Update - We are continuing to troubleshoot the issue and attempting to restore service. Thank you for your patience.
Jul 13, 2024 - 17:30 AKDT
Identified - The issue has been identified and a fix is being implemented.
Jul 13, 2024 - 14:45 AKDT
Investigating - We are currently investigating reports of issues with sign-in and authentication. Thank you for your patience as we work to restore service.
Jul 13, 2024 - 13:00 AKDT
Monitoring - ITS reports that the maintenance work has been completed and systems are now in monitoring stage. Thank you for your patience during this maintenance work. Please report any issues to the Technical Support Center (TSC) at 907-786-4646.
Jul 03, 2024 - 15:38 AKDT
Update - Cisco Jabber is now up and operational. If the app has signed you out, please refer to our KB's here:

Windows: https://service.alaska.edu/TDClient/36/Portal/KB/ArticleDet?ID=216
macOS: https://service.alaska.edu/TDClient/36/Portal/KB/ArticleDet?ID=217

Jul 03, 2024 - 14:51 AKDT
Update - This maintenance is now affecting our uaa.alaska.edu website system. Users may experience issues logging in and may encounter intermittent issues connecting to some pages.
Jul 03, 2024 - 10:05 AKDT
Update - This maintenance is now affecting Cisco Voicemail access. Users may be unable to access their voicemails at this time. We will continue to provide updates as necessary.
Jul 03, 2024 - 09:47 AKDT
Update - Cisco Jabber is currently impacted by this maintenance. Users may be unable to log in at this time. We will provide updates as necessary.
Jul 03, 2024 - 09:30 AKDT
Identified - ITS is performing immediately required system maintenance over the next few days. Some services may be affected for a short period of time, however they will return to service soon. We apologize in advance for any disruptions.
Jul 02, 2024 - 11:37 AKDT
Update - We’ve received reports that the ‘Zoom Workplace’ desktop app has disappeared from UAA Windows computers due to an unexpected update. If you can’t find the app, try using Windows Search at the bottom of your screen. If it does not load or you cannot find it by searching, you can reinstall it from our ‘Software Center’ app, which is accessible through Windows Search.

Our engineers are actively investigating this change.

Jun 18, 2024 - 10:19 AKDT
Investigating - We’ve received reports that the “Zoom Meetings” desktop app has disappeared from UAA Windows computers due to an unexpected change. It has been renamed to “Zoom Workplace.” If you can’t find the app, try using Windows Search at the bottom of your screen. Alternatively, you can reinstall it from our “Software Center” app, which is also accessible through Windows Search.

Our engineers are investigating this change.

Jun 05, 2024 - 10:04 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

UAA Network and Telephony Operational
90 days ago
100.0 % uptime
Today
UA WAN Connectivity Operational
90 days ago
99.96 % uptime
Today
UA Learning Management System Operational
90 days ago
99.98 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.96 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
99.63 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
99.15 % uptime
Today
Banner 9 Operational
90 days ago
99.75 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Operational
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
98.34 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 14, 2024

No incidents reported today.

Jul 13, 2024
Resolved - This incident has been resolved and service has been fully restored. Thank you for your patience and enjoy the weekend!
Jul 13, 19:30 AKDT
Update - A workaround has been implemented and SSO services have been restored. Some devices and services may still be impacted until the service is fully repaired, and we're continuing to investigate the root cause.
Jul 13, 18:45 AKDT
Identified - We are continuing to troubleshoot the issue and attempting to restore service. Thank you for your patience.
Jul 13, 18:30 AKDT
Jul 12, 2024

No incidents reported.

Jul 11, 2024

No incidents reported.

Jul 10, 2024

No incidents reported.

Jul 9, 2024

No incidents reported.

Jul 8, 2024

No incidents reported.

Jul 7, 2024
Resolved - Maintenance has been completed & services have been restored.
Jul 7, 11:00 AKDT
Monitoring - Banner and UAOnline are currently undergoing routine maintenance.
Jul 6, 23:30 AKDT
Investigating - We are currently investigating issues with users being unable to access UAOnline and Banner.
Jul 6, 23:00 AKDT
Jul 6, 2024
Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024
Completed - The scheduled maintenance has been completed.
Jul 3, 15:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 3, 14:15 AKDT
Jul 2, 2024
Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.