In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 07, 2023 - 15:22 AKST
Scheduled - The Banner BANQ instance will be unavailable during this maintenance window.
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 2022 - 11:15 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 22, 2022 - 11:00 AKST
Update - Maintenance will begin as scheduled in 60 minutes.
Scheduled - UAF will be performing battery maintenance on the 48 volt backup battery systems in AHRB and Duckering buildings. Electrical circuits will be shut down via the transfer switches prior to battery bank maintenance. Services will be restored after maintenance is completed.

Legacy circuits that traverse campus may be impacted by this maintenance window. It is not expected to impact primary network systems.

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 2022 - 17:00 AKDT
Scheduled - UA Learn is currently in the process of reducing our storage usage. As part of this upkeep, UAA and UAF courses from Summer 2019 and earlier will be removed from active use on UA Learn.

For more information, please visit the IT Announcement for this process.[https://alaska.edu/news/it/blackboard_cleanup_2022.php]

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

UAA Network and Telephony Operational
90 days ago
99.97 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
100.0 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
100.0 % uptime
Today
Banner 9 Operational
90 days ago
100.0 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Operational
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
99.11 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
UAA Intercampus Network Upgrade Jan 31, 2023 22:00-23:59 AKST
What: UAA IT Services will be coordinating with GCI to upgrade the network equipment supporting the links between the Anchorage, Kenai Peninsula, Mat-Su, Kodiak, and Prince William Sound campuses beginning Tuesday, January 31 from 10:00 PM to 11:59 PM.

Why: GCI is upgrading their equipment.

Result: Network Engineers anticipate a brief 15 minute network outage while connections are changed from the old equipment to the new equipment.

Any Issues: If you experience any internet issues at any of the campuses outside of Anchorage after the network equipment upgrade, don't hesitate to get in touch with the Technical Support Center.

Posted on Jan 27, 2023 - 08:53 AKST
Banner BANQ (LRGP) Upgrades Feb 3, 2023 04:00-12:00 AKST
Banner BANQ will be upgraded during this maintenance window. The BANQ instance of Banner and Banner Admin Pages will be unavailable during this time. The production instance of Banner will be unaffected.

Admin Common 9.3.29.3
HR 9.3.24.2

Posted on Jan 18, 2023 - 13:15 AKST
Banner BANP (PROD) Upgrades Feb 5, 2023 04:00-12:00 AKST
Application of the following upgrades to BANP (PROD) for Set 1-202301:

Admin Common 9.3.29.3
HR 9.3.24.2

The production instance of Banner, including UAOnline and Banner Admin Modules will be unavailable during this maintenance period.

Posted on Jan 18, 2023 - 13:15 AKST
Past Incidents
Jan 31, 2023
Resolved - The power has stabilized in HSB, resolving our network connectivity issues in the building.
Jan 31, 11:21 AKST
Investigating - We’re currently experiencing intermittent power issues at the Health Sciences Building (HSB) that is affecting network connectivity in the building.

UAA IT Services is working to identify the root cause and implement a solution.

Next update at 10 AM.

Jan 31, 09:02 AKST
Jan 30, 2023
Resolved - This incident has been resolved. UA Directory services are functioning properly.
Jan 30, 07:49 AKST
Identified - The issue has been identified and a fix is being implemented. ETA fix will be tomorrow, January 28th.
Jan 27, 16:22 AKST
Investigating - We have received reports of the UA Online Directory producing errors when attempting a search. We are currently investigating the issue and will provide updates as soon as possible.
Jan 27, 16:17 AKST
Jan 29, 2023

No incidents reported.

Jan 28, 2023

No incidents reported.

Jan 27, 2023
Completed - The scheduled maintenance has been completed.
Jan 27, 20:15 AKST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 17:15 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 27, 17:01 AKST
Update - Maintenance will begin as scheduled in 60 minutes.
Jan 27, 16:15 AKST
Scheduled - DNS forwarding is being reconfigured to leverage improved protections against malicious domains.

No interruption of service is expected during this maintenance period.

Jan 18, 13:15 AKST
Jan 26, 2023

No incidents reported.

