TEST Banner Upgrades
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 2024 - 00:00 AKDT
Scheduled - TEST Banner systems will be unavailable while being upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-Banner Job Submission
-Automic Application Manager
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server
Jul 25, 2024 00:00-08:00 AKDT
TEST Banner Upgrades
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 2024 - 00:00 AKDT
Scheduled - TEST Banner systems will be unavailable while being upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-Banner Job Submission
-Automic Application Manager
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server
Jul 23, 2024 00:00 - Jul 25, 2024 08:00 AKDT
Banner TEST Refresh/Clone
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 2024 - 07:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 24, 2024 07:00-15:00 AKDT
Scheduled - The Banner TEST environment will be unavailable during this maintenance period while it's being populated with the most recent Banner PROD data.
Jul 24, 2024 07:00-15:00 AKDT
Banner PPRD Refresh/Clone
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 24, 2024 - 07:00 AKDT
Scheduled - During this event the Banner PPRD environment will be populated with the most recent Banner PROD data.
Jul 24, 2024 07:00-19:00 AKDT
Banner TEST Refresh/Clone
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 2024 - 07:00 AKDT
Scheduled - The Banner TEST environment will be unavailable during this maintenance period while it's being populated with the most recent Banner PROD data.
Jul 22, 2024 07:00-15:00 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
UAA Network and Telephony Operational
90 days ago
100.0 % uptime
Today
UA WAN Connectivity Operational
90 days ago
99.96 % uptime
Today
UA Learning Management System Operational
90 days ago
99.98 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.96 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Under Maintenance
90 days ago
99.7 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
99.15 % uptime
Today
Banner 9 Under Maintenance
90 days ago
99.94 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Operational
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
98.72 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
UAA Wireless Network Update for Anchorage, MatSu, and Valdez campuses Jul 26, 2024 21:00-22:00 AKDT
What: UAA IT Services will be updating the certificate for the UAA Wireless Network for the Anchorage, MatSu, and Valdez campuses beginning Friday, July 26 at 9 PM to 10 PM.

Why: The current certificate will be expiring soon and needs to be replaced.

Result: Anyone using the UAA Wireless Network will need to accept and trust the new certificate.

Any Issues: If you experience issues connecting to the UAA Wireless Network after the certificate update, don't hesitate to get in touch with the Technical Support Center.
Posted on Jul 24, 2024 - 11:25 AKDT
Banner PPRD Refresh/Clone Aug 2, 2024 07:00-15:00 AKDT
During this event the Banner PPRD environment will be populated with the most recent Banner PROD data.
Posted on Jul 18, 2024 - 17:15 AKDT
OnBase Upgrade Aug 2, 2024 18:00 - Aug 6, 2024 07:00 AKDT
OnBase will be upgraded during this time. This service should be operational by Monday, however, the extra day is for testing and allowance of time if a revert is needed.
Posted on Jul 18, 2024 - 10:00 AKDT
Past Incidents
Jul 26, 2024

No incidents reported today.

Jul 25, 2024

Unresolved incident: TEST Banner Upgrades.

Jul 24, 2024

Unresolved incidents: Banner TEST Refresh/Clone, Banner PPRD Refresh/Clone, TEST Banner Upgrades.

Jul 23, 2024
Jul 22, 2024
PROD Banner SSO Critical Maintenance
Completed - The scheduled maintenance has been completed.
Jul 22, 18:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 22, 17:00 AKDT
Scheduled - There is no expected downtime during this maintenance. Active sessions may be interrupted a the moment the update is applied, and users may need to reconnect.
The Ellucian Cloud team will perform critical maintenance to address a vulnerability for all Banner and Colleague customers across both Managed Cloud and SaaS environments today, July 22, 2024.
Jul 22, 13:15 AKDT
Jul 21, 2024

No incidents reported.

Jul 20, 2024

No incidents reported.

Jul 19, 2024

No incidents reported.

