sunday 10 a.m. - 2 p.m
UAF NTS Service Desk
Email: helpdesk@alaska.edu
Phone: (907) 450-8300
Toll Free: 1-800-478-8226
Weekdays: 7:30 am - 7:30 pm
Weekends: 10:00 am - 6:00 pm
UAS ITS Helpdesk
Email: uas.helpdesk@alaska.edu
Phone: 907-796-6400
Monday - Friday: 8:00 am - 5:00 pm
Saturday - Sunday: Closed
Nov 17, 2025 - 09:31 AKST
Update - The licensing on MacOS computers has been resolved-- installing Foxit 14 from the Software Center on UA devices and re-activating it by logging in with SSO should be successful.
Please note that when updating the Windows version, users will first need to Uninstall the older version. If you are not an administrator on your device and are unable to do so, please contact your campus's IT service desk.
Thank you again for your time and patience as we follow the resolution of this issue!
----------
UAA Technical Support Center
Email: uaa.techsupport@alaska.edu
Phone: (907) 786-4646
Toll-Free: (877) 633-3888
Monday - Friday 7 a.m. - 6 p.m
Saturday Closed
Sunday 10 a.m. - 2 p.m
UAF NTS Service Desk
Email: helpdesk@alaska.edu
Phone: (907) 450-8300
Toll Free: 1-800-478-8226
Weekdays: 7:30 am - 7:30 pm
Weekends: 10:00 am - 6:00 pm
UAS ITS Helpdesk
Email: uas.helpdesk@alaska.edu
Phone: 907-796-6400
Monday - Friday: 8:00 am - 5:00 pm
Saturday - Sunday: Closed
Nov 17, 2025 - 09:16 AKST
Please note that when updating the Windows version, users will first need to Uninstall the older version. If you are not an administrator on your device and are unable to do so, please contact your campus's IT service desk.
Thank you again for your time and patience as we follow the resolution of this issue!
----------
UAA Technical Support Center
Email: uaa.techsupport@alaska.edu
Phone: (907) 786-4646
Toll-Free: (877) 633-3888
Monday - Friday 7 a.m. - 6 p.m
Saturday Closed
Sunday 10 a.m. - 2 p.m
UAF NTS Service Desk
Email: helpdesk@alaska.edu
Phone: (907) 450-8300
Toll Free: 1-800-478-8226
Weekdays: 7:30 am - 7:30 pm
Weekends: 10:00 am - 6:00 pm
UAS ITS Helpdesk
Email: uas.helpdesk@alaska.edu
Phone: 907-796-6400
Monday - Friday: 8:00 am - 5:00 pm
Saturday - Sunday: Closed
Nov 17, 2025 - 09:16 AKST
Update - There appear to be further issues with the Software Center-installed version of Foxit on MacOS devices specifically, and users may not be able to reactivate even after updating. The NTS Technology Support Services team is aware and investigating!
We will update this status as new information becomes available, and at one-hour intervals. Thank you for your time as we do so!
Nov 17, 2025 - 08:31 AKST
We will update this status as new information becomes available, and at one-hour intervals. Thank you for your time as we do so!
Nov 17, 2025 - 08:31 AKST
Update - Users may need to update their copy of Foxit in order to log in and reactivate it-- versions before 14.0 are outdated, and this can be performed by downloading the update from Software Center for users on UA computers, and from the Microsoft/Apple store for users on personal devices.
Please inform your campus's respective IT service desk if you do have any issues activating or using Foxit. You can find instructions on activation here: https://service.alaska.edu/TDClient/36/Portal/KB/ArticleDet?ID=780#Activate%20Foxit
Thank you for your time and patience as we continue to follow this issue, we will make further updates as new information becomes available, and and at the end of the business day (5:00pm AKST).
Nov 17, 2025 - 08:01 AKST
Please inform your campus's respective IT service desk if you do have any issues activating or using Foxit. You can find instructions on activation here: https://service.alaska.edu/TDClient/36/Portal/KB/ArticleDet?ID=780#Activate%20Foxit
Thank you for your time and patience as we continue to follow this issue, we will make further updates as new information becomes available, and and at the end of the business day (5:00pm AKST).
Nov 17, 2025 - 08:01 AKST
Monitoring - Foxit has erroneously notified some users of a license change and revocation of access during UAA's annual renewal cycle with the vendor. Users may need to sign into the application again to reactivate, but the product is available and there should be no disruption to the service itself.
Please inform your campus's respective IT service desk if you do have any issues activating or using Foxit. You can find instructions on activation here: https://service.alaska.edu/TDClient/36/Portal/KB/ArticleDet?ID=780#Activate%20Foxit
UAA's engineering team is aware and determining the scope and effect, if any, of this issue. We will make an update as new information becomes available, and at the beginning of the business day (8:00AM AKST) Monday, 11/17.
Thanks so much for your time as we follow this issue!
Nov 16, 2025 - 11:15 AKST
Please inform your campus's respective IT service desk if you do have any issues activating or using Foxit. You can find instructions on activation here: https://service.alaska.edu/TDClient/36/Portal/KB/ArticleDet?ID=780#Activate%20Foxit
UAA's engineering team is aware and determining the scope and effect, if any, of this issue. We will make an update as new information becomes available, and at the beginning of the business day (8:00AM AKST) Monday, 11/17.
Thanks so much for your time as we follow this issue!
Nov 16, 2025 - 11:15 AKST
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.
This problem may impact multiple users across the system due to a malfunction in automatic licensing.
We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
This problem may impact multiple users across the system due to a malfunction in automatic licensing.
We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.
Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.
An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.
Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.
An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT
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Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.
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