Update - Microsoft has published the following updates:
"Current status: We’re seeing positive results with our efforts to restart affected infrastructure. We’re actively monitoring the performance of these to verify stability which will support improved availability. Remediation actions will be expanded as we confirm stability with the changes applied.
Previous status: Our investigation has found that a process on the affected servers responsible for establishing secure connections becomes overwhelmed, causing the servers to stop processing requests. We're preparing a configuration change to address this behavior that can be applied across all affected servers, and we're validating it on a subset of servers before applying it more broadly alongside restarts of the affected infrastructure. In parallel, we've begun reverting a recent network configuration change that correlates with the start of impact and are monitoring to determine whether this contributes to recovery. The temporary traffic limitations we previously described are now in effect in specific locations. We're monitoring the affected servers in those locations to confirm whether they remain stable while handling a narrower set of connections, after which we'll gradually reintroduce additional traffic."
Real-time updates can be viewed on their status page: https://status.cloud.microsoft/
We will be making updates at start-of-buisness (8:00 am AK) tomorrow.
Thank you again for your patience.
Nov 12, 2026 - 17:00 AKST
"Current status: We’re seeing positive results with our efforts to restart affected infrastructure. We’re actively monitoring the performance of these to verify stability which will support improved availability. Remediation actions will be expanded as we confirm stability with the changes applied.
Previous status: Our investigation has found that a process on the affected servers responsible for establishing secure connections becomes overwhelmed, causing the servers to stop processing requests. We're preparing a configuration change to address this behavior that can be applied across all affected servers, and we're validating it on a subset of servers before applying it more broadly alongside restarts of the affected infrastructure. In parallel, we've begun reverting a recent network configuration change that correlates with the start of impact and are monitoring to determine whether this contributes to recovery. The temporary traffic limitations we previously described are now in effect in specific locations. We're monitoring the affected servers in those locations to confirm whether they remain stable while handling a narrower set of connections, after which we'll gradually reintroduce additional traffic."
Real-time updates can be viewed on their status page: https://status.cloud.microsoft/
We will be making updates at start-of-buisness (8:00 am AK) tomorrow.
Thank you again for your patience.
Nov 12, 2026 - 17:00 AKST
Monitoring - Microsoft has published the following updates:
"Current status: While the servers we've returned to service initially remain healthy, we've observed that they can become unresponsive again once they begin receiving traffic. We're analyzing diagnostic data from these servers with our networking and platform experts to determine what's triggering this behavior.
Building on the protective traffic management measures we've implemented, we're also temporarily limiting which types of traffic can reach the affected infrastructure in specific locations. This will help us determine whether a particular type of request is contributing to the impact and allow us to restore service incrementally. Additionally, we're rebuilding a subset of affected servers using a previous software configuration to validate whether this prevents them from becoming unresponsive, and we'll expand this approach to additional servers if we observe positive results.
Previous status: We've begun returning a portion of the affected servers to service, and they're remaining stable so far. We’ve also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.
We've streamlined our recovery process to expedite returning the remaining affected servers to service. To further support recovery, we're implementing protective traffic management measures in a specific location to reduce load on the affected infrastructure, and we'll expand these measures to additional locations if we observe positive results. As capacity is restored, users may experience a gradual recovery as their clients reconnect to the service."
Real-time updates can be viewed on their status page: https://status.cloud.microsoft/
We will be making updates as new information becomes available and at end-of-buisness (5:00 pm AK).
Thank you again for your patience.
Nov 12, 2026 - 15:45 AKST
"Current status: While the servers we've returned to service initially remain healthy, we've observed that they can become unresponsive again once they begin receiving traffic. We're analyzing diagnostic data from these servers with our networking and platform experts to determine what's triggering this behavior.
Building on the protective traffic management measures we've implemented, we're also temporarily limiting which types of traffic can reach the affected infrastructure in specific locations. This will help us determine whether a particular type of request is contributing to the impact and allow us to restore service incrementally. Additionally, we're rebuilding a subset of affected servers using a previous software configuration to validate whether this prevents them from becoming unresponsive, and we'll expand this approach to additional servers if we observe positive results.
