UAA IT Services Status

Disruption with Course Listings in Continuing Education (Genius)

Identified - Update - We have identified the root cause and began implementing the solution for correcting course listings and curated catalog views in Continuing Education (Genius).

Course listing and catalog pages should filter to the expected list for the specific campus or programs.

Learners may need to have an affiliation added to their account if they are not able to see the courses expected or encounter an error when attempting to register from a custom link. This issue is under continued investigation for resolution.

Errors or support requests related to these issues can be emailed to uaa.techsupport@alaska.edu for assistance.
Updates will be posted here as available.
Aug 19, 2026 - 17:13 AKDT

Investigating - We’re currently experiencing a disruption with course listings in Continuing Education (Genius).

UAA IT Services is working to identify the root cause and implement a solution.

Course listing and catalog pages are currently showing courses from across the entire system instead of the expected list for the specific campus or program.

No action is needed on your end. Updates will be posted here as available.
Aug 04, 2026 - 11:21 AKDT

Microsoft 365 License Changes & Issues

Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.

Accounts & Accesses Operational

UAA Network and Telephony Operational

UA WAN Connectivity Operational

UA Learning Management System Operational

UA Blackboard Learn Web Application Operational

UA Blackboard Learn SIS Integration Operational

Blackboard Collaborate Ultra Operational

Banner Operational

Banner Admin Modules Operational

UAOnline Operational

Banner 9 Operational

G Suite @ UA Operational

Google Apps Single Sign On Operational

Google Apps Gmail Operational

Google Apps Calendar Operational

Google Apps Drive Operational

Google Apps Docs Operational

Google Apps Sheets Operational

Google Apps Slides Operational

Google Apps Sites Operational

Google Apps Groups Operational

Google Apps Hangouts Operational

Google Apps Classroom Operational

Google Apps Talk Operational

Google Apps Voice Operational

Zoom Operational

Zoom Phone Operational

Zoom Meetings Operational

Zoom Chat Operational

Zoom Meeting Telephony Services Operational

Zoom Web Portal Operational

Zoom Cloud Recording Operational

Zoom Zoom Video Webinars Operational

Zoom Dashboard & Reporting Operational

Zoom Download Center Operational

Zoom REST API Operational

Endpoint Device Management Operational

Apple Endpoint Management (Iru) Operational

Microsoft Endpoint Management Operational

Software & Applications Operational

25 Live Operational

Qualtrics Operational

eWolf Portfolio (Digication) Operational

UAA Software Licensing Operational

SPSS Operational

Office 365 @ UA Operational

Exchange Online Operational

Microsoft Teams Operational

Microsoft 365 Suite Operational

SharePoint Online Operational

OneDrive for Business Operational

Microsoft Forms Operational

Microsoft Intune Operational

Planner Operational

Power BI Operational

Yammer Operational

UAA Websites Operational

UAA Hosted Services Operational

UAA File Servers Operational

Virtual Desktops (VDI) Operational

Virtualized Hosts Operational

UA Statewide Software Licensing Operational

keys.alaska.edu Operational

ArcGIS Licensing Operational

Other IT Services Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Sep `19`, `2026` `21:00` - Sep `20`, `2026` `03:00` AKDT

NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Sep 18, 2026 - 14:05 AKDT

NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Sep `19`, `2026` `21:00` - Sep `20`, `2026` `03:00` AKDT

UAA network maintenance for the Rasmuson Hall (RH) building Sep `22`, `2026` `07:00` - Sep `29`, `2026` `09:00` AKDT

What: UAA IT Services will be performing maintenance on network equipment in the Rasmuson Hall (RH) building between 7 AM to 9 AM every morning beginning Tuesday, September 22 through Tuesday, September 29.

Why: To enhance the performance, reliability, efficiency, and security of our network.

Result: Brief network outage for all network attached devices in RH building.

