In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 2026 - 10:22 AKDT
Oct 14, 2026 - 10:22 AKDT
Scheduled - What: UAA IT Services is changing how Blackboard receives course, user, and enrollment information from Banner. This work began Monday, October 12, at 7 AM and runs through Monday, October 26, at 4 PM.
Why: A new connection between Banner and Blackboard will update courses and enrollments as changes happen in Banner, instead of in scheduled batches.
Result: Spring 2027 courses are being created in Blackboard during this time. Faculty: please avoid editing your Spring 2027 courses through Monday, October 19. You can keep using Blackboard for your current Fall 2026 courses as usual.
Any Issues: If a Spring 2027 course, roster, or enrollment doesn't appear as expected after October 19, don't hesitate to get in touch with the Technical Support Center.
Oct 14, 2026 10:22 - Oct 26, 2026 16:00 AKDT
Why: A new connection between Banner and Blackboard will update courses and enrollments as changes happen in Banner, instead of in scheduled batches.
Result: Spring 2027 courses are being created in Blackboard during this time. Faculty: please avoid editing your Spring 2027 courses through Monday, October 19. You can keep using Blackboard for your current Fall 2026 courses as usual.
Any Issues: If a Spring 2027 course, roster, or enrollment doesn't appear as expected after October 19, don't hesitate to get in touch with the Technical Support Center.
Oct 14, 2026 10:22 - Oct 26, 2026 16:00 AKDT
Investigating - Blackboard has a backlog causing issues archiving, copying, exporting, and importing, Gradebook, Question analysis ,AI Conversation and sending email through Blackboard. This doesn't affect students submitting assignments. A case has been opened with Blackboard. There is no ETA at this time.
Sep 28, 2026 - 16:21 AKDT
Sep 28, 2026 - 16:21 AKDT
Update - We are receiving mixed reports from users. Some are able to connect to the Wi‑Fi successfully, while others are still unable to connect.
If you are still unable to connect, please try the following steps:
1. Forget the Wi‑Fi network on your device:
- Windows: https://servicedesk.uwgb.edu/TDClient/33/Portal/KB/Article/4171/Forgetting-a-Wi-Fi-Network-on-Windows-11
- Apple (Mac, iPhone, etc.): https://support.apple.com/en-us/102480
- Android: https://www.samsung.com/sg/support/mobile-devices/how-to-forget-a-network-on-samsung-mobile
2. Reconnect to the UAA WiFi - Anchorage network using the instructions for your device type: hhttps://service.alaska.edu/TDClient/36/Portal/Shared/Search/?c=kb&s=UAA+WiFi+Anchorage
3. If the issue persists, please contact the Technology Support Center (TSC) and have the following information ready for our technicians:
- The exact error message you are receiving
- Any troubleshooting steps you have already tried
- Your device type
- Contact the TSC: https://service.alaska.edu/TDClient/36/Portal/1726/Contact-Us
As a workaround, you may use the guest Wi-Fi, UAA-GUEST-WIFI: https://service.alaska.edu/TDClient/36/Portal/KB/Article/443/Connect-to-UAA-GUEST-WIFI
Next update when new information becomes available.
Sep 28, 2026 - 13:50 AKDT
If you are still unable to connect, please try the following steps:
1. Forget the Wi‑Fi network on your device:
- Windows: https://servicedesk.uwgb.edu/TDClient/33/Portal/KB/Article/4171/Forgetting-a-Wi-Fi-Network-on-Windows-11
- Apple (Mac, iPhone, etc.): https://support.apple.com/en-us/102480
- Android: https://www.samsung.com/sg/support/mobile-devices/how-to-forget-a-network-on-samsung-mobile
2. Reconnect to the UAA WiFi - Anchorage network using the instructions for your device type: hhttps://service.alaska.edu/TDClient/36/Portal/Shared/Search/?c=kb&s=UAA+WiFi+Anchorage
3. If the issue persists, please contact the Technology Support Center (TSC) and have the following information ready for our technicians:
- The exact error message you are receiving
- Any troubleshooting steps you have already tried
- Your device type
- Contact the TSC: https://service.alaska.edu/TDClient/36/Portal/1726/Contact-Us
As a workaround, you may use the guest Wi-Fi, UAA-GUEST-WIFI: https://service.alaska.edu/TDClient/36/Portal/KB/Article/443/Connect-to-UAA-GUEST-WIFI
Next update when new information becomes available.
Sep 28, 2026 - 13:50 AKDT
Monitoring - The issue has been resolved, and Wi‑Fi connectivity has been restored.
We will continue monitoring the service to ensure stability.