Previous status: We've begun returning a portion of the affected servers to service, and they're remaining stable so far. We’ve also shifted traffic and connections to alternative pathways wherever possible and have observed limited recovery in some regions.
We've streamlined our recovery process to expedite returning the remaining affected servers to service. To further support recovery, we're implementing protective traffic management measures in a specific location to reduce load on the affected infrastructure, and we'll expand these measures to additional locations if we observe positive results. As capacity is restored, users may experience a gradual recovery as their clients reconnect to the service."
Real-time updates can be viewed on their status page: https://status.cloud.microsoft/
We will be making updates as new information becomes available and at end-of-buisness (5:00 pm AK).
Thank you again for your patience.
Nov 12, 2026 - 15:45 AKST
Identified - Microsoft has published the following updates:
We've validated an alternative health check method on a subset of affected infrastructure, which allowed the servers in that subset to successfully return to service, and we're now applying this change more broadly. We're also preparing an automated recovery process to continually detect and restart unresponsive servers, to help keep them in service while this change progresses. Additionally, our review of recent changes has identified a small number of configuration updates that we're investigating as potential contributors to the issue.
We're continuing to work through restarting and validating the affected servers to safely return them to service, and we're exploring opportunities to expedite this process. In parallel, we're assessing whether reverting the small number of recent configuration updates we identified could help accelerate recovery.
Real-time updates can be viewed on their status page: https://status.cloud.microsoft/
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you again for your patience.
Nov 12, 2026 - 12:45 AKST
We've validated an alternative health check method on a subset of affected infrastructure, which allowed the servers in that subset to successfully return to service, and we're now applying this change more broadly. We're also preparing an automated recovery process to continually detect and restart unresponsive servers, to help keep them in service while this change progresses. Additionally, our review of recent changes has identified a small number of configuration updates that we're investigating as potential contributors to the issue.
We're continuing to work through restarting and validating the affected servers to safely return them to service, and we're exploring opportunities to expedite this process. In parallel, we're assessing whether reverting the small number of recent configuration updates we identified could help accelerate recovery.
Real-time updates can be viewed on their status page: https://status.cloud.microsoft/
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you again for your patience.
Nov 12, 2026 - 12:45 AKST
Update - Microsoft has published the following update:
Users may be unable to connect to multiple Microsoft 365 services.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
Current status: We're aggressively pursuing all pathways to reduce impact. As a precaution, we've paused all deployments and configuration changes while we review recent changes for any correlation to this event. We've determined that the elevated load isn't driven by an overall increase in traffic, but by a large number of servers being unexpectedly unavailable, which is shifting load onto the remaining infrastructure. We're investigating what's causing these servers to become unavailable while we work to safely return them to service.
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you again for your patience.
Nov 12, 2026 - 11:15 AKST
Users may be unable to connect to multiple Microsoft 365 services.
Potentially impacted services include:
- Exchange Online
- Microsoft Teams
- SharePoint Online
- Microsoft Copilot 365
- Microsoft Defender XDR
Current status: We're aggressively pursuing all pathways to reduce impact. As a precaution, we've paused all deployments and configuration changes while we review recent changes for any correlation to this event. We've determined that the elevated load isn't driven by an overall increase in traffic, but by a large number of servers being unexpectedly unavailable, which is shifting load onto the remaining infrastructure. We're investigating what's causing these servers to become unavailable while we work to safely return them to service.
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you again for your patience.
Nov 12, 2026 - 11:15 AKST
Investigating - Microsoft is currently investigating an active service disruption preventing users from accessing Exchange Online mailboxes through multiple connection methods. Microsoft has confirmed that the underlying issue may affect broader Microsoft 365 service connectivity for users.
While desktop Office applications appear to be functioning normally at this time, web-based functions, cloud-dependent add-ins, and live syncing features may fail to connect.
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you for your patience during the resolution of this issue!
Nov 12, 2026 - 09:45 AKST
While desktop Office applications appear to be functioning normally at this time, web-based functions, cloud-dependent add-ins, and live syncing features may fail to connect.
