GCS-IT Website Outage

Incident Report for UAA IT Services

Update

There is no change at this time. The UA Dell/GCS-IT Computer Store (https://shop.gcsit.com/store) has been offline since Tuesday, November 3, and orders can’t be placed.

UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.

We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.

Next update at 8:00 AM AKST on Thursday, November 5.
Posted Nov 04, 2026 - 16:00 AKST

Update

There is no change at this time. The UA Dell/GCS-IT Computer Store (https://shop.gcsit.com/store) is still offline, and orders can’t be placed.

UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.

We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.

Next update at 4:00 PM AKST.
Posted Nov 04, 2026 - 11:52 AKST

Update

There is no change at this time. The UA Dell/GCS-IT Computer Store (https://shop.gcsit.com/store) is still offline, and orders can’t be placed.

UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.

We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.

Next update at 12:00 PM AKST.
Posted Nov 04, 2026 - 07:59 AKST

Update

There is no change at this time. The UA Dell/GCS-IT Computer Store (https://shop.gcsit.com/store) is still offline, and orders can’t be placed.

UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.

We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.

Next update tomorrow morning at 8:00 AM AKST.
Posted Nov 03, 2026 - 16:33 AKST

Update

There is no change at this time. The UA Dell/GCS-IT Computer Store (https://shop.gcsit.com/store) is still offline, and orders can’t be placed.

UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.

We’re continuing to work with the vendor to restore the UA Dell/GCS-IT Computer Store.

Next update at 4:30 PM AKST.
Posted Nov 03, 2026 - 15:10 AKST

Identified

The issue has been identified and a fix is being implemented.
Posted Nov 03, 2026 - 13:54 AKST

Monitoring

We’ve determined that a change to Dell’s ordering system has stopped orders from going through on the UA Dell/GCS-IT Computer Store (https://shop.gcsit.com/store). The vendor has taken the store offline while they fix it.

UA faculty and staff who buy computers and equipment through the UA Dell/GCS-IT Computer Store may be affected.

We’re working with the vendor to restore the UA Dell/GCS-IT Computer Store.

Next update at 3:00 PM AKST.
Posted Nov 03, 2026 - 12:38 AKST
This incident affects: Other IT Services.