In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 14, 2026 - 10:22 AKDT
Scheduled - What: UAA IT Services is changing how Blackboard receives course, user, and enrollment information from Banner. This work began Monday, October 12, at 7 AM and runs through Monday, October 26, at 4 PM.

Why: A new connection between Banner and Blackboard will update courses and enrollments as changes happen in Banner, instead of in scheduled batches.

Result: Spring 2027 courses are being created in Blackboard during this time. Faculty: please avoid editing your Spring 2027 courses through Monday, October 19. You can keep using Blackboard for your current Fall 2026 courses as usual.

Any Issues: If a Spring 2027 course, roster, or enrollment doesn't appear as expected after October 19, don't hesitate to get in touch with the Technical Support Center.

Oct 14, 2026 10:22 - Oct 26, 2026 16:00 AKDT
Investigating - Blackboard has a backlog causing issues archiving, copying, exporting, and importing, Gradebook, Question analysis ,AI Conversation and sending email through Blackboard. This doesn't affect students submitting assignments. A case has been opened with Blackboard. There is no ETA at this time.
Sep 28, 2026 - 16:21 AKDT
Update - We are receiving mixed reports from users. Some are able to connect to the Wi‑Fi successfully, while others are still unable to connect.

If you are still unable to connect, please try the following steps:

1. Forget the Wi‑Fi network on your device:
- Windows: https://servicedesk.uwgb.edu/TDClient/33/Portal/KB/Article/4171/Forgetting-a-Wi-Fi-Network-on-Windows-11
- Apple (Mac, iPhone, etc.): https://support.apple.com/en-us/102480
- Android: https://www.samsung.com/sg/support/mobile-devices/how-to-forget-a-network-on-samsung-mobile

2. Reconnect to the UAA WiFi - Anchorage network using the instructions for your device type: hhttps://service.alaska.edu/TDClient/36/Portal/Shared/Search/?c=kb&s=UAA+WiFi+Anchorage

3. If the issue persists, please contact the Technology Support Center (TSC) and have the following information ready for our technicians:
- The exact error message you are receiving
- Any troubleshooting steps you have already tried
- Your device type
- Contact the TSC: https://service.alaska.edu/TDClient/36/Portal/1726/Contact-Us

As a workaround, you may use the guest Wi-Fi, UAA-GUEST-WIFI: https://service.alaska.edu/TDClient/36/Portal/KB/Article/443/Connect-to-UAA-GUEST-WIFI

Next update when new information becomes available.

Sep 28, 2026 - 13:50 AKDT
Monitoring - The issue has been resolved, and Wi‑Fi connectivity has been restored.

We will continue monitoring the service to ensure stability.

Please contact the TSC if you are still experiencing problems connecting to the UAA Wi-Fi: https://service.alaska.edu/TDClient/36/Portal/1726/Contact-Us

Next update when new information becomes available.

Sep 28, 2026 - 10:37 AKDT
Investigating - We are actively investigating reports of users being unable to connect to the Wi‑Fi network at the Anchorage, Mat‑Su, Kenai Peninsula, and Kodiak campuses. Both "UAA WiFi - Anchorage" and "Guest WiFi" are affected.

UAA IT Services is working to identify the root cause and implement a solution.

Next update at 9:40 A.M., or when new information becomes available.

Sep 28, 2026 - 08:40 AKDT
Identified - Update - We have identified the root cause and began implementing the solution for correcting course listings and curated catalog views in Continuing Education (Genius).

Course listing and catalog pages should filter to the expected list for the specific campus or programs.

Learners may need to have an affiliation added to their account if they are not able to see the courses expected or encounter an error when attempting to register from a custom link. This issue is under continued investigation for resolution.

Errors or support requests related to these issues can be emailed to uaa.techsupport@alaska.edu for assistance.
Updates will be posted here as available.

Aug 19, 2026 - 17:13 AKDT
Investigating - We’re currently experiencing a disruption with course listings in Continuing Education (Genius).

UAA IT Services is working to identify the root cause and implement a solution.

Course listing and catalog pages are currently showing courses from across the entire system instead of the expected list for the specific campus or program.

No action is needed on your end. Updates will be posted here as available.

Aug 04, 2026 - 11:21 AKDT
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!

Oct 27, 2025 - 09:15 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Accounts & Accesses Operational
UAA Network and Telephony Operational
UA WAN Connectivity Operational
UA Learning Management System Degraded Performance
UA Blackboard Learn Web Application Operational
UA Blackboard Learn SIS Integration Operational
Blackboard Collaborate Ultra Degraded Performance
Banner Operational
Banner Admin Modules Operational
UAOnline Operational
Banner 9 Operational
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Endpoint Device Management Operational
Apple Endpoint Management (Iru) Operational
Microsoft Endpoint Management Operational
Software & Applications Operational
25 Live Operational
Qualtrics Operational
eWolf Portfolio (Digication) Operational
UAA Software Licensing Operational
SPSS Operational
Office 365 @ UA Operational
Exchange Online Operational
Microsoft Teams Operational
Microsoft 365 Suite Operational
SharePoint Online Operational
OneDrive for Business Operational
Microsoft Forms Operational
Microsoft Intune Operational
Planner Operational
Power BI Operational
Yammer Operational
UAA Websites Operational
UAA Hosted Services Operational
UAA File Servers Operational
Virtual Desktops (VDI) Operational
Virtualized Hosts Operational
UA Statewide Software Licensing Operational
keys.alaska.edu Operational
ArcGIS Licensing Operational
Other IT Services Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Upgrade MECM Site Server to version 2509 Oct 15, 2026 18:00-20:00 AKDT