We will be making updates as new information becomes available and at 3-hour intervals.
Thank you for your patience during the resolution of this issue!
Nov 12, 2026 - 09:45 AKST
Identified - We’ve determined that emailed scans from campus copiers are being delayed because outside email services are limiting mail from the on-campus email servers the copiers send through. The copiers themselves are working normally. Most scans arrive within about 30 minutes, but some have taken hours, and a small number have not arrived at all. Scans sent to both university and outside email addresses are affected.
Copier scan-to-email users in all UAA buildings may be affected.
We’re working to restore copier scan-to-email by moving it to a different email service. Each copier needs a settings change, which we are coordinating with our print vendors.
In the meantime, for anything time-sensitive, please save your scan to a USB drive instead of emailing it. Please don’t change copier settings yourself. If a scan doesn’t arrive, contact the Technical Support Center at https://service.alaska.edu/TDClient/36/Portal/Home/?ID=aedd81fd-49de-426f-b5fc-c6d66183f65b with the copier’s location, the time of the scan, and the recipient’s email address.
Next update at 4:00 PM AKST on Friday, November 13.
Nov 12, 2026 - 15:58 AKST
Copier scan-to-email users in all UAA buildings may be affected.
We’re working to restore copier scan-to-email by moving it to a different email service. Each copier needs a settings change, which we are coordinating with our print vendors.
In the meantime, for anything time-sensitive, please save your scan to a USB drive instead of emailing it. Please don’t change copier settings yourself. If a scan doesn’t arrive, contact the Technical Support Center at https://service.alaska.edu/TDClient/36/Portal/Home/?ID=aedd81fd-49de-426f-b5fc-c6d66183f65b with the copier’s location, the time of the scan, and the recipient’s email address.
Next update at 4:00 PM AKST on Friday, November 13.
Nov 12, 2026 - 15:58 AKST
Update - There is no change at this time. The vendor is still working to resolve the issue. The UA Dell/GCS-IT Computer Store (shop.gcsit.com/store) has been offline since Tuesday, November 3, and orders can't be placed online.
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update by 10:00 AM AKST on Friday, November 13.
Nov 12, 2026 - 09:51 AKST
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update by 10:00 AM AKST on Friday, November 13.
Nov 12, 2026 - 09:51 AKST
Update - There is no change at this time. The vendor is still working to resolve the issue. The UA Dell/GCS-IT Computer Store (shop.gcsit.com/store) has been offline since Tuesday, November 3, and orders can't be placed online.
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update by 10:00 AM AKST on Thursday, November 12.
Nov 11, 2026 - 09:58 AKST
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update by 10:00 AM AKST on Thursday, November 12.
Nov 11, 2026 - 09:58 AKST
Update - There is no change at this time. The vendor is still working to resolve the issue. The UA Dell/GCS-IT Computer Store (shop.gcsit.com/store) has been offline since Tuesday, November 3, and orders can't be placed online.
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update by 10:00 AM AKST on Wednesday, November 11.
Nov 10, 2026 - 09:59 AKST
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update by 10:00 AM AKST on Wednesday, November 11.
Nov 10, 2026 - 09:59 AKST
Update - There is no change at this time. The vendor is still working to resolve the issue. The UA Dell/GCS-IT Computer Store (shop.gcsit.com/store) has been offline since Tuesday, November 3, and orders can't be placed online.
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update by 10:00 AM AKST on Tuesday, November 10.
Nov 09, 2026 - 15:06 AKST
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update by 10:00 AM AKST on Tuesday, November 10.
Nov 09, 2026 - 15:06 AKST
Update - There is no change at this time. The vendor is still working to resolve the issue. The UA Dell/GCS-IT Computer Store (shop.gcsit.com/store) has been offline since Tuesday, November 3, and orders can't be placed online.
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next planned update by 4:00 PM AKST.
Nov 09, 2026 - 10:09 AKST
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next planned update by 4:00 PM AKST.