Please contact the TSC if you are still experiencing problems connecting to the UAA Wi-Fi: https://service.alaska.edu/TDClient/36/Portal/1726/Contact-Us
Next update when new information becomes available.
Sep 28, 2026 - 10:37 AKDT
We will continue monitoring the service to ensure stability.
Please contact the TSC if you are still experiencing problems connecting to the UAA Wi-Fi: https://service.alaska.edu/TDClient/36/Portal/1726/Contact-Us
Next update when new information becomes available.
Sep 28, 2026 - 10:37 AKDT
Investigating - We are actively investigating reports of users being unable to connect to the Wi‑Fi network at the Anchorage, Mat‑Su, Kenai Peninsula, and Kodiak campuses. Both "UAA WiFi - Anchorage" and "Guest WiFi" are affected.
UAA IT Services is working to identify the root cause and implement a solution.
Next update at 9:40 A.M., or when new information becomes available.
Sep 28, 2026 - 08:40 AKDT
UAA IT Services is working to identify the root cause and implement a solution.
Next update at 9:40 A.M., or when new information becomes available.
Sep 28, 2026 - 08:40 AKDT
Identified - Update - We have identified the root cause and began implementing the solution for correcting course listings and curated catalog views in Continuing Education (Genius).
Course listing and catalog pages should filter to the expected list for the specific campus or programs.
Learners may need to have an affiliation added to their account if they are not able to see the courses expected or encounter an error when attempting to register from a custom link. This issue is under continued investigation for resolution.
Errors or support requests related to these issues can be emailed to uaa.techsupport@alaska.edu for assistance.
Updates will be posted here as available.
Aug 19, 2026 - 17:13 AKDT
Course listing and catalog pages should filter to the expected list for the specific campus or programs.
Learners may need to have an affiliation added to their account if they are not able to see the courses expected or encounter an error when attempting to register from a custom link. This issue is under continued investigation for resolution.
Errors or support requests related to these issues can be emailed to uaa.techsupport@alaska.edu for assistance.
Updates will be posted here as available.
Aug 19, 2026 - 17:13 AKDT
Investigating - We’re currently experiencing a disruption with course listings in Continuing Education (Genius).
UAA IT Services is working to identify the root cause and implement a solution.
Course listing and catalog pages are currently showing courses from across the entire system instead of the expected list for the specific campus or program.
No action is needed on your end. Updates will be posted here as available.
Aug 04, 2026 - 11:21 AKDT
UAA IT Services is working to identify the root cause and implement a solution.
Course listing and catalog pages are currently showing courses from across the entire system instead of the expected list for the specific campus or program.
No action is needed on your end. Updates will be posted here as available.
Aug 04, 2026 - 11:21 AKDT
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
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Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.
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Scheduled Maintenance
UAA-Managed Windows 11 Computers Update Oct 16, 2026 10:00 - Oct 30, 2026 10:00 AKDT
What: UAA IT Services will update university-managed Windows 11 computers to the current version of Windows 11, beginning Friday, October 16, at 10 AM. The update must be installed by Friday, October 30, at 10 AM.
Why: Microsoft supports each version of Windows 11 for a limited time. This update keeps university computers receiving security and quality updates.
Result: The update downloads in the background. When it's ready, Windows will ask you to restart. Installing takes about 10 to 30 minutes and at least one restart, so save your work first. You can start the update and restart any time before October 30. After that, computers that haven't been updated will restart on their own, with advance warning. To avoid an automatic restart at a bad time, update and restart when you first see the notice.
Your files, applications, and settings stay the same. Computer labs and classrooms will be updated outside of class times. Personal computers and computers already on the current version are not affected.
Any Issues: If you have trouble installing the update, or an application stops working afterward, don't hesitate to get in touch with the Technical Support Center.
Posted on Oct 14, 2026 - 10:29 AKDT
Why: Microsoft supports each version of Windows 11 for a limited time. This update keeps university computers receiving security and quality updates.
Result: The update downloads in the background. When it's ready, Windows will ask you to restart. Installing takes about 10 to 30 minutes and at least one restart, so save your work first. You can start the update and restart any time before October 30. After that, computers that haven't been updated will restart on their own, with advance warning. To avoid an automatic restart at a bad time, update and restart when you first see the notice.
Your files, applications, and settings stay the same. Computer labs and classrooms will be updated outside of class times. Personal computers and computers already on the current version are not affected.
Any Issues: If you have trouble installing the update, or an application stops working afterward, don't hesitate to get in touch with the Technical Support Center.
Posted on Oct 14, 2026 - 10:29 AKDT