UAA Mailing List - Unable to Send/Recieve
Identified - The issue has been identified and is being implemented. Outgoing mail from the alaska.edu domain is functioning properly. Outside access to the listserv is still being investigated.
Nov 20, 2024 - 09:30 AKST
Investigating - UAA mailing lists are experiencing issues sending and receiving emails. ITS engineers are working with our vendor partners to troubleshoot and resolve the issue.
Nov 19, 2024 - 08:31 AKST
Disruption Authenticating with Salesforce Market Cloud
Identified - The issue has been identified and a fix implemented. Monitoring will continue.
Nov 20, 2024 - 09:27 AKST
Investigating - We’re currently experiencing a login issue.

UAA IT Services is working to identify the root cause and implement a solution.

Users may experience authentication issues.

Next update at 1:00 PM
Nov 19, 2024 - 12:09 AKST
NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 2024 - 20:00 AKST
Scheduled - NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Nov 16, 2024 20:00 - Nov 17, 2024 02:00 AKST
Apple Device Voluntary MDM Migration
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 2024 - 11:15 AKST

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
UAA Network and Telephony Operational
90 days ago
99.43 % uptime
Today
UA WAN Connectivity Operational
90 days ago
99.99 % uptime
Today
UA Learning Management System Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.98 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
100.0 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
100.0 % uptime
Today
Banner 9 Operational
90 days ago
100.0 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Operational
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
99.66 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Degraded Performance
90 days ago
90.63 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance
PROD Banner Upgrades Nov 24, 2024 02:00-10:00 AKST
PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Oct 22, 2024 - 14:49 AKDT
Retiring Old Banner Admin URL Dec 2, 2024 07:00-07:30 AKST
The former Banner Admin 9 URL of https://bannerxe.alaska.edu:9049/ will be removed from service. Those currently using this bookmark or browser autocompletion will no longer be able use this link to connect to Banner. An intermediate page has been put into place to guide people to update their Banner link to the current service URL location. After the completion of this change, the URL will no longer forward to the intermediate page.
Posted on Oct 30, 2024 - 10:45 AKDT
PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related system Dec 7, 2024 20:00 - Dec 8, 2024 02:00 AKST
PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Nov 06, 2024 - 11:15 AKST
PROD Banner Upgrades Dec 25, 2024 21:00 - Dec 26, 2024 11:00 AKST
PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Oct 22, 2024 - 14:49 AKDT
Past Incidents
Nov 20, 2024

Unresolved incidents: Disruption Authenticating with Salesforce Market Cloud, UAA Mailing List - Unable to Send/Recieve.

Nov 19, 2024
GCI Expedited Maintenance Notification in Kotzebue, Nome, Utqiagvik
Completed - The scheduled maintenance has been completed.
Nov 19, 10:29 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 00:00 AKST
Scheduled - Quintillion will repair a fiber optic cable, which will impact connectivity to/from Kotzebue, Nome, and Utqiagvik for up to 6 hour during the event window.
Nov 14, 11:00 AKST
Mailing Listserv Maintenance Update
Completed - The scheduled maintenance has been completed.
Nov 19, 02:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 14:00 AKST
Scheduled - Engineers are finalizing critical system maintenance to the Mailman listserv application started 2024-11-16. Some listserv emails may be impacted but should send as soon as the application returns to full service. We will update as soon as we have complete resolution. We apologize for any inconvenience.
Nov 18, 13:59 AKST
Nov 18, 2024
ELMO Certificate Update
Completed - The scheduled maintenance has been completed.
Nov 18, 16:34 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 05:30 AKST
Scheduled - UAS will be updating the web certificate for elmo.alaska.edu. The certificate is scheduled to expire Nov 16, 2024.
Nov 6, 10:15 AKST
Nov 17, 2024
UAA Network Maintenance in Alaska Airlines Center (AAC)
Completed - The scheduled maintenance has been completed.
Nov 17, 22:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 21:00 AKST
Scheduled - What: UAA IT Services will be performing maintenance on the network in AAC beginning Sunday, November 17 at 9 PM to 10 PM.

