Migrate Non-production Banner Workflow to RHEL 8
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 2025 - 20:00 AKDT
Scheduled - Non-Production Banner Workflow will be migrated to RHEL 8

TEST Banner Workflow will be unavailable during this upgrade window.
May 21, 2025 20:00 - May 22, 2025 00:00 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses ? Operational
90 days ago
99.9 % uptime
Today
UAA Network and Telephony Operational
90 days ago
100.0 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.98 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
100.0 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
100.0 % uptime
Today
Banner 9 Operational
90 days ago
100.0 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Operational
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
99.22 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Updates for OnBase Production May 24, 2025 09:00-12:00 AKDT

OnBase will be unavailable during this maintenance period, while technicians will are restarting all OnBase servers to apply cumulative OS updates and recycling stale OnBase licenses.
Posted on May 21, 2025 - 12:30 AKDT

Migrate Production Banner Workflow to RHEL 8 May 31, 2025 20:00 - Jun 1, 2025 00:00 AKDT

Production Banner Workflow will be migrated to RHEL 8

PROD Banner Workflow will be unavailable during this upgrade window.
Posted on May 07, 2025 - 11:45 AKDT

PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Jun 7, 2025 21:00 - Jun 8, 2025 03:00 AKDT

PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Apr 30, 2025 - 11:30 AKDT

Launch of new Student Service Modules in UAOnline Jul 20, 2025 08:00-17:00 AKDT

We are happy to announce that the following new features set will be launched during this window.

Authorized Viewer
Financial Aid
Faculty Services
Student Accounts

During this configuration update, the page http://www.alaska.edu/uaonline/ will not allow login. New student components will be configured and made available.

The following services that login through UAOnline page will not be directly accessible:

UAOnline
All Degree Works Instances
Faculty Self-Service
Parchment Transcripts
Posted on Apr 30, 2025 - 11:30 AKDT
May 22, 2025
Alaska Communications Emergency Network Maintenance Notification - WO-02990
Completed - The scheduled maintenance has been completed.
May 22, 02:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:45 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 23:30 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
May 21, 22:45 AKDT
Scheduled - One service interruption of approximately 30-45 minutes is anticipated during the maintenance window for anyone attempting to connect to/from PNWGP/Internet2 or Amazon.

Beginning 5/21/2025 at 11:30 PM AKDT and concluding at 2:00 AM AKDT on 5/22/2025, Alaska Communications will be performing network maintenance to upgrade Homer, Southeast Alaska, and Seattle, WA SOAS from 10.8 to 10.10.

An alternate window beginning 5/22/2025 at 11:30 PM AM AKDT and concluding at 2:00 AM AKDT on 5/23/2025 has also been established. In the event that the network maintenance is unable to be completed on the primary maintenance date, the alternate maintenance date will be used to complete the designated work.

This work has been deemed essential and must be completed as scheduled.
May 21, 12:30 AKDT
May 21, 2025
Duo Degraded Performance - Disabled for New Admits
Resolved - The UAS IS team has resolved the issue with the ELMO-to-Duo integration that resulted in disabled Duo accounts, and has confirmed that the fix in-place is stable. Affected users have been retroactively re-enabled. Thank you again for your patience during the resolution of this issue!
May 21, 09:45 AKDT
Monitoring - The UAS IS team has identified the issue and has implemented a fix. Affected accounts have been repaired, and the integration between ELMO and Duo is being monitored for stability. Thank you for your patience during the resolution of this issue. Please expect further updates tomorrow, after stability has been assessed.
May 20, 15:15 AKDT
Update - We have received reports that Duo MFA is currently experiencing issues, specifically giving 'Account Disabled' errors to newly-registered students. The UAS Information Systems team is currently investigating, and we will be making updates at open and close daily, and as new information becomes available. Please see below for our workaround of this issue, and thank you for your patience during its resolution!

To Enroll in Duo with a 'Disabled' Account:
1. Navigate to https://elmo.alaska.edu/
2. Log in using the 'Forgot Password' option. (This bypasses the Duo step; you do NOT need to change your password.)
3. Once logged in, navigate to the 'Security Settings' page, then select 'Test and Configure MFA.'
4. This will begin the Duo enrollment. We recommend selecting Duo Mobile as your method of authentication.

If you have any issues with this process, please contact the appropriate IT service desk for your campus!

UAA IT Service Center - 907-786-4646
UAF NTS Service Desk - 907-450-8300
UAS IT Helpdesk - 907-796-6400
May 20, 12:45 AKDT
Investigating - We have received reports that Duo MFA is currently experiencing issues, specifically throwing 'Account Disabled' errors to new admits. The UAS Information Systems team is currently investigating, and we will be making updates at open and close daily, and as new information becomes available. Please see below for our workaround of this issue, and thank you for your patience during its resolution!

To Enroll in Duo with a 'Disabled' Account:
1. Navigate to https://elmo.alaska.edu/
2. Log in using the 'Forgot Password' option. (This bypasses the Duo step; you do NOT need to change your password.)
3. Once logged in, navigate to the 'Security Settings' page, then select 'Test and Configure MFA.'
4. This will begin the Duo enrollment. We recommend selecting Duo Mobile as your method of authentication.

