Monitoring - Kaltura has resolved the issue with API errors. We are monitoring for any reoccurrences.
Jan 18, 09:10 AKST
Identified - Kaltura has identified that some users may intermittently get an API error message while trying to use/access data. This is affecting some of UAA's Blackboard courses. Kaltura has identified the source of the problem and is currently working on a fix. UAA's Technical Support team will continue to monitor the situation and report back out once Kaltura has remedied the issue.
Jan 17, 12:03 AKST

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

UAA Network and Telephony Operational
90 days ago
100.0 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
100.0 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
100.0 % uptime
Today
Banner 9 Operational
90 days ago
100.0 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Degraded Performance
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Degraded Performance
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Operational
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
97.67 % uptime
Today
Software & Applications Operational
90 days ago
99.89 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
99.68 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
99.43 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jan 21, 2022

No incidents reported today.

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

Unresolved incident: Kaltura Partial Outage | Some users receive API error when accessing content.

Jan 17, 2022
Resolved - The issue with UAA websites being intermittently unavailable have been resolved. We apologize for any inconveniences this has caused.
Jan 17, 11:58 AKST
Update - Kaltura has identified that some users may intermittently get an API error message while trying to use/access data. This is affecting some of UAA's Blackboard courses. Kaltura has identified the source of the problem and is currently working on a fix. UAA's Technical Support team will continue to monitor the situation and report back out once Kaltura has remedied the issue.
Jan 17, 08:37 AKST
Monitoring - The issue with UAA websites being intermittently unavailable have been resolved. We are monitoring for any reoccurrences.

Thank you for your patience while we worked to resolve this issue.
Jan 13, 08:38 AKST
Update - We are continuing to investigate reports of UAA websites being intermittently unavailable. Thank you for your patience as we look into this.
Jan 10, 07:40 AKST
Update - We are continuing to investigate reports of UAA websites being intermittently unavailable. Thank you for your patience as we look into this.
Jan 7, 07:04 AKST
Investigating - We are currently investigating reports of UAA websites being intermittently unavailable. Thank you for your patience as we look into this.
Jan 6, 09:06 AKST
Completed - The scheduled maintenance has been completed.
Jan 17, 03:00 AKST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 16, 19:21 AKST
Update - Scheduled maintenance is currently in progress. UAA users report Kaltura is currently unavailable. We will provide updates from the vendor as they become available.
Jan 16, 17:01 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 16, 11:30 AKST
Scheduled - Scheduled deployment is being carried out on Kaltura's SaaS environment, no service impact is expected.
Release notes and products documentation can be found in the page below:
https://knowledge.kaltura.com/page/kaltura-products-and-services-documentation
Jan 16, 11:23 AKST
Jan 16, 2022
Jan 15, 2022

No incidents reported.

Jan 14, 2022
Resolved - This incident has been resolved.
Jan 14, 07:35 AKST
Investigating - We have identified an issue with Qualtrics login failures and are working with the vendor to resolve the issue. Thank you for your patience as we look into this.
Jan 13, 08:35 AKST
Jan 13, 2022
Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.

Jan 10, 2022
Jan 9, 2022

No incidents reported.

Jan 8, 2022

No incidents reported.

Jan 7, 2022