The OIT Enterprise Applications (EAS) team reports that TouchNet has resolved the issue, and confirmed the fix to be stable.
Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
Posted Nov 12, 2026 - 17:00 AKST
Update
Online payments in GeniusSIS are working again, and we consider the GeniusSIS part of this incident resolved. Users can pay for registrations and other charges in GeniusSIS as usual.
OIT is continuing to monitor TouchNet and will post further updates on this incident.
We're sorry for the trouble this caused anyone trying to make a payment in GeniusSIS today.
Posted Nov 12, 2026 - 16:10 AKST
Update
TouchNet has deployed a fix for the outage that stopped online payments in GeniusSIS.
Users should now be able to pay for registrations and other charges in GeniusSIS.
We're monitoring to ensure GeniusSIS payments go through as expected.
Next update at 4:00 PM AKST.
Posted Nov 12, 2026 - 12:25 AKST
Monitoring
The OIT Enterprise Applications (EAS) team reports that TouchNet has identified the issue with ePay and has implemented a fix, which is being monitored for effectiveness and stability.
Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
Posted Nov 12, 2026 - 11:45 AKST
Update
TouchNet has confirmed they are actively working to resolve the identified issue; no new information is available at this time.
Thank you for your patience during this resolution! You can expect updates as new information becomes available, and at 1-hour intervals.
Posted Nov 12, 2026 - 10:15 AKST
Update
Online payments in GeniusSIS are currently unavailable. GeniusSIS processes payments through TouchNet, which is experiencing an outage. Users attempting to pay for registrations or other charges may see errors or be unable to complete a transaction.
All other GeniusSIS functions remain available. We are monitoring TouchNet for restoration and will update this notice as we learn more.
Thank you for your patience.
Posted Nov 12, 2026 - 09:48 AKST
Identified
Users across all three MAUs are currently unable to access the "View or Pay My Bill - Payment Plans" option within the UAOnline Student Profile. Attempting to access this feature currently results in an error page. The issue has been identified as a certificate error with our vendor, TouchNet, and the vendor is actively working to renew the certificate.
We will continue to make updates as new information becomes available, and at 1-hour intervals. Thank you for your time!