Nov 09, 2026 - 10:09 AKST
Update - There is no change at this time. The vendor is still working to resolve the issue. The UA Dell/GCS-IT Computer Store (shop.gcsit.com/store) has been offline since Tuesday, November 3, and orders can't be placed online.
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next planned update by 4:00 PM AKST.
Nov 09, 2026 - 10:00 AKST
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next planned update by 4:00 PM AKST.
Nov 09, 2026 - 10:00 AKST
Update - There is no change at this time. The UA Dell/GCS-IT Computer Store (shop.gcsit.com/store) has been offline since Tuesday, November 3, and orders can't be placed online.
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update by 10:00 AM AKST on Monday, November 9.
Nov 06, 2026 - 15:10 AKST
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update by 10:00 AM AKST on Monday, November 9.
Nov 06, 2026 - 15:10 AKST
Update - There is no change at this time. The UA Dell/GCS-IT Computer Store (shop.gcsit.com/store) has been offline since Tuesday, November 3, and orders can't be placed online.
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 4:00 PM AKST
Nov 06, 2026 - 07:59 AKST
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 4:00 PM AKST
Nov 06, 2026 - 07:59 AKST
Update - There is no change at this time. The UA Dell/GCS-IT Computer Store (shop.gcsit.com/store) has been offline since Tuesday, November 3, and orders can't be placed online.
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 8:00 AM AKST on Friday, November 6.
Nov 05, 2026 - 16:00 AKST
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 8:00 AM AKST on Friday, November 6.
Nov 05, 2026 - 16:00 AKST
Update - There is no change at this time. The UA Dell/GCS-IT Computer Store (shop.gcsit.com/store) has been offline since Tuesday, November 3, and orders can't be placed online.
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 4:00 PM AKST.
Nov 05, 2026 - 11:56 AKST
In the meantime, you can request a quote by submitting a Computer Purchase Consultation request, or reach us through the Contact Us page.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We're continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 4:00 PM AKST.
Nov 05, 2026 - 11:56 AKST
Update - There is no change at this time. The UA Dell/GCS-IT Computer Store (https://shop.gcsit.com/store) has been offline since Tuesday, November 3, and orders can’t be placed online.
In the meantime, you can request a quote by contacting IT Field Services.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 12:00 PM AKST.
Nov 05, 2026 - 08:00 AKST
In the meantime, you can request a quote by contacting IT Field Services.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 12:00 PM AKST.
Nov 05, 2026 - 08:00 AKST
Update - There is no change at this time. The UA Dell/GCS-IT Computer Store (https://shop.gcsit.com/store) has been offline since Tuesday, November 3, and orders can’t be placed.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 8:00 AM AKST on Thursday, November 5.
Nov 04, 2026 - 16:00 AKST
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 8:00 AM AKST on Thursday, November 5.
Nov 04, 2026 - 16:00 AKST
Update - There is no change at this time. The UA Dell/GCS-IT Computer Store (https://shop.gcsit.com/store) is still offline, and orders can’t be placed.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 4:00 PM AKST.
Nov 04, 2026 - 11:52 AKST
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 4:00 PM AKST.
Nov 04, 2026 - 11:52 AKST
Update - There is no change at this time. The UA Dell/GCS-IT Computer Store (https://shop.gcsit.com/store) is still offline, and orders can’t be placed.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 12:00 PM AKST.
Nov 04, 2026 - 07:59 AKST
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 12:00 PM AKST.
Nov 04, 2026 - 07:59 AKST
Update - There is no change at this time. The UA Dell/GCS-IT Computer Store (https://shop.gcsit.com/store) is still offline, and orders can’t be placed.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update tomorrow morning at 8:00 AM AKST.
Nov 03, 2026 - 16:33 AKST
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update tomorrow morning at 8:00 AM AKST.
Nov 03, 2026 - 16:33 AKST
Update - There is no change at this time. The UA Dell/GCS-IT Computer Store (https://shop.gcsit.com/store) is still offline, and orders can’t be placed.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 4:30 PM AKST.
Nov 03, 2026 - 15:10 AKST
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 4:30 PM AKST.
Nov 03, 2026 - 15:10 AKST
Identified - The issue has been identified and a fix is being implemented.