MECM (SCCM) primary site server version is out of date and needs to be upgraded to a more recent version of 2509. This version includes all the hot fixes for our current version that have not been installed yet. It mostly just requires a newer version of .NET Framework and a SQL ODBC driver update for the MECM site servers. The upgrade process will entail installing prerequisites on all site servers, taking backups of SQL database, ensuring backups are valid, and taking snapshots of the servers before commencing with the upgrade process. Clients will be upgraded by the site server after successful implementation of the update.
Posted on Oct 14, 2026 - 13:45 AKDT

UAA-Managed Windows 11 Computers Update Oct 16, 2026 10:00 - Oct 30, 2026 10:00 AKDT

What: UAA IT Services will update university-managed Windows 11 computers to the current version of Windows 11, beginning Friday, October 16, at 10 AM. The update must be installed by Friday, October 30, at 10 AM.

Why: Microsoft supports each version of Windows 11 for a limited time. This update keeps university computers receiving security and quality updates.

Result: The update downloads in the background. When it's ready, Windows will ask you to restart. Installing takes about 10 to 30 minutes and at least one restart, so save your work first. You can start the update and restart any time before October 30. After that, computers that haven't been updated will restart on their own, with advance warning. To avoid an automatic restart at a bad time, update and restart when you first see the notice.

Your files, applications, and settings stay the same. Computer labs and classrooms will be updated outside of class times. Personal computers and computers already on the current version are not affected.

Any Issues: If you have trouble installing the update, or an application stops working afterward, don't hesitate to get in touch with the Technical Support Center.

Posted on Oct 14, 2026 - 10:29 AKDT

NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Oct 17, 2026 21:00 - Oct 18, 2026 03:00 AKDT

NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

Posted on Oct 14, 2026 - 13:45 AKDT

Scheduled Maintenance: Server Storage Drive Replacement Oct 20, 2026 17:00-19:00 AKDT

Scheduled Maintenance: System Infrastructure Drive Replacement

Date & Time: Tuesday, October 20, 2026 at 5:00 PM AKDT

Estimated Duration: 2 Hours

Expected Service Impact: None expected. All system workloads will automatically shift to secondary equipment prior to hardware service.

Overview of Planned Work:

System Preparation

Coordinate with vendor support engineers to shift active server workloads off the target hardware onto backup systems in our cluster.

Physical Hardware Replacement

Replace a degrading system storage drive with a new replacement unit in the server rack.

System Restoration & Health Check

Take the server out of maintenance mode, verify that overall system health is fully green, and confirm all services are back up.

Posted on Oct 14, 2026 - 13:45 AKDT

Server LAN Manager Authentication Hardening Oct 22, 2026 18:00-19:00 AKDT

We are completing a previously announced security improvement that requires Windows servers in the UA domain to use a modern, more secure method when authenticating to network resources. An earlier change didn’t take effect on some servers because other settings were overriding it, and this change corrects that. Workstations and laptops are not affected. Most users and services should notice no difference. However, older applications, printers, storage devices, or other equipment that support only outdated authentication methods may stop working with affected servers.
Posted on Oct 14, 2026 - 13:45 AKDT

PROD Banner Upgrades Oct 25, 2026 23:00 - Oct 26, 2026 08:00 AKDT

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Financial Aid Upgrades (Oct Releases) Set 1-202617:

BA FIN AID 9.3.59.1
BA FIN AID 8.58.1
BA FIN AID 8.58

Posted on Oct 14, 2026 - 13:45 AKDT

NON PROD Banner Data Refresh|Clone From PROD to TEST Oct 27, 2026 05:00-10:00 AKDT

TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.
Posted on Oct 14, 2026 - 13:45 AKDT

TEST Banner Upgrades Oct 28, 2026 05:00-10:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