Jul 18, 2024
"Zoom Meetings" desktop app gone on UAA Windows computer
Resolved - This incident has been resolved.
Jul 18, 08:41 AKDT
Update - We’ve received reports that the ‘Zoom Workplace’ desktop app has disappeared from UAA Windows computers due to an unexpected update. If you can’t find the app, try using Windows Search at the bottom of your screen. If it does not load or you cannot find it by searching, you can reinstall it from our ‘Software Center’ app, which is accessible through Windows Search.

Our engineers are actively investigating this change.
Jun 18, 10:19 AKDT
Investigating - We’ve received reports that the “Zoom Meetings” desktop app has disappeared from UAA Windows computers due to an unexpected change. It has been renamed to “Zoom Workplace.” If you can’t find the app, try using Windows Search at the bottom of your screen. Alternatively, you can reinstall it from our “Software Center” app, which is also accessible through Windows Search.

Our engineers are investigating this change.
Jun 5, 10:04 AKDT
Jul 17, 2024

No incidents reported.

Jul 16, 2024

No incidents reported.

Jul 15, 2024
Users are unable to connect to Global Protect VPN
Resolved - The incident has been resolved.
Jul 15, 14:20 AKDT
Monitoring - The issue appears to be resolved.
Jul 15, 09:34 AKDT
Investigating - Users are getting error: You are not authorized to connect to GlobalProtect Portal. UAA Networking it looking at the issue.
Jul 15, 08:18 AKDT
Information Technology Services (ITS) Performing Maintenance Operations
Resolved - This incident has been resolved.
Jul 15, 13:58 AKDT
Monitoring - ITS reports that the maintenance work has been completed and systems are now in monitoring stage. Thank you for your patience during this maintenance work. Please report any issues to the Technical Support Center (TSC) at 907-786-4646.
Jul 3, 15:38 AKDT
Update - Cisco Jabber is now up and operational. If the app has signed you out, please refer to our KB's here:

Windows: https://service.alaska.edu/TDClient/36/Portal/KB/ArticleDet?ID=216
macOS: https://service.alaska.edu/TDClient/36/Portal/KB/ArticleDet?ID=217
Jul 3, 14:51 AKDT
Update - This maintenance is now affecting our uaa.alaska.edu website system. Users may experience issues logging in and may encounter intermittent issues connecting to some pages.
Jul 3, 10:05 AKDT
Update - This maintenance is now affecting Cisco Voicemail access. Users may be unable to access their voicemails at this time. We will continue to provide updates as necessary.
Jul 3, 09:47 AKDT
Update - Cisco Jabber is currently impacted by this maintenance. Users may be unable to log in at this time. We will provide updates as necessary.
Jul 3, 09:30 AKDT
Identified - ITS is performing immediately required system maintenance over the next few days. Some services may be affected for a short period of time, however they will return to service soon. We apologize in advance for any disruptions.
Jul 2, 11:37 AKDT
Jul 14, 2024
Internet Outage
Resolved - A fix has been implemented and this incident has been resolved. Please contact the NTS Service Desk if you continue to have any problem with your internet connection.
https://www.uaf.edu/nooktech/get-help/index.php
Jul 14, 12:00 AKDT
Investigating - We are currently investigating an ongoing network outage for the Student Apartments on campus. We will post updates as more information is available.
Jul 14, 11:00 AKDT
Jul 13, 2024
UA Authentication and Hosted Services Outage
Resolved - This incident has been resolved and service has been fully restored. Thank you for your patience and enjoy the weekend!
Jul 13, 19:30 AKDT
Update - A workaround has been implemented and SSO services have been restored. Some devices and services may still be impacted until the service is fully repaired, and we're continuing to investigate the root cause.
Jul 13, 18:45 AKDT
Identified - We are continuing to troubleshoot the issue and attempting to restore service. Thank you for your patience.
Jul 13, 18:30 AKDT
Jul 12, 2024

No incidents reported.

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