Nov 03, 2026 - 13:54 AKST
Nov 03, 2026 - 13:54 AKST
Monitoring - We’ve determined that a change to Dell’s ordering system has stopped orders from going through on the UA Dell/GCS-IT Computer Store (https://shop.gcsit.com/store). The vendor has taken the store offline while they fix it.
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We’re working with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 3:00 PM AKST.
Nov 03, 2026 - 12:38 AKST
UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.
We’re working with the vendor to restore the UA Dell/GCS-IT Computer Store.
Next update at 3:00 PM AKST.
Nov 03, 2026 - 12:38 AKST
Update - Changed the component from "Other IT Services" to "UAA Email Servers (on-campus)."
Nov 05, 2026 - 12:42 AKST
Nov 05, 2026 - 12:42 AKST
Update - The new email servers have been installed. Email sent from copiers, scanners, and other campus devices should no longer be delayed.
The remaining work, including moving the mailboxes still on the old servers, is expected next week. Email sent from campus devices may be delayed again during that work. We will update this post with the date and time before that work begins.
Nov 05, 2026 - 11:03 AKST
The remaining work, including moving the mailboxes still on the old servers, is expected next week. Email sent from campus devices may be delayed again during that work. We will update this post with the date and time before that work begins.
Nov 05, 2026 - 11:03 AKST
Update - The network issue with the new email servers has been fixed, and work on installing the new servers is beginning today, Tuesday, November 3.
During this work, email sent from copiers, scanners, and other campus devices may be delayed. We will post another update tomorrow, Wednesday, November 4.
Nov 03, 2026 - 15:24 AKST
During this work, email sent from copiers, scanners, and other campus devices may be delayed. We will post another update tomorrow, Wednesday, November 4.
Nov 03, 2026 - 15:24 AKST
Update - Work on the new email servers began Monday, November 2, at 12 PM. A network issue with the new servers is now delaying the next steps, and there is no estimated time for a fix yet.
The step that may delay email sent from copiers, scanners, and other campus devices has not started yet. We will update this post with the new date and time before that step begins.
Nov 03, 2026 - 13:27 AKST
The step that may delay email sent from copiers, scanners, and other campus devices has not started yet. We will update this post with the new date and time before that step begins.
Nov 03, 2026 - 13:27 AKST
Update - There was an issue that prevented the work scheduled for Thursday to be performed. That work has been rescheduled for today, November 2, starting at 12 PM.
Nov 02, 2026 - 11:48 AKST
Nov 02, 2026 - 11:48 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 29, 2026 - 11:00 AKDT
Oct 29, 2026 - 11:00 AKDT
Scheduled - What: UAA IT Services will be replacing the university's on-campus email servers, beginning Thursday, October 29, at 11 AM, through Thursday, December 10, at 5 PM.
Why: The current email servers have reached the end of vendor support. New servers keep email secure and supported.
Result: Most UAA email is not affected. The on-campus servers handle email sent from campus devices such as copiers, scanners, and some local servers, plus a small number of mailboxes still hosted there.
From Thursday, October 29, at 11 AM through Friday, October 30, at 5 PM, email sent from copiers, scanners, and other campus devices may be delayed. Later in the project, the remaining mailboxes on these servers will be moved; those account holders will be notified by email beforehand. This post will be updated before that stage begins.
Any Issues: If you have trouble sending email from a campus copier, scanner, or other device, or with a mailbox on these servers, don't hesitate to get in touch with the Technical Support Center.
Oct 29, 2026 11:00 - Dec 10, 2026 17:00 AKST
Why: The current email servers have reached the end of vendor support. New servers keep email secure and supported.
Result: Most UAA email is not affected. The on-campus servers handle email sent from campus devices such as copiers, scanners, and some local servers, plus a small number of mailboxes still hosted there.
From Thursday, October 29, at 11 AM through Friday, October 30, at 5 PM, email sent from copiers, scanners, and other campus devices may be delayed. Later in the project, the remaining mailboxes on these servers will be moved; those account holders will be notified by email beforehand. This post will be updated before that stage begins.
