Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Microsoft 365 application is not automatically being applied to all new logins.
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.

This problem may impact multiple users across the system due to a malfunction in automatic licensing.

We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Receiving an error in Microsoft Office, "Error license is about to expire."
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.

Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.

An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
90 days ago
99.99 % uptime
Today
UAA Network and Telephony Operational
90 days ago
99.92 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
99.96 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.88 % uptime
Today
UA Blackboard Learn SIS Integration Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
99.94 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
99.89 % uptime
Today
Banner 9 Operational
90 days ago
99.93 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Endpoint Device Management Operational
90 days ago
100.0 % uptime
Today
Apple Endpoint Management (Iru) Operational
90 days ago
100.0 % uptime
Today
Microsoft Endpoint Management Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
Office 365 @ UA Degraded Performance
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Degraded Performance
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
99.08 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
Virtualized Hosts Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Under Maintenance
90 days ago
97.72 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Apr 4, 2026 21:00 - Apr 5, 2026 03:00 AKDT

PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Mar 20, 2026 - 17:00 AKDT

TEST Banner Upgrades Apr 6, 2026 05:00-14:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Mar 20, 2026 - 22:15 AKDT

Add Duo Self Service Portal Global Policy Apr 7, 2026 09:30-10:30 AKDT

Duo is requiring a global policy for authenticating to the self service portal (used for new user enrollment and managing 2fa devices) and will impose their recommended policy unless we add one. The global policy being added should provide the least impact possible.
Posted on Apr 01, 2026 - 12:30 AKDT

PROD Banner Upgrades Apr 25, 2026 22:00 - Apr 26, 2026 10:00 AKDT

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Set 1-202605 - Financial Aid Regulatory Upgrades (April Releases):

BA FIN AID 8.56.1
BA FIN AID 9.3.57.1
Posted on Apr 01, 2026 - 12:30 AKDT

Kaltura LTI for LMS PROD (Blackboard and Canvas) - enable Reach service and Media Stitching tool May 7, 2026 07:30-08:00 AKDT

This change will enable the following tools in Kaltura Application Framework (KAF) LTI for LMS PROD instances (KPC and UAA Blackboard, UAF Canvas).

Kaltura REACH - provides “machine caption and enrich services” on media

Media Stitching - allows multiple media entries (up to five) to be combined into one.

These tools are currently only available to users through Kaltura MediaSpace portals. This will help give parity of tools between Kaltura Media Space, and Kaltura LTI for LMS.

Note: Changes are made in the LMS instance KAF settings, no changes will be made in Blackboard or Canvas
Posted on Mar 20, 2026 - 17:00 AKDT

Butrovich Data Center FAST May 17, 2026 04:00-19:00 AKDT

The Facility Annual Systems Testing (FAST) is annual maintenance activities for the Butrovich Data Center (BDC).
Posted on Mar 12, 2026 - 12:45 AKDT
Apr 4, 2026

No incidents reported today.

Apr 3, 2026
BeyondTrust Remote Support Update
Completed - The scheduled maintenance has been completed.
Apr 3, 20:30 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 20:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 19:45 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Apr 3, 19:00 AKDT
Scheduled - Updating the NTS Service Desk's remote chat/support software, BeyondTrust Remote Support Representative Console, to the most current version available.
Apr 1, 12:30 AKDT
UAOnline/Banner Employee Self-Service Partial Outage
Resolved - We've received no further reports of UAOnline or Banner service degradation, and are marking this incident as resolved. Please report any issues with these services (and others!) to your campus IT helpdesk as usual.

Thank you again, and happy Friday!
Apr 3, 14:30 AKDT
Update - The affected components of UAOnline and Banner appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:39PM today, and you can expect a final update at that time if there is no new information until then.

Thank you again for your patience during the resolution of this issue!
Apr 3, 08:15 AKDT
Update - The Employee SSB and Faculty SSB through UAOnline both are operational. We will continue to monitor the stability of this fix, and another update can be expected at the start of the business day (8:00am) tomorrow! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk.

