The SSO/UA Login disruption incident has been resolved. Thank you for your patience during the resolution of this issue.
Posted Feb 19, 2025 - 11:00 AKST
Update
The responsible team is continuing to review the solution and monitor results-- we expect this to take a few days and will update with any relevant news. As of now, UA SSO logins remain operational.
Posted Feb 18, 2025 - 09:45 AKST
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Feb 17, 2025 - 12:00 AKST
Identified
Progress on this incident is being made, and users should be seeing faster connections. We are still working on troubleshooting the issue.
Thank you so much for your time and patience!
Posted Feb 17, 2025 - 11:45 AKST
Update
We are continuing to investigate this issue.
Posted Feb 17, 2025 - 11:15 AKST
Update
Multiple OIT teams are collaboratively investigating this issue.
Thank you for your time as we continue to troubleshoot!
Posted Feb 17, 2025 - 10:15 AKST
Investigating
After the emergency change Friday, we have received reports of intermittent slowness with all SSO logins. We and OIT are aware of the issue and investigating.
Thank you so much for your time and patience as we work to resolve this issue!
Posted Feb 17, 2025 - 08:30 AKST
Monitoring
Corrective action was taken on this incident last night, with some additional changes and reversions made during the emergency maintenance earlier tonight. At this time we believe the problem has been resolved, but we will continue monitoring the situation through the weekend.
Posted Feb 14, 2025 - 17:30 AKST
Investigating
The UA SSO Service was previously experiencing issues preventing people from logging into UA services. We are currently working on this, and services are operational currently. We will continue monitoring this situation. Thank you for your patience during the resolution of this issue.
Posted Feb 13, 2025 - 09:30 AKST
Monitoring
UA authentication is stable, however UA OIT is still working to determine the root cause of this incident and will continue to investigate reports of intermittent authentication errors when logging into UA services.
Posted Feb 13, 2025 - 09:00 AKST
Update
UA authentication remains stable, however we are still working on determining the root cause of this incident and will continue to investigate reports of intermittent authentication errors when logging into UA services.
Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.
We are aware of most UA services requiring SSO currently being unavailable, and are investigating at this time.
Posted Feb 13, 2025 - 07:30 AKST
Investigating
We are aware of UA SSO authentication errors. UA OIT is investigating the issue. This affects logins to UAOnline, UA Blackboard, UA Google Workspace, and others.
Posted Feb 13, 2025 - 06:57 AKST
Update
UA authentication remains stable, however we are still working on determining the root cause of this incident and will continue to investigate reports of intermittent authentication errors when logging into UA services.
Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.
UA authentication remains stable, however we are still working on this incident and will continue to investigate reports of intermittent authentication errors when logging into UA services.
Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.
UA authentication remains stable, however we are still working on this incident and will continue to investigate reports of intermittent authentication errors when logging into UA services.
Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.
UA authentication is stable, however we are still working on this incident and will continue to investigate reports of intermittent authentication errors when logging into UA services.
Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.
Sign-ins for most SSO services are stable at this time, however we are still working on this incident and will continue to investigate reports of intermittent authentication errors when logging into UA services.
Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.
Sign-ins for most SSO services are stable at this time, and we will continue to investigate reports of intermittent authentication errors when logging into UA services.
Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.
Sign-ins for most SSO services are stable, and we will continue to investigate reports of intermittent authentication errors when logging into UA services in the morning. At this time, wiki.alaska.edu has been identified as unavailable as a result of this outage.
Please contact the Nanook Technology Service Desk if you experience any errors signing into UA services.
We have received reports of problems logging into most UA services including UAOnline, Canvas, UAF email, and others. We are investigating at this time.
Posted Feb 06, 2025 - 19:15 AKST
Investigating
We are currently investigating reports of intermittent authentication errors when logging into UA services. At this time, wiki.alaska.edu has been identified as unavailable as a result of this outage.
We are continuing to monitor the stability of the service.
Posted Feb 06, 2025 - 08:15 AKST
Monitoring
A fix has been implemented and we are monitoring the results. Thank you for your patience and have a good night!
Posted Feb 05, 2025 - 18:45 AKST
Investigating
The ELMO.alaska.edu Service is currently experiencing issues. The UA ELMO management team is currently investigating. Thank you for your patience during the resolution of this issue. Please expect an update at 3 hour intervals.