Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Microsoft 365 application is not automatically being applied to all new logins.
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.

This problem may impact multiple users across the system due to a malfunction in automatic licensing.

We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Receiving an error in Microsoft Office, "Error license is about to expire."
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.

Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.

An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Under Maintenance
90 days ago
100.0 % uptime
Today
UAA Network and Telephony Operational
90 days ago
98.32 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn SIS Integration Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
99.93 % uptime
Today
Banner Admin Modules Operational
90 days ago
99.83 % uptime
Today
UAOnline Operational
90 days ago
99.95 % uptime
Today
Banner 9 Operational
90 days ago
100.0 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Endpoint Device Management Operational
90 days ago
100.0 % uptime
Today
Apple Endpoint Management (Iru) Operational
90 days ago
100.0 % uptime
Today
Microsoft Endpoint Management Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
Office 365 @ UA Degraded Performance
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Degraded Performance
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
Virtualized Hosts Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
97.85 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PROD Banner Upgrades Jul 25, 2026 21:00 - Jul 26, 2026 10:00 AKDT

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Set 1-202611 Financial Aid Regulatory Upgrades (June Releases) and Set 1-202613 Financial Aid Regulatory Upgrades (July Releases):

BA FIN AID 9.3.58
BA FIN AID 8.57
BA FIN AID 8.57.1 ** Target release date: 7/16/2026
Posted on Jun 25, 2026 - 12:00 AKDT
Jul 9, 2026

No incidents reported today.

Jul 8, 2026
UAA Qualtrics Sign-in Failure
Resolved - The issue has been resolved.

Users can now successfully log in to UAA Qualtrics at https://uaa.co1.qualtrics.com/ without encountering further errors.

We apologize for any disruption this login issue may have caused.
Jul 8, 14:17 AKDT
Monitoring - We’ve deployed a fix that resolves the sign-in error.

Users should now be able to successfully log in to UAA Qualtrics again at https://uaa.co1.qualtrics.com/

We’re monitoring to ensure stability and confirm that no further errors occur.

Next update at tomorrow at 2 P.M.
Jul 7, 16:01 AKDT
Update - We are continuing to investigate the issue. We appreciate your patience.

Next update tomorrow at 9 A.M., or when new information becomes available.
Jul 7, 13:33 AKDT
Update - We are continuing to investigate the issue. We appreciate your patience.

Next update at 10 A.M., or when new information becomes available.
Jul 7, 09:00 AKDT
Update - We are continuing to investigate the issue. We appreciate your patience.

Next update tomorrow morning, or when new information becomes available.
Jul 6, 15:41 AKDT
Update - We are continuing to investigate the issue. We appreciate your patience.

Next update at 3:30 P.M. or when new information becomes available.
Jul 6, 14:30 AKDT
Update - We are continuing to investigate the issue. We appreciate your patience.

Next update at 2:15 P.M.
Jul 6, 13:14 AKDT
Update - We are continuing to investigate the issue. We appreciate your patience.

Next update at 12:15 P.M.
Jul 6, 10:15 AKDT
Update - We are continuing to investigate the issue. We appreciate your patience.

Next update at 10:00 A.M.
Jul 6, 08:59 AKDT
Investigating - We’re currently experiencing a sign-in failure when logging into UAA Qualtrics: http://uaa.co1.qualtrics.com/

UAA IT Services is working to identify the root cause and implement a solution.

Users may experience a sign error: "Organization is disabled A report is generated with error tag"

Next update at 8:50 A.M.
Jul 6, 07:50 AKDT
Network Outages at Multiple Buildings
Resolved - Network services have been restored and are now fully operational at all previously affected buildings.

We’re sorry for the inconvenience and disruption this has caused.
Jul 8, 13:37 AKDT
Update - Services have been restored throughout the Alaska Airlines Center (AAC) with the exception of arena floor.

Anyone still experiencing issues in their office or work area should contact the Technical Support Center to report an issue.

Next update at 12 P.M., or when new information becomes available.
Jul 8, 09:56 AKDT
Update - Network restoration at the Alaska Airlines Center (AAC) is nearly complete, and service is expected to be fully restored within an hour.

Next update at 9:10 A.M., or when new information becomes available.
Jul 8, 08:10 AKDT
Update - The estimated restoration time for network service at the Alaska Airlines Center (AAC) has been updated to approximately 5:00 P.M.

Next update at 5:00 P.M., or when new information becomes available.
Jul 7, 14:35 AKDT
Identified - We have identified the root cause of the network issue and implemented a fix for the affected buildings.

