We’ve determined that emailed scans from campus copiers are being delayed because outside email services are limiting mail from the on-campus email servers the copiers send through. The copiers themselves are working normally. Most scans arrive within about 30 minutes, but some have taken hours, and a small number have not arrived at all. Scans sent to both university and outside email addresses are affected.
Copier scan-to-email users in all UAA buildings may be affected.
We’re working to restore copier scan-to-email by moving it to a different email service. Each copier needs a settings change, which we are coordinating with our print vendors.
In the meantime, for anything time-sensitive, please save your scan to a USB drive instead of emailing it. Please don’t change copier settings yourself. If a scan doesn’t arrive, contact the Technical Support Center at https://service.alaska.edu/TDClient/36/Portal/Home/?ID=aedd81fd-49de-426f-b5fc-c6d66183f65b with the copier’s location, the time of the scan, and the recipient’s email address.
Next update at 4:00 PM AKST on Friday, November 13.
Posted Nov 12, 2026 - 15:58 AKST
This incident affects: UAA Hosted Services (UAA Email Servers (on-campus)).