Thanks so much again for your time and patience as we followed the resolution of this incident.
Apr 2, 17:15 AKDT
Monitoring - The affected services have been reset, and Employee SSB and Faculty SSB through UAOnline both appear to be operational again. We will monitor the stability of this fix, and another update can be expected at the end of the business day (5:00pm) today! Please report any continued issues with Banner and UAOnline to your campus IT helpdesk.

Thanks so much again for your time and patience as we followed the resolution of this incident.
Apr 2, 12:45 AKDT
Update - OIT EAS reports that the vendor has been instructed to restart the affected services, and are awaiting confirmation that the instructed actions have been taken. Once complete, the effectiveness of the solution will be determined.

Thank you again for your patience! We will continue to make updates at 3-hour intervals and as new information becomes available.
Apr 2, 12:00 AKDT
Update - The vendor for Banner is currently investigating the cause of this issue. OIT EAS is monitoring their channels of communication for updates.

Thank you for your continued patience as we work towards a full resolution. We will continue to make updates as new information becomes available, and at 3-hour intervals.
Apr 2, 11:45 AKDT
Update - Further reports indicate Faculty Self-Service (this includes the 'Faculty & Advisor Services' link in UAOnline) may also be impacted. OIT EAS has opened a ticket with the vendor for Banner, and are monitoring their channels of communication for updates. We will continue to make updates as new information becomes available, and at 3-hour intervals.

Thanks so much for your time!
Apr 2, 10:15 AKDT
Investigating - We have received reports that the Employee login for UAOnline (Employee SSB) is currently experiencing issues including slowness and intermittent login availability. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
Apr 2, 08:30 AKDT
Security Update: Enhancements to File Storage Access (sw-uastora)
Completed - The scheduled maintenance has been completed.
Apr 3, 07:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 04:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Apr 3, 03:15 AKDT
Scheduled - We are performing a scheduled security update to our file storage system (NetApp). For the vast majority of users, this change will be completely invisible and will not affect your daily work.

In the past, the system allowed users to jump directly to a specific subfolder even if they didn't have permission to see the "parent" folders above it. Moving forward, the system will require you to have permission for the entire path leading to your file.

Potential Impact: If you have a bookmark or shortcut to a deep folder, it may stop working if you don't have "Read" access to the folders higher up in that directory. You might see an "Access Denied" message when trying to use a direct file path, even if you previously had access to that specific file.

If you find you can no longer access a folder or file you previously used, please contact the NTS Service Desk. We can quickly verify your permissions and ensure you have the necessary access to the full folder path.
Apr 1, 12:30 AKDT
Apr 2, 2026
ELMO Update
Update - The scheduled maintenance has been completed.
Apr 2, 19:45 AKDT
Completed - The scheduled maintenance has been completed.
Apr 2, 19:30 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 19:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 18:45 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Apr 2, 18:00 AKDT
Scheduled - ELMO will remain up and operational during this upgrade.

Modify Blackboad.pm to no longer populate middle names and to clear the middle name if it is set.
Apr 1, 12:30 AKDT
Active Directory - Change LAN Manager Authentication Level for AD Root
Completed - The scheduled maintenance has been completed.
Apr 2, 15:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 14:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Apr 2, 13:00 AKDT
Scheduled - Improve security by disabling less secure challenge/response LAN Manager protocol on Active Directory workstations and member servers.
Apr 1, 12:30 AKDT
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 2, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 1, 23:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Apr 1, 22:15 AKDT
Scheduled - Network Engineers will be working with GCI to turn up a new internet peering in Juneau. This peering will provide redundancy and resiliency for the entire UA system. There is no expected outage associated with this work, however, the possibility for interruptions do exist while the service is fined-tuned. This is a follow up to complete the work started last week.
Apr 1, 11:30 AKDT
Apr 1, 2026
Banner Slowness
Resolved - OIT EAS reports that Banner and affected services are now fully operational, and expect the fix to be stable.

The vendor has identified a root cause for recent Banner performance issues, and a longer-term fix is expected to be applied in May. Please report any continued issues with Banner and UAOnline, if they arise, to your campus IT helpdesk.

