Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Microsoft 365 application is not automatically being applied to all new logins.
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.

This problem may impact multiple users across the system due to a malfunction in automatic licensing.

We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Receiving an error in Microsoft Office, "Error license is about to expire."
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.

Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.

An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Under Maintenance
90 days ago
100.0 % uptime
Today
UAA Network and Telephony Operational
90 days ago
98.32 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn SIS Integration Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
99.93 % uptime
Today
Banner Admin Modules Operational
90 days ago
99.83 % uptime
Today
UAOnline Operational
90 days ago
99.95 % uptime
Today
Banner 9 Operational
90 days ago
100.0 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Endpoint Device Management Operational
90 days ago
100.0 % uptime
Today
Apple Endpoint Management (Iru) Operational
90 days ago
100.0 % uptime
Today
Microsoft Endpoint Management Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
Office 365 @ UA Degraded Performance
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Degraded Performance
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
Virtualized Hosts Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
98.06 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

NON PROD Q3 Quarterly Oracle PSU Patching for Banner, Degree Works, UAOnline, and related systems Aug 3, 2026 22:00 - Aug 4, 2026 03:00 AKDT

NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Jul 15, 2026 - 14:15 AKDT

TEST Banner Upgrades Aug 27, 2026 12:00-14:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

TEST - Financial Aid Regulatory Upgrades (July Releases) Set 1-202613 & Financial Aid Regulatory Upgrades (August Releases) Set 1-202614:

Target release date: 7/16/2026
BA FIN AID 8.57.1
* Target release date: 8/20/2026 *
BA FIN AID 9.3.58.1
BA FIN AID 8.57.2
Posted on Jul 15, 2026 - 14:15 AKDT

Jul 29, 2026

Emergency Outage: ACS Carrier Maintenance
Update - The scheduled maintenance has been completed.
Jul 29, 03:15 AKDT
Completed - The scheduled maintenance has been completed.
Jul 29, 03:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 00:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 29, 00:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 28, 23:15 AKDT
Scheduled - ACS reports that Copper Valley will be performing emergency network maintenance. This maintenance will include splicing fibers to the new 144 fiber to replace the damaged 96 fiber between Edgerton and Ernestine. One service interruption of up to 2 hours is anticipated during the maintenance window.

This maintenance has been deemed essential and cannot be rescheduled.

UA Network Engineers believe that the redundant circuits should handle the traffic via an alternate path, but some disruptions and slow downs might be noticed.
Jul 28, 17:00 AKDT

Jul 28, 2026

No incidents reported.

Jul 27, 2026

No incidents reported.

Jul 26, 2026

PROD Banner Upgrades
Update - The scheduled maintenance has been completed.
Jul 26, 10:15 AKDT
Completed - The scheduled maintenance has been completed.
Jul 26, 10:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 21:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 25, 21:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 25, 20:15 AKDT
Update - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Set 1-202611 Financial Aid Regulatory Upgrades (June Releases) and Set 1-202613 Financial Aid Regulatory Upgrades (July Releases):

BA FIN AID 9.3.58
BA FIN AID 8.57
BA FIN AID 8.57.1 ** Target release date: 7/16/2026
Jul 15, 14:15 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Set 1-202611 Financial Aid Regulatory Upgrades (June Releases) and Set 1-202613 Financial Aid Regulatory Upgrades (July Releases):

BA FIN AID 9.3.58
BA FIN AID 8.57
BA FIN AID 8.57.1 ** Target release date: 7/16/2026
Jun 25, 12:00 AKDT

Jul 25, 2026

Jul 24, 2026

Access to vdi.alaska.edu is unavailable
Resolved - UA has resolved the issue with the vdi.alaska.edu and confirmed the fix to be stable.

Please report any continued issues with this service to your campus's IT helpdesk and thank you again for your patience during the resolution of this issue!
Jul 24, 17:15 AKDT
Monitoring - UA has resolved the issue with the vdi.alaska.edu and confirmed the fix to be stable. This will be placed in monitoring until end of business at 5:00 PM.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
Jul 24, 16:15 AKDT
Update - UA has identified the issue with accessing vdi.alaska.edu and is working to resolve it. Any desktop access through vdi.alaska.edu, and possibly the thick client, will not be able use Virtual Machines from that address. Thank you for your patience during the resolution of this issue. Please expect an update at 5:00 PM.
Jul 24, 14:45 AKDT
Update - UA has identified the issue with accessing vdi.alaska.edu and is working to resolve it. Any desktop access through vdi.alaska.edu, and possibly the thick client, will not be able use Virtual Machines from that address. Thank you for your patience during the resolution of this issue. Please expect an update at 1:50 PM and hourly updates after.
Jul 24, 13:00 AKDT
Update - UA has identified the issue with accessing vdi.alaska.edu and is working to resolve it. Any desktop access through vdi.alaska.edu, and possibly the thick client, will not be able use Virtual Machines from that address. Thank you for your patience during the resolution of this issue. Please expect an update at 12:50 AM and hourly updates after.
Jul 24, 12:16 AKDT
Update - UA has identified the issue with accessing vdi.alaska.edu and is working to resolve it. Any desktop access through vdi.alaska.edu, and possibly the thick client, will not be able use Virtual Machines from that address. Thank you for your patience during the resolution of this issue. Please expect an update at 11:50 AM and hourly updates after.
Jul 24, 11:00 AKDT
Identified - Access to vdi.alaska.edu is unavailable, but the cause of the outage has been identified. Any desktop access through vdi.alaska.edu, and possibly the thick client, will not be able to access or use Virtual Machines from that address until the issue has been resolved.
Jul 24, 10:00 AKDT

Jul 23, 2026

No incidents reported.

Jul 22, 2026

No incidents reported.

Jul 21, 2026

Canvas Scheduled Outage
Completed - The scheduled maintenance has been completed.
Jul 21, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 21, 02:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 21, 01:15 AKDT
Scheduled - Canvas Maintenance Window:

When: 2026-07-21 at 11:00 UTC (2 AM AKST).
Estimated Duration: Approximately 30 minutes (though the window may run up to an hour in some cases).


What to expect:
Canvas will be temporarily unavailable during this window. No action is required from users. We continue to restrict all upgrades to off-hour, lowest-usage windows—typically between midnight and 2 a.m. local time—to minimize any disruption to your community.
Jul 15, 14:30 AKDT

Jul 20, 2026

No incidents reported.

Jul 19, 2026

No incidents reported.

Jul 18, 2026

No incidents reported.

Jul 17, 2026

No incidents reported.

Jul 16, 2026

No incidents reported.

Jul 15, 2026

No incidents reported.

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