Outage. The Enrollment Services Center and the Technical Support Center are unable to receive calls.
Monitoring - A fix has been implemented and we are monitoring the results.
Jul 10, 2025 - 12:27 AKDT
Identified - ACS has resolved the outage. The call centers are receiving calls again. We are monitoring.
Jul 10, 2025 - 12:25 AKDT
Investigating - We’re currently experiencing an outage.

UAA IT Services is working to identify the root cause and implement a solution.

Users may not be able to reach the Enrollment Services Center or the Technical Support Center by phone.

Next update at 12:20 PM.
Jul 10, 2025 - 11:26 AKDT
PROD Banner Upgrades
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 2025 - 21:00 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Jun 27, 2025 21:00 - Jun 28, 2025 07:00 AKDT
TEST Banner Systems Upgrade - Oracle Driver and Tomcat Upgrade
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 2025 - 10:26 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner and Supported Oracle OJDBC Driver (ojdbc11.jar version 21) and Tomcat version 10
Jun 24, 2025 10:26-12:26 AKDT
NON PROD Banner Data Refresh|Clone From PROD to TEST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 2025 - 04:00 AKDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 2025 04:00-12:00 AKDT
Scheduled - During this event the NON PROD Banner environment will be unavailable for the duration of the maintenance period.

The TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes.
Jun 19, 2025 04:00-12:00 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses ? Operational
90 days ago
99.8 % uptime
Today
UAA Network and Telephony Partial Outage
90 days ago
96.88 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.98 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
99.96 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
100.0 % uptime
Today
Banner 9 Operational
90 days ago
99.88 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Operational
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
99.1 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Launch of new Student Service Modules in UAOnline Jul 20, 2025 08:00-17:00 AKDT

Update - We are happy to announce that the following new features set will be launched during this window.

Authorized Viewer
Faculty Services

During this configuration update, the page http://www.alaska.edu/uaonline/ will not allow login. New student components will be configured and made available.

The following services that login through UAOnline page will not be directly accessible:

UAOnline
All Degree Works Instances
Faculty Self-Service
Parchment Transcripts

For more information about the Faculty Services changes see the following:
https://sites.google.com/alaska.edu/bss9-transition/faculty-and-advisor-updates

For overall updates to the UAOnline software project see the following:
https://sites.google.com/alaska.edu/bss9-transition/
Jul 09, 2025 - 14:15 AKDT
Update - We will be undergoing scheduled maintenance during this time.
Jun 27, 2025 - 17:30 AKDT
Scheduled - We are happy to announce that the following new features set will be launched during this window.

Authorized Viewer
Financial Aid
Faculty Services
Student Accounts

During this configuration update, the page http://www.alaska.edu/uaonline/ will not allow login. New student components will be configured and made available.

The following services that login through UAOnline page will not be directly accessible:

UAOnline
All Degree Works Instances
Faculty Self-Service
Parchment Transcripts
Apr 30, 2025 - 11:30 AKDT

TEST Banner Upgrades Jul 21, 2025 01:00-13:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window:
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-Banner Job Submission
-Automic Application Manage
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server

TEST Banner upgrades to be applied - Set 1-202508 - 2025 Q2 Banner Upgrades:
-Banner 9x Database Upgrade 9.39 ***
-Banner Access Management 9.3.31 ***
-Banner Accounts Receivable 8.17 ***
-Banner Accounts Receivable 9.3.30 ***
-Banner Admin Business Process API 9.3.39 ***
-Banner Admin Common 9.3.39 ***
-Banner Application Navigator 3.19 ***
-Banner Communication Management 9.19 ***
-Banner Employee Self-Service 9.31 ***
-Banner Extensibility 9.21 ***
-Banner Faculty Self-Service 9.29
-BA FINANCE 8.23
-BA FINANCE 8.24 ***
-BA FINANCE 9.3.36 ***
-Banner Finance Self-Service 9.13 ***
-BA FIN AID 9.3.52 ***
-BA FIN AID 9.3.52.1 *** Target release date: 7/17
-BA FIN AID 8.53 ***
-BA FIN AID 8.53.0.1 *** Target release date: 7/3
-BA FIN AID 8.53.1 *** Target release date: 7/17
-BA FIN AID 8.52.3 *** Target release date: 7/17
-BA GENERAL 8.24 ***
-BA GENERAL 9.3.35 ***
-Banner General Events Management 9.23 ***
-BA GENERAL SELF-SERVICE 9.22 ***
-BA HR 9.3.35 ***
-BA HR 8.31 ***
-Banner Integration API 9.38 ***
-BA POS CONT 8.31 ****
-BA POS CONT 9.3.28 ***
-Banner Student 8.34
-Banner Student 8.35 ***
-Banner Student 9.3.38 ***
-Banner Student API 9.38 ***
-Banner Student Registration Self-Service 9.36 ***
-Banner Student Self-Service 9.31 ***
Posted on Jul 16, 2025 - 18:00 AKDT

me.UAA Update Jul 22, 2025 06:00-07:00 AKDT

What: UAA IT Services will be updating me.UAA beginning Tuesday, July 22 at 6 AM to 7 AM.

