Zoom: Block unauthorized AI bots (Zoom SDKs) from accessing UA Zoom
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 2026 - 07:30 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 16, 2026 07:30-08:00 AKDT
Scheduled - This change will block unauthorized Zoom Software Development Kits (SDKs, specifically those that are AI Bots) from accessing our UA Zoom meetings and webinars.

Due to FERPA and HIPAA data security concerns, the only AI platform allowed to be used in UA’s Zoom instance, is Zoom’s ZMO (Zoom-Model Only LLM) AI Companion that restricts access to all third-party LLMs that Zoom might otherwise employ, and is the only configuration allowed for Higher-Ed institutions with a HIPAA BAA. Thus, all other “AI BOT” Zoom SDKs will be blocked from being able to access our meetings and webinars, potentially exposing our data to security risks.
Mar 16, 2026 07:30-08:00 AKDT
Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Microsoft 365 application is not automatically being applied to all new logins.
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.

This problem may impact multiple users across the system due to a malfunction in automatic licensing.

We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Receiving an error in Microsoft Office, "Error license is about to expire."
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.

Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.

An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
90 days ago
99.99 % uptime
Today
UAA Network and Telephony Operational
90 days ago
99.92 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
99.98 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.95 % uptime
Today
UA Blackboard Learn SIS Integration Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
99.95 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
99.93 % uptime
Today
Banner 9 Operational
90 days ago
99.93 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Endpoint Device Management Operational
90 days ago
100.0 % uptime
Today
Apple Endpoint Management (Iru) Operational
90 days ago
100.0 % uptime
Today
Microsoft Endpoint Management Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
Office 365 @ UA Degraded Performance
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Degraded Performance
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
99.08 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
Virtualized Hosts Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Under Maintenance
90 days ago
97.72 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

TEST Banner Upgrades Mar 20, 2026 18:00-22:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Mar 06, 2026 - 01:15 AKST

NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Mar 21, 2026 19:00 - Mar 22, 2026 01:00 AKDT

NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Mar 04, 2026 - 16:30 AKST

PROD Banner Upgrades Mar 28, 2026 18:00 - Mar 29, 2026 00:00 AKDT

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Mar 12, 2026 - 12:45 AKDT

Butrovich Data Center FAST May 17, 2026 04:00-19:00 AKDT

The Facility Annual Systems Testing (FAST) is annual maintenance activities for the Butrovich Data Center (BDC).
Posted on Mar 12, 2026 - 12:45 AKDT
Mar 16, 2026

Unresolved incident: Zoom: Block unauthorized AI bots (Zoom SDKs) from accessing UA Zoom.

Mar 15, 2026
Zoom: Enforce in-meeting captions/transcript, and recording caption creation for all users
Completed - The scheduled maintenance has been completed.
Mar 15, 06:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 06:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 15, 05:15 AKDT
Scheduled - This change will enable and lock in-meeting automatic captions, meeting transcript, and cloud recording caption creation settings for all UA Zoom users. As accessibility requirements change, we want to ensure that we can help our users with these requirements, without additional work. By enabling these settings we ensure that our meetings and recordings are captioned, and thus better comply with existing ADA/Title II requirements.
Mar 4, 16:45 AKST
Kaltura LTI for LMS PROD (Blackboard and Canvas) - enable Reach service and Media Stitching tool
Completed - The scheduled maintenance has been completed.
Mar 15, 06:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 06:01 AKDT
Scheduled - This change will enable the following tools in Kaltura Application Framework (KAF) LTI for LMS PROD instances (KPC and UAA Blackboard, UAF Canvas).

Kaltura REACH - provides “machine caption and enrich services” on media

Media Stitching - allows multiple media entries (up to five) to be combined into one.

These tools are currently only available to users through Kaltura MediaSpace portals. This will help give parity of tools between Kaltura Media Space, and Kaltura LTI for LMS.

Note: Changes are made in the LMS instance KAF settings, no changes will be made in Blackboard or Canvas
Mar 4, 16:45 AKST
Fall 2026 Registration Readiness / Peak Event Preparation
Update - The scheduled maintenance has been completed.
Mar 15, 00:15 AKDT
Completed - The scheduled maintenance has been completed.
Mar 15, 00:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 14, 20:15 AKDT
Scheduled - PROD Banner systems will be restarted after performing the readiness for Registration activities. The following banner components will be unavailable during this window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

Registration/Event Readiness Activities will be performed.

Please ensure that NO jobs are running in PROD that will impact registration.
Shut down un-needed Argos' MAPS services to prevent any ad-hoc queries against PROD during registration.
Mar 12, 12:45 AKDT
Mar 14, 2026
Mar 13, 2026
CTC Core Network Upgrade
Update - The scheduled maintenance has been completed.
Mar 13, 12:15 AKDT
Completed - The scheduled maintenance has been completed.
Mar 13, 12:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 13, 08:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 13, 07:15 AKDT
Scheduled - OIT Network Operations plans to schedule a building-wide network outage on March 13th to upgrade our core network equipment for the CTC 604 Barnette St building.