Thanks so much for your time and patience as we followed the resolution of this incident.
Apr 1, 16:00 AKDT
Monitoring - Ellucian reports that the issue has been resolved, and are reviewing to ensure that the fix is permanent. We will monitor the stability of the fix until the beginning of the business day tomorrow (8:00am) and you can expect another update at that time.

Please report any continued issues with Banner speed and functionality to your campus IT helpdesk.

Thank you again for your time and patience as we followed the resolution of this issue!
Apr 1, 15:00 AKDT
Update - Ellucian is continuing to work towards a fix for this issue, and no new information has been relayed at this time. Faculty Self-Service appears to be the only service still affected; this includes the 'Faculty & Advisor Services' link in UAOnline.

We will make further updates and as new information becomes available, and at the end of the business day (5:00pm) today. Thank you for your time!
Apr 1, 14:30 AKDT
Update - OIT EAS reports that the vendor is actively looking to resolve the issue, and at this time most services seem to be available again, including Banner and Employee Self-Service. Faculty Self-Service still appears to be down.

We will continue to make updates at 3-hour intervals and as new information becomes available. Thank you for your time!
Apr 1, 12:00 AKDT
Identified - We have received reports that Banner and Banner-related services such as UAOnline are currently experiencing slow load times. The OIT Enterprise Applications Services (EAS) team is aware and is communicating with their vendor. We will be making updates at 3-hour intervals as they work towards a fix.

Thank you for your patience during the resolution of this issue!
Apr 1, 11:30 AKDT
Mar 31, 2026
RCS Network Maintenance
Completed - The scheduled maintenance has been completed.
Mar 31, 13:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 12:00 AKDT
Scheduled - By request of Research Computing Systems, Network Engineers will coordinate a network change on March 31, 2026 to enable both IPv6 for RCS and an increased security posture. This time has been selected to be the least disruptful for the research community
Mar 25, 11:45 AKDT
Mar 30, 2026
Canvas SIS Import Change to Ellucian ILP
Completed - The scheduled maintenance has been completed.
Mar 30, 17:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 30, 15:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 30, 14:15 AKDT
Scheduled - Currently Canvas data (courses, enrollments of student and faculty, and people) are imported through a python script that recurs on the hour through a cron job after being manually kicked off on a PAWS server.

EAS has been working with NTS SE to shift from this legacy process to the Ellucian product ILP (integrated learning platform) that automatically bulk imports course, enrollment, and people data from Banner into Canvas and then supports realtime change synchronization.

This is a change over to ILP for Fall 2026 course provisioning in Canvas.
Mar 25, 11:45 AKDT
Mar 29, 2026
PROD Banner Upgrades
Completed - The scheduled maintenance has been completed.
Mar 29, 11:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 29, 00:15 AKDT
PROD Banner Upgrades
Completed - The scheduled maintenance has been completed.
Mar 29, 00:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 28, 18:00 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Mar 12, 12:45 AKDT
Mar 28, 2026
Mar 27, 2026
Security Update: Enhancements to File Storage Access (sw-uastora)
Completed - The scheduled maintenance has been completed.
Mar 27, 07:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 04:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 27, 03:15 AKDT
Update - We are performing a scheduled security update to our file storage system (NetApp). For the vast majority of users, this change will be completely invisible and will not affect your daily work.

In the past, the system allowed users to jump directly to a specific subfolder even if they didn't have permission to see the "parent" folders above it. Moving forward, the system will require you to have permission for the entire path leading to your file.

Potential Impact: If you have a bookmark or shortcut to a deep folder, it may stop working if you don't have "Read" access to the folders higher up in that directory. You might see an "Access Denied" message when trying to use a direct file path, even if you previously had access to that specific file.

If you find you can no longer access a folder or file you previously used, please contact The NTS Service Desk. We can work to verify your permissions within your department and ensure you have the necessary access to the full folder path.
Mar 25, 12:30 AKDT
Scheduled - We are performing a scheduled security update to our file storage system (NetApp). For the vast majority of users, this change will be completely invisible and will not affect your daily work.

In the past, the system allowed users to jump directly to a specific subfolder even if they didn't have permission to see the "parent" folders above it. Moving forward, the system will require you to have permission for the entire path leading to your file.

