Investigating - We’re currently experiencing a disruption with course listings in Continuing Education (Genius).
UAA IT Services is working to identify the root cause and implement a solution.
Course listing and catalog pages are currently showing courses from across the entire system instead of the expected list for the specific campus or program.
No action is needed on your end. Updates will be posted here as available.
Aug 04, 2026 - 11:21 AKDT
UAA IT Services is working to identify the root cause and implement a solution.
Course listing and catalog pages are currently showing courses from across the entire system instead of the expected list for the specific campus or program.
No action is needed on your end. Updates will be posted here as available.
Aug 04, 2026 - 11:21 AKDT
Update - UAF NTS has resolved a recent issue caused by an unexpected change with Duo authentication that impacted managed macOS computer logins across campus.
If you use a university-managed Mac, your login experience is now restored to normal operations. However, the first time you log back into your computer following this fix, you may see one or two additional Duo authentication prompts.
When signing into your managed Mac for the first time today:
1. Enter your usual account credentials at the primary macOS login screen.
2. Complete the Duo prompt(s): You may be prompted to authenticate through Duo an extra time as system permissions refresh and re-sync with your account.
3. Approve the request on your Duo mobile app, hardware token, or via your preferred MFA method as normal.
4. Select Next at the Let’s keep your account secure prompt.
5. Select Next at the Set up a sign-in method prompt.
If you continue to encounter login errors, repeated prompts to sync passwords on login, or any other issues logging into your Mac, please reach out the Technical Support Center.
Aug 03, 2026 - 15:46 AKDT
If you use a university-managed Mac, your login experience is now restored to normal operations. However, the first time you log back into your computer following this fix, you may see one or two additional Duo authentication prompts.
When signing into your managed Mac for the first time today:
1. Enter your usual account credentials at the primary macOS login screen.
2. Complete the Duo prompt(s): You may be prompted to authenticate through Duo an extra time as system permissions refresh and re-sync with your account.
3. Approve the request on your Duo mobile app, hardware token, or via your preferred MFA method as normal.
4. Select Next at the Let’s keep your account secure prompt.
5. Select Next at the Set up a sign-in method prompt.
If you continue to encounter login errors, repeated prompts to sync passwords on login, or any other issues logging into your Mac, please reach out the Technical Support Center.
Aug 03, 2026 - 15:46 AKDT
Monitoring - We have resolved a recent issue caused by an unexpected change with Duo authentication that impacted managed macOS computer logins across campus.
If you use a university-managed Mac, your login experience is now restored to normal operations. However, the first time you log back into your computer following this fix, you may see one or two additional Duo authentication prompts.
When signing into your managed Mac for the first time today:
1. Enter your usual account credentials at the primary macOS login screen.
2. Complete the Duo prompt(s): You may be prompted to authenticate through Duo an extra time as system permissions refresh and re-sync with your account.
3. Approve the request on your Duo mobile app, hardware token, or via your preferred MFA method as normal.
4. Select Next at the Let’s keep your account secure prompt.
5. Select Next at the Set up a sign-in method prompt.
If you continue to encounter login errors, repeated prompts to sync passwords on login, or any other issues logging into your Mac, please reach out to your campus IT Helpdesk.
Aug 03, 2026 - 14:45 AKDT
If you use a university-managed Mac, your login experience is now restored to normal operations. However, the first time you log back into your computer following this fix, you may see one or two additional Duo authentication prompts.
When signing into your managed Mac for the first time today:
1. Enter your usual account credentials at the primary macOS login screen.
2. Complete the Duo prompt(s): You may be prompted to authenticate through Duo an extra time as system permissions refresh and re-sync with your account.
3. Approve the request on your Duo mobile app, hardware token, or via your preferred MFA method as normal.
4. Select Next at the Let’s keep your account secure prompt.
5. Select Next at the Set up a sign-in method prompt.
If you continue to encounter login errors, repeated prompts to sync passwords on login, or any other issues logging into your Mac, please reach out to your campus IT Helpdesk.
Aug 03, 2026 - 14:45 AKDT
Update - NTS TSS team is continuing to investigate the cause of this issues. There are no further updates at this time.
The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 03, 2026 - 11:45 AKDT
The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 1 hour intervals and as new information becomes available.
Aug 03, 2026 - 11:45 AKDT
Update - UAF NTS TSS team is currently investigating the cause of this issue.
The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.
If unable to log into your UAA Mac, then try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact the UAA Technical Support Center for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3 hour intervals and as new information becomes available.
Aug 03, 2026 - 10:30 AKDT
The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.