Why: To enhance the performance, reliability, and security of our network.

Result: The network for the AAC will be briefly unavailable during part of the maintenance process.

Any Issues: If you experience issues connecting to the network in the AAC after the network maintenance, don't hesitate to get in touch with the Technical Support Center.
Nov 13, 11:16 AKST
Nov 16, 2024
Mailing List Server Update
Completed - The scheduled maintenance has been completed.
Nov 16, 23:59 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 08:00 AKST
Scheduled - What: UAA IT Services will be updating the Mailing List server beginning Saturday, November 16 at 8 AM to 11:59 PM.

Why: Routine server maintenance.

Result: The Mailing List website, and list message transmission will be unavailable during the maintenance period. Messages sent to the lists will be queued for delivery once maintenance is completed.

Any Issues: If you experience issues accessing the Mailing List website, or email delivery errors after the server maintenance, don't hesitate to get in touch with the Technical Support Center.
Nov 13, 10:48 AKST
UAA Prince William Sound Campus (PWS) Network Maintenance
Completed - The scheduled maintenance has been completed.
Nov 16, 15:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 12:00 AKST
Scheduled - What: UAA IT Services will be performing maintenance on the UAA PWS Campus Network beginning Saturday, November 16 at 12:00 PM through 3:00 PM.

Why: To improve network reliability and performance.

Result: This maintenance may cause a brief network outage for 10-15 minutes during the maintenance window.

Any Issues: If you experience issues connecting to the UAA Network after the maintenance is completed, don't hesitate to get in touch with the Technical Support Center.
Nov 13, 11:00 AKST
Nov 15, 2024
Foxit Licensing Issue
Resolved - This incident has been resolved. Users may need to sign into Foxit using the 'SSO' option to re-activate their license; please report any issues with the service, and thank you for your patience as we worked towards this resolution!
Nov 15, 08:30 AKST
Monitoring - We have identified the issue and the UA Foxit PDF Editor licenses should now all be active again. We are continuing to monitor the situation and will post further updates if needed.
Nov 14, 16:45 AKST
Investigating - We are currently investigating reports that Foxit PDF Editor licenses have been revoked.
Nov 14, 15:30 AKST
Nov 14, 2024
FoxIt Pro Licenses Revoked
Resolved - The issue with FoxIt Pro licenses has been resolved.

You may need to log back in.

We’re sorry for any inconvenience this caused.
Nov 14, 16:36 AKST
Identified - UAA IT Services has identified the root cause of the FoxIt Pro license issue.

In the mean time, FoxIt Pro may cease to function. To read PDFs, your browser or Adobe Acrobat Reader are workarounds.

We are have contacted our vendor for assistance, but are unlikely to hear back until tomorrow.

We will update when we have more information from the vendor.
Nov 14, 16:24 AKST
Update - UAA IT Services Engineers are working to identify the root cause and implement a solution.

We have received some reports that some people can still use FoxIt Pro after receiving the license revocation email.

Next update at 4:25 PM
Nov 14, 16:06 AKST
Update - UAA IT Services Engineers are working to identify the root cause and implement a solution.

Users may be unable to use FoxIt Pro.

Next update at 4:05 PM
Nov 14, 15:45 AKST
Investigating - We’re are investigating FoxIt Pro license deactivation notices.

UAA IT Services is working to identify the root cause and implement a solution.

Users may be unable to use FoxIt Pro.

Next update at 3:45 PM
Nov 14, 15:24 AKST
Nov 13, 2024

Unresolved incident: Apple Device Voluntary MDM Migration.

Nov 12, 2024
Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024
UAA Natural Science Building (NSB) Power Shutdown
Completed - The scheduled maintenance has been completed.
Nov 8, 23:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 18:00 AKST
Scheduled - What: Facilities Planning & Construction (FP&C) will be shutting power for NSB Friday, November 08, 2024 from 6:00 pm - 11:00 pm.