Any Issues: If you have trouble sending email from a campus copier, scanner, or other device, or with a mailbox on these servers, don't hesitate to get in touch with the Technical Support Center.
Oct 29, 2026 11:00 - Dec 10, 2026 17:00 AKST
Identified - Update - We have identified the root cause and began implementing the solution for correcting course listings and curated catalog views in Continuing Education (Genius).
Course listing and catalog pages should filter to the expected list for the specific campus or programs.
Learners may need to have an affiliation added to their account if they are not able to see the courses expected or encounter an error when attempting to register from a custom link. This issue is under continued investigation for resolution.
Errors or support requests related to these issues can be emailed to uaa.techsupport@alaska.edu for assistance.
Updates will be posted here as available.
Aug 19, 2026 - 17:13 AKDT
Course listing and catalog pages should filter to the expected list for the specific campus or programs.
Learners may need to have an affiliation added to their account if they are not able to see the courses expected or encounter an error when attempting to register from a custom link. This issue is under continued investigation for resolution.
Errors or support requests related to these issues can be emailed to uaa.techsupport@alaska.edu for assistance.
Updates will be posted here as available.
Aug 19, 2026 - 17:13 AKDT
Investigating - We’re currently experiencing a disruption with course listings in Continuing Education (Genius).
UAA IT Services is working to identify the root cause and implement a solution.
Course listing and catalog pages are currently showing courses from across the entire system instead of the expected list for the specific campus or program.
No action is needed on your end. Updates will be posted here as available.
Aug 04, 2026 - 11:21 AKDT
UAA IT Services is working to identify the root cause and implement a solution.
Course listing and catalog pages are currently showing courses from across the entire system instead of the expected list for the specific campus or program.
No action is needed on your end. Updates will be posted here as available.
Aug 04, 2026 - 11:21 AKDT
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
About This Site
Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.
Accounts & Accesses
Operational
UAA Network and Telephony
Operational
UA WAN Connectivity
Operational
UA Learning Management System
Operational
UA Blackboard Learn Web Application
Operational
UA Blackboard Learn SIS Integration
Operational
Blackboard Collaborate Ultra
Operational
Banner
Operational
Banner Admin Modules
Operational
UAOnline
Operational
Banner 9
Operational
G Suite @ UA
Operational
Google Apps Single Sign On
Operational
Google Apps Gmail
Operational
Google Apps Calendar
Operational
Google Apps Drive
Operational
Google Apps Docs
Operational
Google Apps Sheets
Operational
Google Apps Slides
Operational
Google Apps Sites
Operational
Google Apps Groups
Operational
Google Apps Hangouts
Operational
Google Apps Classroom
Operational
Google Apps Talk
Operational
Google Apps Voice
Operational
Zoom
Operational
Zoom Phone
Operational
Zoom Meetings
Operational
Zoom Chat
Operational
Zoom Meeting Telephony Services
Operational
Zoom Web Portal
Operational
Zoom Cloud Recording
Operational
Zoom Zoom Video Webinars
Operational
Zoom Dashboard & Reporting
Operational
Zoom Download Center
Operational
Zoom REST API
Operational
Endpoint Device Management
Operational
Apple Endpoint Management (Iru)
Operational
Microsoft Endpoint Management
Operational
Software & Applications
Operational
25 Live
Operational
Qualtrics
Operational
eWolf Portfolio (Digication)
Operational
UAA Software Licensing
Operational
SPSS
Operational
Office 365 @ UA
Operational
Exchange Online
Operational
Microsoft Teams
Operational
Microsoft 365 Suite
Operational
SharePoint Online
Operational
OneDrive for Business
Operational
Microsoft Forms
Operational
Microsoft Intune
Operational
Planner
Operational
Power BI
Operational
Yammer
Operational
UAA Websites
Operational
UAA Hosted Services
Degraded Performance
UAA File Servers
Operational
Virtual Desktops (VDI)
Operational
Virtualized Hosts
Operational
UAA Email Servers (on-campus)
Degraded Performance
UA Statewide Software Licensing
Operational
keys.alaska.edu
Operational
ArcGIS Licensing
Operational
Other IT Services
Partial Outage
Other UA OIT/UAF NTS Services
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
PROD Zoom: Enable Zoom Workflows for Testing and Documentation Nov 13, 2026 07:30-07:45 AKST
This change is to enable Zoom Workflows for a small testing group, with an eventual release for general use in January 2027. Workflows is a no-code, AI-powered automation tool that allows users to create sequential, multi-step automated processes triggered by events across Zoom Workplace and integrated third-party applications.