If you have any issues with this process, please contact the NTS Service desk at 907-450-8300.
May 20, 12:15 AKDT
Alaska Communications Emergency Network Maintenance Notification - Internet2 - Anchorage Portland Circuit
Completed - The scheduled maintenance has been completed.
May 21, 07:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
May 21, 05:15 AKDT
Scheduled - ACS will perform maintenance on the Anchorage to Portland Internet2 circuit. This work is necessary to maintain and manage this critical system. We expect there to be a potential 15 minute disruption as services failover to the back up paths and reconverge to normal paths after the completion of the work.
May 19, 13:30 AKDT
May 20, 2025
NON PROD Q2 Quarterly Oracle PSU Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed on Apr 27, 2025 - 04:00 AKDT.
May 20, 12:45 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 20:00 AKDT
Scheduled - NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-All Degree Works instances
-Banner Job Submission
-Automic Application Manager
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server
Apr 9, 12:00 AKDT
Alaska Communications Emergency Network Maintenance Notification - Internet2 - Fairbanks Seattle Circuit
Completed - The scheduled maintenance has been completed.
May 20, 07:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 06:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 06:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
May 20, 05:15 AKDT
Scheduled - ACS will perform maintenance on the Fairbanks to Seattle Internet2 circuit. This work is necessary to maintain and manage this critical system. We expect there to be a potential 15 minute disruption as services failover to the back up paths and reconverge to normal paths after the completion of the work.
May 19, 13:30 AKDT
May 19, 2025

No incidents reported.

May 18, 2025
Butrovich Data Center FAST
Completed - The scheduled maintenance has been completed, and the Data Center has returned to normal operations.
May 18, 12:45 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 04:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 04:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
May 18, 03:15 AKDT
Scheduled - The Facility Annual Systems Testing (FAST) is annual maintenance activities for the Butrovich Data Center (BDC).
Apr 9, 12:00 AKDT
NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
May 18, 03:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 21:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 21:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
May 17, 20:15 AKDT
Scheduled - NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Apr 30, 11:30 AKDT
May 17, 2025
May 16, 2025
Alaska Communications Network Maintenance Notification - WO-02988
Completed - The scheduled maintenance has been completed.
May 16, 02:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:45 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 23:30 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
May 14, 22:45 AKDT
Scheduled - Alaska Communications will be performing network maintenance to upgrade Central district SOAS from 10.8 to 10.10.
One service interruption of approximately 30-45 minutes is anticipated during the maintenance window.
An alternate window beginning 5/15/2025 at 11:30 PM AKDT and concluding at 2:00 AM AKDT on 5/16/2025 has also been established. In the event that the network maintenance is unable to be completed on the primary maintenance date, the alternate maintenance date will be used to complete the designated work.
May 7, 11:00 AKDT
May 15, 2025
My Desktop VDI Outage
Resolved - The Systems Engineering team has resolved the issue with the UAF "My Desktop" VDI. Thank you again for all of your patience while the team was working on this problem.
May 15, 15:00 AKDT
Update - Our Systems Engineering team is still working to resolve the issue at this time. We appreciate your patience during this outage.
May 15, 12:45 AKDT
Identified - The Systems Engineering team has identified the issue and is working to resolve it. Thank you for your continued patience during the resolution of this issue.
May 15, 09:45 AKDT
Investigating - We have received reports that the UAF 'My Desktop' VDI is currently experiencing issues, other student and faculty VDIs are unaffected. The NTS Systems Engineering team is currently investigating, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
May 15, 08:45 AKDT
May 14, 2025
Non-Production: Java Job submission Upgrade
Completed - The scheduled maintenance has been completed.
May 14, 20:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 18:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
May 14, 17:15 AKDT
Scheduled - Java is being upgraded related to future banner software dependencies. This upgrade is needed to support the next round of Banner upgrades.

Scope: Non-Production (TEST, DEVL, PPRD, TRNG): Java Job submission Upgrade
The following banner components could be unavailable or impacted for short times during this upgrade window.

Banner Job Submission Jobs
Automic Application Manager
May 7, 11:45 AKDT
May 13, 2025

No incidents reported.

May 12, 2025

No incidents reported.

May 11, 2025
Kaltura LMS Embed Player Resizing
Completed - The scheduled maintenance has been completed.
May 11, 07:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 06:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 06:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
May 11, 05:15 AKDT
Scheduled - Kaltura Vn.7 Player embeds used in our LMSs (Blackboard and Canvas) have extra space at the bottom of the embed area, under the player. The size of that blank, extra space varies between each LMS integration, ranging between 30 pixels and 120 pixels, with 60 extra pixels being the norm. The original need for this (30 pixel) space, was to accommodate for the tool bars under the older Vn.2 players; this space is not needed for the Vn.7 player embeds.

This change will reset the size of the embed height, to match the size of the player.
New default player sizing will be reverted to Kaltura recommended sizes:
Large 608x342
Medium 400x225
Small 304x171
May 7, 11:30 AKDT
Zoom Scheduler Feature Release
Completed - The scheduled maintenance has been completed.
May 11, 07:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 06:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 06:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
May 11, 05:15 AKDT
Scheduled - The Zoom Scheduler feature set will be enabled for UA Zoom users.

Zoom Scheduler works the same as Calendly, and other appointment booking services. This feature is already included in our contract, and so will not incur any additional cost, and could save departments money, who are currently paying for a 3rd-party solution.

Zoom Scheduler is straight-forward to setup and use, and allows for multiple appointment types, and for team scheduling.

We will be working on a notification going out to all newsletters that includes a link to Zoom's Getting Started with Scheduler info page.

Feature set would be enabled on the Sunday, following Spring Semester grade close: May 11th
Apr 16, 14:30 AKDT
May 10, 2025

No incidents reported.

May 9, 2025

No incidents reported.

May 8, 2025

No incidents reported.

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