Any Issues: If you experience issues with the network after the maintenance window, don't hesitate to get in touch with the Technical Support Center.
Posted on Sep 18, 2026 - 16:06 AKDT

TEST Banner Upgrades Sep `25`, `2026` `05:00`-`15:00` AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

Set 1-202618 - 2026 Q3 Banner Upgrades:

Banner Accounts Receivable 8.21.1
Banner Accounts Receivable 8.21.2
Banner Accounts Receivable 8.22
Banner Accounts Receivable 9.3.34.1
Banner Accounts Receivable 9.3.35
BA WWW-ADVANCE 9.13.1
BA WWW-ADVANCE 9.13.2
BA WWW-EMP 9.35.1
BA WWW-EMP 9.35.2
BA WWW-EMP 9.36
Banner Faculty and Advisor Self-Service 9.33.1
Banner Faculty and Advisor Self-Service 9.33.2
Banner Faculty and Advisor Self-Service 9.34
BA FINANCE 8.29
BA FINANCE 9.3.40.1
BA FINANCE 9.3.41
BA WWW-FIN 9.17.1
BA WWW-FIN 9.17.2
BA WWW-FIN 9.18
BA FINANCE TCC 8.19
BA FIN AID 8.57.1
BA FIN AID 8.57.2
BA FIN AID 8.58
BA FIN AID 9.3.58.1
BA FIN AID 9.3.59
BA GENERAL 8.28.1
BA GENERAL 8.28.2
BA GENERAL 8.29
BA GENERAL 9.3.39.1
BA GENERAL 9.3.39.2
BA GENERAL 9.3.40
BA GEN ADMIN COMMON 9.3.43.1
BA GEN ADMIN COMMON 9.3.43.2
BA GEN ADMIN COMMON 9.3.44
BA GEN AppNav 3.23.1
BA GEN AppNav 3.23.2
BA GEN BUS PROC API 9.3.43.1
BA GEN BUS PROC API 9.3.43.2
BA GEN BUS PROC API 9.3.44
BA GENERAL COMMGMT 9.23.1
BA GENERAL COMMGMT 9.23.2
BA GENERAL CMN DB 9.43.1
BA GENERAL CMN DB 9.44
Banner General Events Management 9.27.1
Banner General Events Management 9.27.2
Banner General Events Management 9.28
Banner Extensibility-Page Builder 9.25.1
Banner Extensibility-Page Builder 9.25.2
Banner Extensibility-Page Builder 9.26
Banner Integration API 9.42.1
Banner Integration API 9.42.2
Banner Integration API 9.43
BA GENERAL ACCESS MGMT 9.3.35.1
BA GENERAL ACCESS MGMT 9.3.35.2
BA GENERAL ACCESS MGMT 9.3.36
BA GENERAL SELF-SERVICE 9.26.1
BA GENERAL SELF-SERVICE 9.26.2
BA GENERAL SELF-SERVICE 9.27
BA HR 8.35.1
BA HR 8.36
BA HR 9.3.40
BA POS CONT 8.35
BA POS CONT 9.3.32
BA CALBHR 8.30
BA CALBSTU 8.26.1
BA CALBSTU 8.27
BA CALBSTU 9.3.42.2
Banner Student eTranscripts API 9.15.1
Banner Student eTranscripts API 9.15.2
Banner Student eTranscripts API 9.16
Banner Student 8.39.1
Banner Student 8.39.2
Banner Student 8.40
Banner Student 9.3.42.2
Banner Student 9.3.42.3
Banner Student 9.3.43
Banner Student Registration Self-Service 9.40.1
Banner Student Registration Self-Service 9.40.2
Banner Student Registration Self-Service 9.41
Banner Student API 9.42.1
Banner Student API 9.42.2
Banner Student API 9.43
Banner Student Self-Service 9.35.1
Banner Student Self-Service 9.35.2
Banner Student Self-Service 9.36
Posted on Sep 18, 2026 - 14:05 AKDT

TEST Banner Upgrades Sep `25`, `2026` `05:00`-`15:00` AKDT

Past Incidents

Sep `19`, `2026`

No incidents reported today.

Sep `18`, `2026`

UA Google Workspace - Account Deletion

Completed - The scheduled maintenance has been completed.
Sep 18, 17:01 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 14:05 AKDT

UA Google Workspace - Account Deletion

Completed - The scheduled maintenance has been completed.
Sep 18, 17:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 14:05 AKDT

Iru Web Login Outage

Resolved -

IRU Authentication Outage

Problem Impact Analysis

Event Occurrence: 20260803

Background

The IRU authentication service provides user authentication capabilities for managed macOS devices and web-based access through Kandji Passport. The service relies on integration between Kandji Passport, Microsoft Entra ID, Conditional Access policies, and Duo MFA to provide secure authentication for users.