Posted on Nov 12, 2026 - 09:30 AKST
Posted on Nov 12, 2026 - 09:30 AKST
UAA Wi-Fi Certificate Update Nov 13, 2026 08:00-08:30 AKST
What: UAA IT Services will update the security certificate used to sign in to secured campus Wi-Fi on Friday, November 13, from 8 AM to 8:30 AM.
Why: The company that issued the current certificate is no longer trusted by Microsoft, Apple, and Google. A new certificate from a trusted company keeps Wi-Fi sign-in working on all devices.
Result: Devices already connected to Wi-Fi will stay connected. If you connect during the update, sign-in may fail briefly. Wait a few minutes and try again. After the update, some devices may ask you to accept a new certificate the next time you connect to secured Wi-Fi. This is expected.
Any Issues: If you can't connect to secured Wi-Fi after the update, or your device shows a certificate error, don't hesitate to get in touch with the Technical Support Center.
Posted on Nov 12, 2026 - 15:59 AKST
Why: The company that issued the current certificate is no longer trusted by Microsoft, Apple, and Google. A new certificate from a trusted company keeps Wi-Fi sign-in working on all devices.
Result: Devices already connected to Wi-Fi will stay connected. If you connect during the update, sign-in may fail briefly. Wait a few minutes and try again. After the update, some devices may ask you to accept a new certificate the next time you connect to secured Wi-Fi. This is expected.
Any Issues: If you can't connect to secured Wi-Fi after the update, or your device shows a certificate error, don't hesitate to get in touch with the Technical Support Center.
Posted on Nov 12, 2026 - 15:59 AKST
UAA Application Sign-In Certificate Update Nov 13, 2026 11:00-12:00 AKST
What: UAA IT Services will update a security certificate that some university applications use to check sign-ins and look up accounts, on Friday, November 13, from 11 AM to 12 PM.
Why: The company that issued the current certificate is no longer trusted by Microsoft, Apple, and Google. A new certificate from a trusted company keeps these applications working.
Result: Signing in to your computer, email, and most university services will not change. Some applications, including voicemail and the phone directory, may be briefly unavailable or may not let you sign in during the update. Mat-Su College systems that use the UAA directory may also be briefly affected. If an application doesn't let you sign in during this time, wait a few minutes and try again.
Any Issues: If you still can't sign in to a university application or reach your voicemail after 12 PM, don't hesitate to get in touch with the Technical Support Center.
Posted on Nov 12, 2026 - 15:58 AKST
Why: The company that issued the current certificate is no longer trusted by Microsoft, Apple, and Google. A new certificate from a trusted company keeps these applications working.
Result: Signing in to your computer, email, and most university services will not change. Some applications, including voicemail and the phone directory, may be briefly unavailable or may not let you sign in during the update. Mat-Su College systems that use the UAA directory may also be briefly affected. If an application doesn't let you sign in during this time, wait a few minutes and try again.
Any Issues: If you still can't sign in to a university application or reach your voicemail after 12 PM, don't hesitate to get in touch with the Technical Support Center.