Why: To support electrical integration for the LG Cold Climate Heat Pump research space.

Result: IT Infrastructure including network, Wi-Fi and computing resources will be unavailable in the NSB while the power is out.

Any Issues: If you experience issues connecting to the network after the power is restored, don't hesitate to get in touch with the Technical Support Center.
Nov 8, 12:21 AKST
PROD MAPS Server Upgrade
Completed - The scheduled maintenance has been completed.
Nov 8, 09:37 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 02:00 AKST
Scheduled - The PROD MAPS server will have minor upgrades applied. The MAPS server supports both Evisions applications Form Fusion and Intellicheck in context of configuration and editing certain items.
Nov 6, 11:15 AKST
Nov 7, 2024
UAA Natural Science Building (NSB) Power Shutdown
Completed - The scheduled maintenance has been completed.
Nov 7, 21:15 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 19:15 AKST
Scheduled - What: Facilities Planning & Construction (FP&C) will be shutting power for NSB Thursday, November 07, 2024 from 7:15 pm - 9:15 pm.

Why: To support electrical integration for the LG Cold Climate Heat Pump research space.

Result: IT Infrastructure including network, Wi-Fi and computing resources will be unavailable in the NSB while the power is out.

Any Issues: If you experience issues connecting to the network after the power is restored, don't hesitate to get in touch with the Technical Support Center.
Nov 7, 12:29 AKST
UAF Student Printing Outage
Resolved - Pharos/Student printers are fully operational, and we are marking this issue as resolved! Thank you again for your patience and understanding as we worked towards this resolution.
Nov 7, 08:15 AKST
Monitoring - A fix has been implemented; print.alaska.edu is accepting uploads, and Pharos/Student printers are online. The underlying networking issue that caused these outages has been resolved, so we expect this to be a stable solution. We will continue monitoring the reliability of this fix, please report any issues with student printing if they occur. Thank you so much for your patience during this incident!
Nov 6, 16:15 AKST
Identified - Pharos/student printers are partially functional and usable for scanning, but are continuing to have difficulty connecting to our print servers. The responsible team has been made aware of this issue and is troubleshooting now. We are actively communicating with our vendor and expect a full resolution shortly. Thank you so much for your continued patience and diligent reporting during this time!
Nov 6, 09:30 AKST
Monitoring - A fix has been implemented, but functionality continues to be unstable. Student printing should now be operational, but please report any issues if they arise! We are continuing to work with our vendor's representatives for a more permanent solution. Thank you so much for your time and patience!
Nov 6, 08:30 AKST
Identified - The issue has recurred, and Pharos servers will be restarted within the next hour, which should resume service. We are continuing to work towards a more permanent solution, thanks so much for your patience while we do so!
Nov 6, 07:45 AKST
Monitoring - A fix has been implemented, but functionality appears to be unstable. Student printing should now be operational, but please report any continued issues if they arise! We are continuing to work with our vendor's representatives for a more permanent solution. Thank you so much for your time and patience!
Nov 5, 11:15 AKST
Investigating - The issue appears to have recurred, and our technicians are investigating. We appreciate your ongoing patience as we work to restore service!
Nov 4, 09:15 AKST
Monitoring - A fix has been implemented, but we remain uncertain of the root cause. As of now, we are monitoring the reliability of this solution. Please report any issues with student printers. Thanks so much again for your time and patience!
Nov 1, 17:30 AKDT
Update - Our technicians are continuing to work with the vendors to fix the issue. We appreciate your patience as we continue to work towards a resolution!
Nov 1, 11:00 AKDT
Identified - Our technicians have identified a potential cause for this issue, and are communicating with vendors to apply a fix. We appreciate your patience as we continue to work towards a resolution!
Oct 31, 17:00 AKDT
Investigating - We are continuing to troubleshoot the issue.
Oct 31, 16:45 AKDT
Nov 6, 2024
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