In recent years, we have upgraded the network infrastructure for all floors, except for our core router and the first floor. We would like to coordinate a date for this work, which will include a building-wide wireless and wired outage starting at 8 am and potentially extending to 12 pm.
Feb 25, 10:45 AKST
Deployment of Admin By Request to UAF macOS systems
Completed - The scheduled maintenance has been completed.
Mar 13, 08:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 08:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 12, 07:15 AKDT
Scheduled - Deployment of Admin By Request to UAF Mac systems via Iru.
To use admin privileges on their UA owned Mac devices, users will request Admin access directly from their desktop.
Mar 11, 17:15 AKDT
Mar 12, 2026
GCI Standard Maintenance Notification in Dillingham, AK
Update - The scheduled maintenance has been completed.
Mar 12, 06:15 AKDT
Completed - The scheduled maintenance has been completed.
Mar 12, 06:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 00:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 11, 23:15 AKDT
Scheduled - GCI technicians will reconfigure network traffic at the Dillingham TERRA site. Circuits will be interrupted for approximately two hours.
Feb 25, 12:00 AKST
Mar 11, 2026
Deployment of Admin By Request to UAF macOS systems
Completed - The scheduled maintenance has been completed.
Mar 11, 17:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 11, 12:00 AKDT
Scheduled - Deployment of Admin By Request to UAF Mac systems via Iru.
To use admin privileges on their UA owned Mac devices, users will request Admin access directly from their desktop.
Mar 4, 16:45 AKST
Mar 10, 2026
Moving Servers Out of Load Balancer Reserved Address Block
Completed - The scheduled maintenance has been completed.
Mar 10, 18:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 16:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 10, 15:15 AKDT
Scheduled - During this activity we will update the IP addresses of components of the services qmenu, banner-reports, and Oracle Internet Directory (aka OIDP used by TOAD). We expect these changes to be non-disruptive.
Mar 4, 17:00 AKST
Disabled Alumni/Affiliate Google Accounts
Resolved - The rollback of disabled UA Google accounts has been completed and affected accounts should be accessible again. If your Google account appears to be disabled, please contact your campus IT helpdesk for assistance.

Thank you again for your time and patience as we followed the resolution of this issue!
Mar 10, 08:15 AKDT
Monitoring - The rollback is in-progress and continuing to re-enable affected accounts. OIT PAWS states that once the rollback is complete, the intended change will be implemented again with corrected filters.

We will continue to monitor the situation until the corrected change is implemented. Reporting will continue starting at the beginning of the business day (8:00 AM) tomorrow.

Thank you again for your time and patience!
Mar 9, 16:45 AKDT
Update - OIT PAWS has initiated the rollback for the change that resulted in some erroneous disabled accounts. They expect this process to take a few hours. Affected users are still encouraged to contact their campus IT helpdesk to ensure their accounts are configured correctly for the future change!

We will continue to make updates at 1-hour intervals and as new information becomes available.
Thank you again for your time as we work to resolve this issue!
Mar 9, 15:45 AKDT
Identified - We have received reports that UA Google is currently experiencing issues. The OIT PAWS team is aware and has identified the cause to be related to a change intended to archive inactive accounts. They are rolling back the change, but we encourage affected users to contact their IT helpdesk to verify that their accounts are properly configured for when the change is rolled out in the future. We will be making updates at 1-hour intervals as we work towards a fix.

Thank you for your patience during the resolution of this issue!
Mar 9, 14:15 AKDT
UAA network maintenance for the ANSEP building
Completed - The scheduled maintenance has been completed.
Mar 10, 08:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 06:00 AKDT
Scheduled - What: UAA IT Services will be performing maintenance on network equipment in the ANSEP building beginning Tuesday, March 10 at 6 AM to 8 AM.

Why: To enhance the performance, reliability, efficiency, and security of our network.

Result: Brief network outage for all network attached devices in ANSEP building.

Any Issues: If you experience issues with the network after the maintenance window, don't hesitate to get in touch with the Technical Support Center.
Mar 4, 09:42 AKST
GCI Standard Maintenance Notification (NCSR) in Dillingham, AK
Completed - The scheduled maintenance has been completed.
Mar 10, 06:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 10, 00:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 9, 23:15 AKDT
Scheduled - GCI technicians will reconfigure network traffic at the Dillingham TERRA site. Circuits will be interrupted for approximately two hours.
Mar 4, 16:45 AKST
Mar 9, 2026
Mar 8, 2026
PROD February Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Mar 8, 04:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 7, 21:00 AKST
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 7, 20:15 AKST
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Feb 25, 12:15 AKST
Mar 7, 2026
Mar 6, 2026
PROD UAA Degreeworks Upgrades
Completed - The scheduled maintenance has been completed.
Mar 6, 06:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 22:00 AKST
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 5, 21:15 AKST
Scheduled - PROD UAA Degreeworks systems will be upgraded.
Feb 25, 12:00 AKST
TEST Banner Upgrades
Update - The scheduled maintenance has been completed.
Mar 6, 01:15 AKST
Completed - The scheduled maintenance has been completed.
Mar 6, 01:00 AKST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 17:15 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 5, 17:00 AKST
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 5, 16:15 AKST
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Feb 25, 12:15 AKST
Mar 5, 2026
Mar 4, 2026
NON PROD Banner Data Refresh|Clone From PROD to PPRD New
Completed - The scheduled maintenance has been completed.
Mar 4, 13:00 AKST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 05:15 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 4, 05:00 AKST
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 4, 04:15 AKST
Scheduled - PPRD Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.
Feb 25, 12:00 AKST
Mar 3, 2026
PROD UAS Degreeworks Upgrades
Completed - The scheduled maintenance has been completed.
Mar 3, 06:00 AKST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 22:15 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 2, 22:00 AKST
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 2, 21:15 AKST
Scheduled - PROD UAS Degreeworks systems will be upgraded.
Feb 25, 12:00 AKST
Mar 2, 2026
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