Why: The ELMO software update for me.UAA adds an "eye" button for password and security question fields to toggle the text visibility. Additional enhancements have been added for security and stability.

Result: Starting at 6 AM, me.UAA will be offline for account lookups and password changes. Once the update is complete, me.UAA will be available again.

While me.UAA is unavailable, you can use UA ELMO as a workaround.

Any Issues: If you experience issues looking up your account, or changing your password after me.UAA is updated, don't hesitate to get in touch with the Technical Support Center.
Posted on Jul 17, 2025 - 11:12 AKDT

Launch of Faculty Self Service and Authorized Viewer in UAOnline Jul 27, 2025 08:00-17:00 AKDT

We are happy to announce that the following new features set will be launched during this window.

Authorized Viewer
Faculty Services

During this configuration update, the page http://www.alaska.edu/uaonline/ will not allow login. New student components will be configured and made available.

The following services that login through UAOnline page will not be directly accessible:

UAOnline
All Degree Works Instances
Faculty Self-Service
Parchment Transcripts

For more information about the Faculty Services changes see the following:
https://sites.google.com/alaska.edu/bss9-transition/faculty-and-advisor-updates

For overall updates to the UAOnline software project see the following:
https://sites.google.com/alaska.edu/bss9-transition/
Posted on Jul 14, 2025 - 12:00 AKDT

Active Directory Domain Services Functional Level Jul 28, 2025 11:00 - Jul 29, 2025 14:00 AKDT

The university will raise the Active Directory Domain Services functional level to Windows Server 2016 for our domains and forest.
Posted on Jul 16, 2025 - 18:00 AKDT
Jul 19, 2025
TDNext UI Update
Completed - The scheduled maintenance has been completed.
Jul 19, 00:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 20:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 18, 19:15 AKDT
Scheduled - The UAF and UAA self-service IT portal will be unavailable while TeamDynamix technicians update our SaaS instance to the newest user interface.
Jul 9, 14:15 AKDT
Jul 18, 2025
DocuSign Outage
Resolved - DocuSign reports that this incident has been resolved. They add that if you are still experiencing issues, you may need to log out and back into the application.

Thank you for your time while this issue was resolved!
Jul 18, 13:15 AKDT
Monitoring - DocuSign reports that they have implemented a fix and are monitoring the results. https://apps.docusign.com/send/ should now be accessible for UA users; we will continue to report any updates as they come, as well as at the end of the business day (5:00pm AKDT).

Thank you again for your time and patience with this issue!
Jul 18, 11:45 AKDT
Update - DocuSign has acknowledged this outage as system-wide for a number of their servers and are investigating. We will continue to make updates at 30minute intervals and relay updates posted by the vendor; you can view them in real-time here: https://status.docusign.com/incidents/fkyk4rkvdwsv

Thank you again for your time and patience!
Jul 18, 11:30 AKDT
Investigating - We have received reports that DocuSign is currently experiencing issues, and the eSignature application may be entirely unavailable at this time. The NTS Service Desk has reached out to the vendor and who is currently investigating, and we will be making updates at 30-minute intervals.

Thank you for your patience during the resolution of this issue!
Jul 18, 11:15 AKDT
Microsoft Configuration Manager Upgrade
Completed - The scheduled maintenance has been completed.
Jul 18, 12:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 18, 08:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 18, 07:15 AKDT
Scheduled - The Software Center application on UAF & System Office Windows computers will be unavailable while MECM is being updated.
Jul 16, 17:45 AKDT
Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025
Updating SSO IdP DNS Record
Completed - The scheduled maintenance has been completed.
Jul 15, 14:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 08:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 15, 08:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 15, 07:15 AKDT
Scheduled - In regard to SSO services:
DNS record will be updated to refer users to new IdP virtual server.
UA System users should see no service interruption.
Jul 9, 14:00 AKDT
Jul 14, 2025

No incidents reported.