Break Down of the Problem

On August 3, 2026, users experienced authentication issues when attempting to access IRU services. The issue affected users attempting to authenticate through Kandji Passport Web Login and impacted the ability to complete the login process.

The issue was investigated through Entra ID sign-in logs, Conditional Access policies, Duo MFA authentication flow, and Kandji Passport authentication services.

Target State / Goal

A functional authentication into IRU-managed macOS devices.

Root Cause Analysis

Changes to Microsoft’s Conditional Access methods, effective as of Jun 15, 2026:

The changes outlined above now require DUO to be set as the default login method on a user’s account in M365.

Develop Countermeasures

Immediate countermeasure developed by adding users to Entra group that enabled the newer DUO authentication method.

Implementation of Countermeasures

IT staff completed a change that added all users to receive this fix.

Follow Up / Review

Regularly review progress of long term solution implementation.

Sep 18, 14:05 AKDT

Update - UAF NTS has resolved a recent issue caused by an unexpected change with Duo authentication that impacted managed macOS computer logins across campus.

If you use a university-managed Mac, your login experience is now restored to normal operations. However, the first time you log back into your computer following this fix, you may see one or two additional Duo authentication prompts.

When signing into your managed Mac for the first time today:
1. Enter your usual account credentials at the primary macOS login screen.
2. Complete the Duo prompt(s): You may be prompted to authenticate through Duo an extra time as system permissions refresh and re-sync with your account.
3. Approve the request on your Duo mobile app, hardware token, or via your preferred MFA method as normal.
4. Select Next at the Let’s keep your account secure prompt.
5. Select Next at the Set up a sign-in method prompt.

If you continue to encounter login errors, repeated prompts to sync passwords on login, or any other issues logging into your Mac, please reach out the Technical Support Center.
Aug 3, 15:46 AKDT

Monitoring - We have resolved a recent issue caused by an unexpected change with Duo authentication that impacted managed macOS computer logins across campus.

If you use a university-managed Mac, your login experience is now restored to normal operations. However, the first time you log back into your computer following this fix, you may see one or two additional Duo authentication prompts.

When signing into your managed Mac for the first time today:
1. Enter your usual account credentials at the primary macOS login screen.
2. Complete the Duo prompt(s): You may be prompted to authenticate through Duo an extra time as system permissions refresh and re-sync with your account.
3. Approve the request on your Duo mobile app, hardware token, or via your preferred MFA method as normal.
4. Select Next at the Let’s keep your account secure prompt.
5. Select Next at the Set up a sign-in method prompt.

If you continue to encounter login errors, repeated prompts to sync passwords on login, or any other issues logging into your Mac, please reach out to your campus IT Helpdesk.
Aug 3, 14:45 AKDT

Update - NTS TSS team is continuing to investigate the cause of this issues. There are no further updates at this time.

The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.

If unable to log into your UA Mac, they try switching to Local login. To switch to local login:

1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.

Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 3, 11:45 AKDT

Update - UAF NTS TSS team is currently investigating the cause of this issue.

The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.

If unable to log into your UAA Mac, then try switching to Local login. To switch to local login:

1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.

If you are still unable to log in, please contact the UAA Technical Support Center for further assistance.

Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3 hour intervals and as new information becomes available.
Aug 3, 10:30 AKDT

Update - We are continuing to investigate this issue.
Aug 3, 10:28 AKDT

Investigating - NTS TSS team is currently investigating the cause of this issues.

The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.

If unable to log into your UA Mac, they try switching to Local login. To switch to local login:

1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.

Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3 hour intervals and as new information becomes available.
Aug 3, 10:15 AKDT

Receiving an error in Microsoft Office, "Error license is about to expire."

Resolved - Duplicate post. Consolidated under Microsoft 365 License Changes & Issues.
Sep 18, 13:43 AKDT

Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.

Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.

An update will be posted when it is resolved.
Oct 10, 12:16 AKDT

Microsoft 365 application is not automatically being applied to all new logins.