If unable to log into your UAA Mac, then try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact the UAA Technical Support Center for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3 hour intervals and as new information becomes available.
Aug 03, 2026 - 10:30 AKDT
Update - We are continuing to investigate this issue.
Aug 03, 2026 - 10:28 AKDT
Aug 03, 2026 - 10:28 AKDT
Investigating - NTS TSS team is currently investigating the cause of this issues.
The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3 hour intervals and as new information becomes available.
Aug 03, 2026 - 10:15 AKDT
The Iru prompt to sync your passwords is safe to ignore as best that you are able while we investigate why it is being prompted.
If unable to log into your UA Mac, they try switching to Local login. To switch to local login:
1. Click the profile icon (the person inside a circle) in the upper-right corner of the screen.
2. Select Switch to Local Login.
3. Enter your University login credentials in the username and password fields that appear near the bottom center of the screen.
4. Click Sign In to log in.
If you are still unable to log in, please contact your local IT Help Desk for further assistance.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3 hour intervals and as new information becomes available.
Aug 03, 2026 - 10:15 AKDT
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.
This problem may impact multiple users across the system due to a malfunction in automatic licensing.
We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
This problem may impact multiple users across the system due to a malfunction in automatic licensing.
We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.
Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.
An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.
Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.
An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT
About This Site
Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.
Accounts & Accesses
Under Maintenance
UAA Network and Telephony
Operational
UA WAN Connectivity
Operational
UA Learning Management System
Operational
UA Blackboard Learn Web Application
Operational
UA Blackboard Learn SIS Integration
Operational
Blackboard Collaborate Ultra
Operational
Banner
Operational
Banner Admin Modules
Operational
UAOnline
Operational
Banner 9
Operational
G Suite @ UA
Operational
Google Apps Single Sign On
Operational
Google Apps Gmail
Operational
Google Apps Calendar
Operational
Google Apps Drive
Operational
Google Apps Docs
Operational
Google Apps Sheets
Operational
Google Apps Slides
Operational
Google Apps Sites
Operational
Google Apps Groups
Operational
Google Apps Hangouts
Operational
Google Apps Classroom
Operational
Google Apps Talk
Operational
Google Apps Voice
Operational
Zoom
Operational
Zoom Phone
Operational
Zoom Meetings
Operational
Zoom Chat
Operational
Zoom Meeting Telephony Services
Operational
Zoom Web Portal
Operational
Zoom Cloud Recording
Operational
Zoom Zoom Video Webinars
Operational
Zoom Dashboard & Reporting
Operational
Zoom Download Center
Operational
Zoom REST API
Operational
Endpoint Device Management
Operational
Apple Endpoint Management (Iru)
Operational
Microsoft Endpoint Management
Operational
Software & Applications
Operational
25 Live
Operational
Qualtrics
Operational
eWolf Portfolio (Digication)
Operational
UAA Software Licensing
Operational
SPSS
Operational
Office 365 @ UA
Degraded Performance
Exchange Online
Operational
Microsoft Teams
Operational
Microsoft 365 Suite
Degraded Performance
SharePoint Online
Operational
OneDrive for Business
Operational
Microsoft Forms
Operational
Microsoft Intune
Operational
Planner
Operational
Power BI
Operational
Yammer
Operational
UAA Websites
Operational
UAA Hosted Services
Operational
UAA File Servers
Operational
Virtual Desktops (VDI)
Operational
Virtualized Hosts
Operational
UA Statewide Software Licensing
Operational
keys.alaska.edu
Operational
ArcGIS Licensing
Operational
Other IT Services
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
PROD Banner Upgrades Aug 21, 2026 22:00 - Aug 22, 2026 10:00 AKDT
PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
PROD Banner upgrades to be applied:
Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:
BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Posted on Jul 31, 2026 - 11:15 AKDT
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
PROD Banner upgrades to be applied:
Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:
BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Posted on Jul 31, 2026 - 11:15 AKDT
TEST Banner Upgrades Aug 27, 2026 12:00-14:00 AKDT
TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
TEST Banner upgrades to be applied:
TEST - Financial Aid Regulatory Upgrades (July Releases) Set 1-202613 & Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:
Target release date: 7/16/2026
BA FIN AID 8.57.1
* Target release date: 8/20/2026 *
BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Posted on Jul 15, 2026 - 14:15 AKDT
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
TEST Banner upgrades to be applied:
TEST - Financial Aid Regulatory Upgrades (July Releases) Set 1-202613 & Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:
Target release date: 7/16/2026
BA FIN AID 8.57.1
* Target release date: 8/20/2026 *
BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Posted on Jul 15, 2026 - 14:15 AKDT