Jan 25, 2023
Completed - The scheduled maintenance has been completed.
Jan 25, 06:15 AKST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 00:15 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 25, 00:00 AKST
Scheduled - GCI will be conducting network maintenance on their network that could result in up to a 15 minute internet outage. Given that specific circuits were not indicated, it appears this maintenance has the potential to disrupt home internet services as well as UAF related internet services that utilize GCI services. It is not anticipated these outages will cause long term issues and systems should recover normally.
Jan 18, 13:15 AKST
Jan 24, 2023
Resolved - The issue with Cisco Finesse is now resolved.
Jan 24, 10:47 AKST
Monitoring - Cisco Finesse is now operational. Technicians are monitoring the service for any further issues. Thank you for your patience during this outage.
Jan 23, 11:43 AKST
Identified - Technicians are implementing a solution which involves rebooting the Cisco Finesse server. The process is expected to take from 30 to 45 minutes. Thank you for your continued patience.
Jan 23, 11:13 AKST
Investigating - Technicians are investigating an issue preventing call centers from utilizing Cisco Finesse. Requests for support may still be sent through the Seawolf Tech Portal at uaa.alaska.edu/seawolftechportal or emailed to uaa.techsupport@alaska.edu. Thank you for your patience.
Jan 23, 10:24 AKST
Completed - The scheduled maintenance has been completed.
Jan 24, 06:15 AKST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 00:15 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 00:00 AKST
Update - Maintenance will begin as scheduled in 60 minutes.
Jan 23, 23:15 AKST
Scheduled - GCI will be conducting network maintenance on their network that could result in up to a 15 minute internet outage. Given that specific circuits were not indicated, it appears this maintenance has the potential to disrupt home internet services as well as UAF related internet services that utilize GCI services. It is not anticipated these outages will cause long term issues and systems should recover normally.
Jan 18, 13:15 AKST
Jan 23, 2023
Jan 22, 2023

No incidents reported.

Jan 21, 2023

No incidents reported.

Jan 20, 2023
Resolved - Digication reports the issue has been resolved.
Jan 20, 13:54 AKST
Identified - Some customers are reporting difficulty uploading new files to eWolf Portfolio (Digication) and also experiencing intermittent display issues for some previously-uploaded files and thumbnail images. Customers are seeing some blank spaces where images or files should display, or errors on the modules containing those files.

Previously-uploaded images and files have not been lost or removed, this appears to be an issue sporadically impacting the display of media in ePortfolios and the upload of new files.

We are monitoring Digication's investigation of these issues and post updates with more information about the resolution, duration and underlying cause of the problems as they become available.

We are very sorry for the concern and frustration this is causing for our community!

Jan 20, 07:26 AKST
Completed - The scheduled maintenance has been completed.
Jan 20, 06:30 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 05:45 AKST
Scheduled - What: UAA IT Services will be renewing the certificates for me.UAA beginning Friday, January 20 at 5:45 AM to 6:30 AM.

Why: The certificates will expire 25 January.

Result: Updating the certificates requires a brief interruption to me.UAA. To minimize any issues while resetting or changing passwords, me.UAA will be made unavailable for at least 15 minutes before the interruption is expected.

Any Issues: If you experience issues looking up your account, or resetting, or changing your password after the certificates are renewed, don't hesitate to get in touch with the Technical Support Center.

Jan 19, 13:24 AKST
Jan 19, 2023

No incidents reported.

Jan 18, 2023
Completed - The scheduled maintenance has been completed.
Jan 18, 21:15 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 20:31 AKST
Update - Maintenance will begin as scheduled in 60 minutes.
Jan 18, 19:45 AKST
Scheduled - Banner BANP (PROD) - Revert PHAREDS to version 9.3.15 from 9.3.24 in BANP for HR

Access to the Banner BANP instance of Banner Admin Pages will be unavailable during this window. The production instance of Banner and UAOnline will be unaffected.

Jan 18, 14:15 AKST
Completed - The scheduled maintenance has been completed.
Jan 18, 15:15 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 18, 15:00 AKST
Update - Maintenance will begin as scheduled in 60 minutes.
Jan 18, 14:15 AKST
Scheduled - In order to improve the user experience of logging into Google Workspace for new and returning users we will be changing the default setting related to Google Login Challenges.

In order for 2-Step-Verification to work while signing in with SSO, post SSO login challenges must be enabled. However, this setting also causes Google to prompt for additional verification if a login appears suspicious, including new or returning users. This challenge prevents users from signing into Google despite successfully authenticating via SSO.

We will be changing the post SSO login challenge setting to be disabled for everyone by default. Users who opt-in to Google 2-step-verification will automatically moved to an Organizational Unit within our Google Workspace that enables Post SSO Login Challenges to enable 2-Step-verification to work.

The Google Workspace service will not be interrupted during this change.

Jan 18, 13:15 AKST
Jan 17, 2023

No incidents reported.