Resolved - Duplicate post. Consolidated under Microsoft 365 License Changes & Issues.
Sep 18, 13:42 AKDT

Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 10:12 AKDT

Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 12:07 AKDT

Update - We are continuing to work on a fix for this issue.
Aug 29, 12:41 AKDT

Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 11:34 AKDT

Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.

This problem may impact multiple users across the system due to a malfunction in automatic licensing.

We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 17:53 AKDT

Sep `17`, `2026`

No incidents reported.

Sep `16`, `2026`

No incidents reported.

Sep `15`, `2026`

No incidents reported.

Sep `14`, `2026`

No incidents reported.

Sep `13`, `2026`

No incidents reported.

Sep `12`, `2026`

No incidents reported.

Sep `11`, `2026`

Emergency UA Network outage affecting Microsoft, Google, and Amazon hosted sites

Completed - UAA IT received a notification from our service provider that their network maintenance has been completed successfully,
Sep 11, 11:57 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 11, 11:18 AKDT

Scheduled - What: An Internet service provider will be performing maintenance causing a short (1 minute) network outage beginning Friday, September, 11 at 11 AM to 12 PM.

Why: Network Maintenance

Result: A short network outage is expected, and may affect online service hosted by Microsoft, Google, and Amazon.

Any Issues: If you experience issues accessing online services after the network outage, don't hesitate to get in touch with the Technical Support Center.
Sep 11, 11:17 AKDT

Sep `10`, `2026`

No incidents reported.

Sep `9`, `2026`

Internet Outage for UAA Community Campuses

Resolved - Our service provider has resolved their outage and Internet for UAA Community Campuses has been resolved.

We’re sorry for any issues this outage may have caused.
Sep 9, 13:34 AKDT

Identified - We’ve determined that out service provider is experiencing an outage that is affecting a large volume of their customers, including the circuits for the UAA Community Campuses.

We will continue to monitor the situation.

Next update at 1:30.
Sep 9, 12:25 AKDT

Investigating - We’re currently experiencing an Internet outage for the UAA Community Campuses.
Confirmed with Mat-Su, and KPC.

UAA IT Services is working to identify the root cause and implement a solution.

Next update at 12:45PM
Sep 9, 12:17 AKDT

Sep `8`, `2026`

No incidents reported.

Sep `7`, `2026`

No incidents reported.

Sep `6`, `2026`

No incidents reported.

Sep `5`, `2026`

No incidents reported.

About This Site

Related

Scheduled Maintenance

NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Sep 19, 2026 21:00 - Sep 20, 2026 03:00 AKDT

NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Sep 19, 2026 21:00 - Sep 20, 2026 03:00 AKDT

UAA network maintenance for the Rasmuson Hall (RH) building Sep 22, 2026 07:00 - Sep 29, 2026 09:00 AKDT

TEST Banner Upgrades Sep 25, 2026 05:00-15:00 AKDT

TEST Banner Upgrades Sep 25, 2026 05:00-15:00 AKDT

Past Incidents

Sep 19, 2026

Sep 18, 2026

Sep 17, 2026

Sep 16, 2026

Sep 15, 2026

Sep 14, 2026

Sep 13, 2026

Sep 12, 2026

Sep 11, 2026

Sep 10, 2026

Sep 9, 2026

Sep 8, 2026

Sep 7, 2026

Sep 6, 2026

Sep 5, 2026

NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Sep `19`, `2026` `21:00` - Sep `20`, `2026` `03:00` AKDT

NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Sep `19`, `2026` `21:00` - Sep `20`, `2026` `03:00` AKDT

UAA network maintenance for the Rasmuson Hall (RH) building Sep `22`, `2026` `07:00` - Sep `29`, `2026` `09:00` AKDT

TEST Banner Upgrades Sep `25`, `2026` `05:00`-`15:00` AKDT

TEST Banner Upgrades Sep `25`, `2026` `05:00`-`15:00` AKDT

Sep `19`, `2026`

Sep `18`, `2026`

Sep `17`, `2026`

Sep `16`, `2026`

Sep `15`, `2026`

Sep `14`, `2026`

Sep `13`, `2026`

Sep `12`, `2026`

Sep `11`, `2026`

Sep `10`, `2026`

Sep `9`, `2026`

Sep `8`, `2026`

Sep `7`, `2026`

Sep `6`, `2026`

Sep `5`, `2026`