Posted on Nov 12, 2026 - 15:58 AKST
Final 2026 Quarterly OnBase PROD update/refresh Nov 15, 2026 09:00-12:00 AKST
This short downtime for all 4 OnBase servers is needed to apply the cumulative Windows updates as well as to reset the license cache and clean out the OnBase cruft. In addition, .NET versions 8 (if needed) and 10 will be installed IAW #990399. It includes work on:
sw-onbase-pw2.apps.ad.alaska.edu ( Web server )
sw-onbase-pa2.apps.ad.alaska.edu ( Application server )
sw-onbase-pwf2.apps.ad.alaska.edu ( Process server )
sw-onbase-ps2.apps.ad.alaska.edu ( Storageserver )
Posted on Nov 12, 2026 - 09:30 AKST
sw-onbase-pw2.apps.ad.alaska.edu ( Web server )
sw-onbase-pa2.apps.ad.alaska.edu ( Application server )
sw-onbase-pwf2.apps.ad.alaska.edu ( Process server )
sw-onbase-ps2.apps.ad.alaska.edu ( Storageserver )
Posted on Nov 12, 2026 - 09:30 AKST
Rasmuson Hall (RH) 2nd Floor Network Maintenance Nov 16, 2026 07:00-09:00 AKST
What: UAA IT Services will be replacing network equipment on the 2nd floor of Rasmuson Hall (RH) on Monday, November 16, from 7 AM to 9 AM. This work was rescheduled from Monday, November 9.
Why: To enhance the performance, reliability, efficiency, and security of our network.
Result: Wired network connections on the RH 2nd floor will be moved to the new equipment one at a time. Each connection may drop briefly while it is moved. Save your work before 7 AM if you'll be using a wired connection on that floor.
Any Issues: If you experience issues with the network after the maintenance window, don't hesitate to get in touch with the Technical Support Center.
Posted on Nov 11, 2026 - 14:13 AKST
Why: To enhance the performance, reliability, efficiency, and security of our network.
Result: Wired network connections on the RH 2nd floor will be moved to the new equipment one at a time. Each connection may drop briefly while it is moved. Save your work before 7 AM if you'll be using a wired connection on that floor.
Any Issues: If you experience issues with the network after the maintenance window, don't hesitate to get in touch with the Technical Support Center.
Posted on Nov 11, 2026 - 14:13 AKST
Rasmuson Hall (RH) 3rd Floor Network Maintenance Nov 17, 2026 07:00-09:00 AKST
What: UAA IT Services will be replacing network equipment on the 3rd floor of Rasmuson Hall (RH) on Tuesday, November 17, from 7 AM to 9 AM. This work was rescheduled from Monday, November 9.
Why: To enhance the performance, reliability, efficiency, and security of our network.
Result: Wired network connections on the RH 3rd floor will be moved to the new equipment one at a time. Each connection may drop briefly while it is moved. Save your work before 7 AM if you'll be using a wired connection on that floor.
Any Issues: If you experience issues with the network after the maintenance window, don't hesitate to get in touch with the Technical Support Center.
Posted on Nov 11, 2026 - 14:17 AKST
Why: To enhance the performance, reliability, efficiency, and security of our network.
Result: Wired network connections on the RH 3rd floor will be moved to the new equipment one at a time. Each connection may drop briefly while it is moved. Save your work before 7 AM if you'll be using a wired connection on that floor.
Any Issues: If you experience issues with the network after the maintenance window, don't hesitate to get in touch with the Technical Support Center.
Posted on Nov 11, 2026 - 14:17 AKST
PROD Banner Event Publisher upgrade Nov 20, 2026 01:00-04:00 AKST
PROD Banner Event Publisher will be upgraded with the updates listed below. PROD Banner Event Publisher will be unavailable during this upgrade window. During this window real time integrations that feed learning management systems will be delayed, automatically resuming at the end of the window.
PROD Banner Event Publisher upgrades to be applied:
Banner Event Publisher 9.23
Banner Event Publisher Database Upgrade 9.10
Posted on Nov 12, 2026 - 09:15 AKST
PROD Banner Event Publisher upgrades to be applied:
Banner Event Publisher 9.23
Banner Event Publisher Database Upgrade 9.10
Posted on Nov 12, 2026 - 09:15 AKST
NON PROD Monthly OS Patching (November, 2026) for Banner, Degree Works, UAOnline, and related systems Nov 21, 2026 21:00 - Nov 22, 2026 03:00 AKST
NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Nov 12, 2026 - 09:15 AKST
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Nov 12, 2026 - 09:15 AKST