Unable to connect to UAA WiFi

Incident Report for UAA IT Services

Monitoring

The issue has been resolved, and Wi‑Fi connectivity has been restored.

We will continue monitoring the service to ensure stability.

Please contact the TSC if you are still experiencing problems connecting to the UAA Wi-Fi: https://service.alaska.edu/TDClient/36/Portal/1726/Contact-Us

Next update when new information becomes available.

Posted Sep 28, 2026 - 10:37 AKDT

Investigating

We are actively investigating reports of users being unable to connect to the Wi‑Fi network at the Anchorage, Mat‑Su, Kenai Peninsula, and Kodiak campuses. Both "UAA WiFi - Anchorage" and "Guest WiFi" are affected.

UAA IT Services is working to identify the root cause and implement a solution.

Next update at 9:40 A.M., or when new information becomes available.

Posted Sep 28, 2026 - 08:40 AKDT

This incident affects: UAA Network and Telephony.