Jul 13, 2025
PROD Banner and Supported Oracle OJDBC Driver and Tomcat version 10 Change
Completed - The scheduled maintenance has been completed.
Jul 13, 02:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 12, 21:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 12, 20:15 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner and Supported Oracle OJDBC Driver (ojdbc11.jar version 21) and Tomcat version 10
Jul 9, 14:00 AKDT
Jul 12, 2025
PROD Banner and UAOnline Upgrades
Completed - The scheduled maintenance has been completed.
Jul 12, 01:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 11, 22:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 11, 21:15 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Missed Q1 Banner Upgrades from Set 1-202507 - Application Navigator 3.18.1 and Communication Management 9.18.1
Jul 11, 13:45 AKDT
Jul 11, 2025
Jul 10, 2025
Beyond Trust Remote Support Appliance Update
Completed - The scheduled maintenance has been completed.
Jul 10, 21:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 20:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 10, 19:15 AKDT
Scheduled - The NTS Service Desk will be upgrading the remote desktop appliance we use to assist customers with their devices. This software will be unavailable during the upgrade, however it will be outside of Service Desk operating hours.
Jul 9, 14:15 AKDT
Mathworks Login Outage
Resolved - The NTS Technology Support Services team has worked with the vendor and resolved the login issues with Mathworks. Thank you again for your patience during the resolution of this issue!
Jul 10, 17:15 AKDT
Investigating - We have received reports that Mathworks is currently experiencing issues. The NTS Technology Support Services team is currently reaching out to the vendor, and we will be making an update at end-of-day today 5:00PM, as well as updates at 3-hour intervals starting at beginning-of-day tomorrow (8:00AM).

Thank you for your patience during the resolution of this issue!
Jul 10, 16:15 AKDT
Jul 9, 2025
UAS VPN Outage
Resolved - The changes performed by ACS have been confirmed to resolve the UAS VPN issue, and the service is stable. We are marking this outage as resolved at this time, thank you again for your patience as we worked towards this resolution!
Jul 9, 10:45 AKDT
Monitoring - We have received confirmation from a number of users that the VPN is operational from UAS again; OIT Networking will continue to monitor the stability of the service and verify that the resolution is system-wide. Updates on this outage will be made as new information becomes available and at the end of the business day today (5:00PM).
Jul 9, 09:00 AKDT
Update - ACS successfully completed their maintenance. OIT Networking is waiting for confirmation about the status of the fix and its affect on this outage. We will provide updates as new information is made available and at three-hour intervals. Thank you again for your time!
Jul 9, 08:00 AKDT
Update - ACS is performing maintenance at 11:00pm tonight that is expected to resolve this issue.
Details about the maintenance can be found here: https://status.alaska.edu/incidents/0zm65qtp3b0y

We will update the status of this outage during office opening following the implementation of this fix, at 7:30am tomorrow. Thank you for your time as we continue to work towards a resolution!
Jul 8, 17:15 AKDT
Identified - OIT Networking has reported issues with VPN connections to and from UAS with the following comment:

“Due to currently active wildfires south of Fairbanks which have damaged our circuit providers infrastructure, we’re currently experiencing circuit outages on our in-state connectivity between UAF and UAS, as well as between UAF and UAA. Most traffic has automatically re-routed to redundant network paths, however VPN authentication traffic from UAS is not able to traverse these alternate paths, which is leading to customers of VPN service at UAS not being able to log in to that service. We are currently working with our service providers to provision alternate network paths for the affected circuits to bypass the damaged infrastructure.”

We will report on the status of this outage at three-hour intervals. Thank you for your time and patience as we work towards a resolution!
Jul 8, 14:15 AKDT
Emergency Outage - ACS 40G Circuit Interruption to Bypass Parks Hwy Fire Damage
Completed - The scheduled maintenance has been completed.
Jul 9, 00:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 8, 22:15 AKDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 17:15 AKDT
Scheduled - At 11pm tonight, ACS will perform work that will impact UA's 40G Internet circuit. This work is to bypass the fire damaged fiber on the Parks Highway and move that traffic to the fiber along the Richardson Highway. It is anticipated that the interruption will be brief but UA network users can expect interruptions of up to 1 minute. There may be multiple interruptions during the window.
Jul 8, 17:00 AKDT
Jul 8, 2025
Jul 7, 2025

No incidents reported.

Jul 6, 2025
PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Jul 6, 03:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 5, 20:15 AKDT
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Jun 8, 03:30 AKDT
Jul 5, 2025
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