2026 Q3 Banner Upgrades Set 1-202618:

Banner Accounts Receivable 8.21.1
Banner Accounts Receivable 8.21.2
Banner Accounts Receivable 8.22
Banner Accounts Receivable 8.22.0.1
Banner Accounts Receivable 9.3.34.1
Banner Accounts Receivable 9.3.35.0.2
BA WWW-EMP 9.35.1
BA WWW-EMP 9.35.2
BA WWW-EMP 9.36
Banner Faculty and Advisor Self-Service 9.33.1
Banner Faculty and Advisor Self-Service 9.33.2
Banner Faculty and Advisor Self-Service 9.34
BA FINANCE 8.29
BA FINANCE 9.3.40.1
BA FINANCE 9.3.41.0.2
BA WWW-FIN 9.17.1
BA WWW-FIN 9.17.2
BA WWW-FIN 9.18
BA GENERAL 8.28.1
BA GENERAL 8.28.2
BA GENERAL 8.29
BA GENERAL 9.3.39.1
BA GENERAL 9.3.39.2
BA GENERAL 9.3.40.0.2
BA GEN ADMIN COMMON 9.3.43.1
BA GEN ADMIN COMMON 9.3.43.2
BA GEN ADMIN COMMON 9.3.44.0.2
BA GEN AppNav 3.23.1
BA GEN AppNav 3.23.2
BA GEN AppNav 3.24
BA GEN BUS PROC API 9.3.43.1
BA GEN BUS PROC API 9.3.43.2
BA GEN BUS PROC API 9.3.44.0.2
BA GENERAL COMMGMT 9.23.1
BA GENERAL COMMGMT 9.23.2
BA GENERAL COMMGMT 9.24
BA GENERAL CMN DB 9.43.1
BA GENERAL CMN DB 9.44
Banner General Events Management 9.27.1
Banner General Events Management 9.27.2
Banner General Events Management 9.28
Banner Extensibility-Page Builder 9.25.1
Banner Extensibility-Page Builder 9.25.2
Banner Extensibility-Page Builder 9.26
Banner Integration API 9.42.1
Banner Integration API 9.42.2
Banner Integration API 9.43
Banner Integration API 9.43.0.1
BA GENERAL ACCESS MGMT 9.3.35.1
BA GENERAL ACCESS MGMT 9.3.35.2
BA GENERAL ACCESS MGMT 9.3.36.0.2
BA GENERAL SELF-SERVICE 9.26.1
BA GENERAL SELF-SERVICE 9.26.2
BA GENERAL SELF-SERVICE 9.27
BA HR 8.35.1
BA HR 8.36
BA HR 9.3.40.0.2
BA POS CONT 8.35
BA POS CONT 9.3.32.0.3
Banner Student eTranscripts API 9.15.1
Banner Student eTranscripts API 9.15.2
Banner Student eTranscripts API 9.16
Banner Student 8.39.1
Banner Student 8.39.2
Banner Student 8.40
Banner Student 8.40.0.1
Banner Student 9.3.42.2
Banner Student 9.3.42.3
Banner Student 9.3.43.0.2
Banner Student Registration Self-Service 9.40.1
Banner Student Registration Self-Service 9.40.2
Banner Student Registration Self-Service 9.41
Banner Student API 9.42.1
Banner Student API 9.42.2
Banner Student API 9.43
Banner Student Self-Service 9.35.1
Banner Student Self-Service 9.35.2
Banner Student Self-Service 9.36

Posted on Oct 14, 2026 - 14:00 AKDT

NON-PROD Banner Event Publisher upgrade Oct 30, 2026 10:00-13:00 AKDT

Non-prod Banner Event Publisher will be upgraded with the updates listed below. Non-prod Banner Event Publisher will be unavailable during this upgrade window. During this window real time integrations that feed learning management systems will be delayed, automatically resuming at the end of the window.

Non-prod Banner Event Publisher upgrades to be applied:

Banner Event Publisher 9.23
Banner Event Publisher Database Upgrade 9.10

Posted on Oct 14, 2026 - 14:00 AKDT

Oct 15, 2026

No incidents reported today.

Oct 14, 2026

Unresolved incident: Blackboard Course Provisioning Update.

Oct 13, 2026

No incidents reported.

Oct 12, 2026

No incidents reported.

Oct 11, 2026

No incidents reported.

Oct 10, 2026

No incidents reported.

Oct 9, 2026

No incidents reported.

Oct 8, 2026

No incidents reported.

Oct 7, 2026

No incidents reported.

Oct 6, 2026

No incidents reported.

Oct 5, 2026

Resolved - The IAM team has resolved the issue with the UAOnline service, and confirmed the fix to be stable. The certificate update that caused the issue was reverted.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!

Oct 5, 13:30 AKDT
Monitoring - The IAM team has identified the issue with UAOnline and has implemented a fix, which is being monitored for effectiveness and stability.

Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.

Oct 2, 13:45 AKDT
Identified - We have received reports that UAOnline is currently experiencing issues. The Identity Access Management team is aware and has identified the cause. A certificate issue is causing incorrect password errors for users who recently reset their credentials.
We will be making updates at 3 hour intervals as they work towards a fix.

Thank you for your patience during the resolution of this issue!

Oct 2, 11:30 AKDT

Oct 4, 2026

Update - The scheduled maintenance has been completed.
Oct 4, 03:15 AKDT
Completed - The scheduled maintenance has been completed.
Oct 4, 03:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 21:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 3, 21:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Oct 3, 20:15 AKDT
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

Sep 24, 14:00 AKDT

Oct 3, 2026

Oct 2, 2026

Oct 1, 2026

No incidents reported.