Update - UA authentication remains stable, however we are still working on this incident and will continue to investigate reports of intermittent authentication errors when logging into UA services.

Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.

https://www.uaf.edu/nooktech/get-help/

Feb 11, 2025 - 10:00 AKST
Update - UA authentication remains stable, however we are still working on this incident and will continue to investigate reports of intermittent authentication errors when logging into UA services.

Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.

https://www.uaf.edu/nooktech/get-help/

Feb 10, 2025 - 09:15 AKST
Update - UA authentication is stable, however we are still working on this incident and will continue to investigate reports of intermittent authentication errors when logging into UA services.

Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.

https://www.uaf.edu/nooktech/get-help/

Feb 07, 2025 - 17:00 AKST
Monitoring - Sign-ins for most SSO services are stable at this time, however we are still working on this incident and will continue to investigate reports of intermittent authentication errors when logging into UA services.

Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.

https://www.uaf.edu/nooktech/get-help/

Feb 07, 2025 - 08:15 AKST
Update - Sign-ins for most SSO services are stable at this time, and we will continue to investigate reports of intermittent authentication errors when logging into UA services.

Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.

https://www.uaf.edu/nooktech/get-help/

Feb 07, 2025 - 07:45 AKST
Update - Sign-ins for most SSO services are stable, and we will continue to investigate reports of intermittent authentication errors when logging into UA services in the morning. At this time, wiki.alaska.edu has been identified as unavailable as a result of this outage.

Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.

https://www.uaf.edu/nooktech/get-help/

Feb 06, 2025 - 23:30 AKST
Update - We have received reports of problems logging into most UA services including UAOnline, Canvas, UAF email, and others. We are investigating at this time.
Feb 06, 2025 - 19:15 AKST
Investigating - We are currently investigating reports of intermittent authentication errors when logging into UA services. At this time, wiki.alaska.edu has been identified as unavailable as a result of this outage.

Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.
https://www.uaf.edu/nooktech/get-help/

Feb 06, 2025 - 17:00 AKST
Update - We are continuing to monitor the stability of the service.
Feb 06, 2025 - 08:15 AKST
Monitoring - A fix has been implemented and we are monitoring the results. Thank you for your patience and have a good night!
Feb 05, 2025 - 18:45 AKST
Investigating - The ELMO.alaska.edu Service is currently experiencing issues. The UA ELMO management team is currently investigating. Thank you for your patience during the resolution of this issue. Please expect an update at 3 hour intervals.

The UAA & UAS versions of ELMO are functional and you can access them using the links below.
UAS ELMO: https://elmo.uas.alaska.edu/
UAA ELMO: https://me.uaa.alaska.edu/

Feb 05, 2025 - 17:15 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 09, 2025 - 21:00 AKST
Scheduled - Maintenance will begin as scheduled in 60 minutes.
Feb 9, 2025 21:00-23:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 09, 2025 - 20:00 AKST
Scheduled - We will be updating software on the Fairbanks firewalls. No disruptions to services are expected during this maintenance period.
Feb 9, 2025 21:00-23:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 08, 2025 - 12:00 AKST
Scheduled - Maintenance will begin as scheduled in 60 minutes.
Feb 8, 2025 12:00-13:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 08, 2025 - 11:00 AKST
Scheduled - speedtest.alaska.edu will not be available during this maintenance period.

The OS for the speedtest.alaska.edu server needs some patches and updates to stay current with the best practice security posture it has been maintaining.

Feb 8, 2025 12:00-13:00 AKST
Update - Engineering reports printing via upload to the Print Center, and print via email is operational now. The service will continue to be monitored. Please report any issues to the Technical Support Center 907-7867-4646 (TSC)
Feb 05, 2025 - 12:34 AKST
Update - We have received reports of failed print jobs on our Managed Print Stations. Our engineers are actively looking into the issue. If you were charged and your print job failed, please contact the Technical Support Center:

- Phone: (907) 786-4646
- Email: uaa.techsupport@alaska.edu
- Open a ticket: https://service.alaska.edu/TDClient/36/Portal/Requests/TicketRequests/NewForm?ID=tFY%7ecKUUtbk_&RequestorType=ServiceOffering

Feb 04, 2025 - 14:31 AKST
Monitoring - All UAA Managed Print Services have been fully restored. We will be continuing monitoring the service for stability.
Feb 04, 2025 - 08:47 AKST
Update - All locations on the Anchorage, KRC, and MSC campuses have their print queues restored. Physical print release stations at all locations should be functional.