Potential Impact: If you have a bookmark or shortcut to a deep folder, it may stop working if you don't have "Read" access to the folders higher up in that directory. You might see an "Access Denied" message when trying to use a direct file path, even if you previously had access to that specific file.

If you find you can no longer access a folder or file you previously used, please contact the Service Desk. We can quickly verify your permissions and ensure you have the necessary access to the full folder path.
Mar 25, 11:30 AKDT
Mar 26, 2026
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 25, 22:15 AKDT
Scheduled - Network Engineers will be working with GCI to turn up a new internet peering in Juneau. This peering will provide redundancy and resiliency for the entire UA system. There is no expected outage associated with this work, however, the possibility for interruptions do exist while the service is fined-tuned.
Mar 25, 11:30 AKDT
Mar 25, 2026
Upgrade N8N docker image to Prod.
Completed - The scheduled maintenance has been completed.
Mar 25, 19:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 25, 17:15 AKDT
Scheduled - Deploy updated N8N docker image to production. Upgrading, adding additional features, security patches, and python libraries.
Workflows that will be directly impacted are going to be a financial aid award letter automation, and an Engage user upload automation.
Mar 25, 11:30 AKDT
Hess Village Planned Power Outage
Resolved - UAF Facilities Services has completed work in Hess Village and the impacted network equipment is operating without issue.
Mar 25, 16:45 AKDT
Identified - UAF Facility Services has a planned power outage in Hess Village that is impacting network equipment in Hess Village. That power outage is planned to be complete by 1PM.
Mar 25, 11:15 AKDT
Turning Off Deprecated IdP Servers
Completed - The scheduled maintenance has been completed.
Mar 25, 13:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 25, 12:15 AKDT
Scheduled - Turning off old unsupported UA SSO Identity Provider servers.
Up-to-date servers are in place.
Mar 25, 11:15 AKDT
Mar 24, 2026

No incidents reported.

Mar 23, 2026
UAOnline Employee Dashboard Partial Outage
Resolved - OIT EAS has confirmed the fix to be stable.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
Mar 23, 10:00 AKDT
Monitoring - OIT EAS reports that the vendor has restarted the Employee Self-Service application, resolving the intermittent login issues, and the service is now being monitored for stability.

Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
Mar 23, 09:45 AKDT
Update - There has been no new information provided at this time. A ticket with the vendor for UAOnline (Ellucian) is ongoing.

We will continue to make updates at 1-hour intervals and as new information becomes available.
Thank you again for your time!
Mar 23, 09:15 AKDT
Investigating - OIT EAS has re-escalated their existing ticket with the vendor (Ellucian).

We will continue to make updates at 1-hour intervals and as new information becomes available.
Thank you again for your time!
Mar 23, 08:00 AKDT
Mar 22, 2026
Kaltura Scoped API Keys for UAF Canvas PROD
Completed - The scheduled maintenance has been completed.
Mar 22, 06:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 22, 05:15 AKDT
Scheduled - This change will set up Scoped API Developer Keys for PROD Canvas. Scoped API keys are required for proper authentication to pass between the LMS and Kaltura, when the LMS uses a vanity URL. Changes will need to be made in both the LMS and Kaltura. The lack of Scoped API keys for Canvas had caused all users to receive “Failed to Authenticate” error messages, when attempting to use Kaltura My Media tool, so the tool had been removed. Once the scoped keys are in place, global tool placements for Kaltura My Media will be made available again, following the end of Spring Semester.
Mar 20, 17:00 AKDT
NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Mar 22, 01:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 21, 18:15 AKDT
Scheduled - NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Mar 4, 16:30 AKST
Mar 21, 2026
TEST Banner Upgrades
Completed - The scheduled maintenance has been completed.
Mar 21, 07:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 03:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 21, 02:15 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied Set 1-202603 Financial Aid Upgrades (March Releases):

BA FIN AID 8.55.2
BA FIN AID 9.3.56.2
BA FIN AID 8.56
BA FIN AID 9.3.57
Mar 20, 22:15 AKDT
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