However, UAA Print Center (print.uaa.alaska.edu) and email-to-print emails (print.bw@uaa.alaska.edu, print.color@uaa.alaska.edu) has not yet been restored and is actively being looked into.

Feb 03, 2025 - 14:16 AKST
Identified - Identified - Our printing services, such as the UAA Print Center (print.uaa.alaska.edu), email-to-print emails (print.bw@uaa.alaska.edu, print.color@uaa.alaska.edu), and physical Managed Print Stations in ADM, AvTech, ECB, EIB, HSB, CPISB, RH 106, and KPC, are currently experiencing an outage. However, as a workaround, all other physical Managed Print Stations across campus are fully functioning.

The issue has been identified, and a fix will be implemented soon.

Feb 03, 2025 - 07:53 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 05, 2025 - 12:00 AKST
Scheduled - Maintenance will begin as scheduled in 60 minutes.
Feb 5, 2025 12:00-13:30 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 05, 2025 - 11:00 AKST
Scheduled - No impact to university services are expected during this maintenance period.

We will be changing the configuration of relying parties (service providers) to rely primarily on metadata for each service. The new configurations are already running on the secondary instance.

Feb 5, 2025 12:00-13:30 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 04, 2025 - 07:30 AKST
Scheduled - Maintenance will begin as scheduled in 60 minutes.
Feb 4, 2025 07:30-09:30 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 04, 2025 - 06:30 AKST
Scheduled - This is a follow up to the server upgrade on January 31st. The vendor will be validating and optimizing configurations during this window.

During this activity, the Alertus wall beacons, desktop clients, and panic buttons will appear offline a number of times.

Feb 4, 2025 07:30-09:30 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 03, 2025 - 05:00 AKST
Scheduled - Maintenance will begin as scheduled in 60 minutes.
Feb 3, 2025 05:00-13:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 03, 2025 - 04:00 AKST
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

All 2024 Q4 packages will be updated.

Feb 3, 2025 05:00-13:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 01, 2025 - 21:00 AKST
Scheduled - Maintenance will begin as scheduled in 60 minutes.
Feb 1, 2025 21:00 - Feb 2, 2025 03:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 01, 2025 - 20:00 AKST
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

Feb 1, 2025 21:00 - Feb 2, 2025 03:00 AKST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 2025 - 22:15 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 26, 2025 - 21:00 AKST
Scheduled - TEST Degree Works systems for UAA, UAF, and UAS will have the application host migrated to a current linux distribution.
Jan 26, 2025 22:00 - Jan 27, 2025 02:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 2025 - 00:00 AKST
Scheduled - Maintenance will begin as scheduled in 60 minutes.
Jan 22, 2025 00:00-04:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 21, 2025 - 23:00 AKST
Scheduled - Vendor Quintillion will upgrade hardware and software on their network. Circuits will be interrupted for approximately one hour.
Jan 22, 2025 00:00-04:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 2025 - 21:00 AKST
Scheduled - Maintenance will begin as scheduled in 60 minutes.
Jan 18, 2025 21:00 - Jan 19, 2025 03:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 2025 - 20:00 AKST
Scheduled - NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

Jan 18, 2025 21:00 - Jan 19, 2025 03:00 AKST
Monitoring - The national telecommunications entity has implemented a workaround.
We are continuing to monitor the situation.

Jan 08, 2025 - 13:33 AKST
Identified - UAA IT Services is aware of an issue impacting a national telecommunications entity causing significant Internet connectivity issues from out of state connections to UA IT services. It is also impacting MTA customers and we are working to better understand why. As a result the Mat-Su campus is impacted more significantly than others.
Other Alaska based IT services may also be impacted.

Jan 07, 2025 - 13:25 AKST

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

UAA Network and Telephony Operational
90 days ago
100.0 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
99.98 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.96 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
100.0 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
100.0 % uptime
Today
Banner 9 Operational
90 days ago
100.0 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Operational
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
97.57 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.