Network service has been restored to all impacted locations except the Alaska Airlines Center (AAC).

We are actively working to restore connectivity at the AAC and expect service to be restored within approximately two hours.

Next update at 3:00 P.M., or when new information becomes available.
Jul 7, 13:15 AKDT
Update - We are continuing to investigate this issue.
Jul 7, 11:44 AKDT
Investigating - We’re currently experiencing network outages at multiple buildings, including Health Sciences Building (HSB) and Alaska Airlines Center (AAC).

UAA IT Services is working to identify the root cause and implement a solution.

Users may experience issues connecting to the Wi-Fi, wired network, and campus phones. AAC will be down for a few hours. The main switch died.

Next update at 12:30 P.M., or when new information becomes available.
Jul 7, 10:32 AKDT
Jul 7, 2026
Jul 6, 2026
Zoom License Provisioning Update
Update - The scheduled maintenance has been completed.
Jul 6, 08:00 AKDT
Completed - The scheduled maintenance has been completed.
Jul 6, 07:45 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 6, 07:30 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 6, 06:45 AKDT
Scheduled - This change will update our Zoom user license provisioning for Employee users, to bring our account into compliance with Zoom’s TOS requirements for Enterprise Education Employee licensing. Previously we were under-licensed for Employees, that will be corrected with our updated contract starting July 1, 2026. Going forward all University Employees will have Essentials licensing.
Jun 25, 12:00 AKDT
Jul 5, 2026
PROD June 2026 Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Update - The scheduled maintenance has been completed.
Jul 5, 03:15 AKDT
Completed - The scheduled maintenance has been completed.
Jul 5, 03:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 21:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 4, 21:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 4, 20:15 AKDT
Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Jun 25, 12:15 AKDT
Jul 4, 2026
Jul 3, 2026

No incidents reported.

Jul 2, 2026
Action Required: Manual Update for Toad Data Point Licenses
Completed - The scheduled maintenance has been completed.
Jul 2, 00:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 00:00 AKDT
Jul 1, 2026
TEST Banner Upgrades
Completed - The scheduled maintenance has been completed.
Jul 1, 12:01 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 12:00 AKDT
TEST Banner Upgrades
Update - The scheduled maintenance has been completed.
Jul 1, 12:15 AKDT
Completed - The scheduled maintenance has been completed.
Jul 1, 12:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 05:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 05:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 1, 04:15 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

Set 1-202612 - 2026 Q2 Banner Upgrades:

* Target Release Date: 6/18/2026

Banner Accounts Receivable 8.21
Banner Accounts Receivable 9.3.33.2
Banner Accounts Receivable 9.3.34
BA WWW-EMP 9.34.2
BA WWW-EMP 9.35
Banner Faculty and Advisor Self-Service 9.33
BA FINANCE 8.28
BA FINANCE 9.3.40
BA WWW-FIN 9.17
BA GEN ADMIN COMMON 9.3.42.2
BA GEN ADMIN COMMON 9.3.43
BA GEN AppNav 3.23
BA GEN BUS PROC API 9.3.42.2
BA GEN BUS PROC API 9.3.43
BA GENERAL 8.28
BA GENERAL 9.3.39
BA GENERAL ACCESS MGMT 9.3.34.2
BA GENERAL ACCESS MGMT 9.3.35
BA GENERAL CMN DB 9.42.2
BA GENERAL CMN DB 9.43
BA GENERAL SELF-SERVICE 9.25.2
BA GENERAL SELF-SERVICE 9.26
Banner Extensibility-Page Builder 9.25
Banner General Events Management 9.27
Banner Integration API 9.41.2
Banner Integration API 9.42
BA HR 8.35
BA HR 9.3.39
BA POS CONT 8.33.2
BA POS CONT 8.34
BA POS CONT 9.3.30.1
BA POS CONT 9.3.31
Banner Student 8.39
Banner Student 9.3.41.2
Banner Student 9.3.42
Banner Student API 9.41.2
Banner Student API 9.42
Banner Student eTranscripts API 9.15
Banner Student Registration Self-Service 9.40
Banner Student Self-Service 9.34.1.1
Banner Student Self-Service 9.34.2
Banner Student Self-Service 9.35
Jun 25, 12:15 AKDT
PROD UAOnline outage for Fiscal Year-end activities
Completed - The scheduled maintenance has been completed.
Jul 1, 08:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 15:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 15:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jun 30, 14:15 AKDT
Scheduled - UAOnline will be unavailable from Monday, June 30 at 3:00 pm to Tuesday, July 1 at 8:00 am for year-end processing.

The following banner components will be unavailable during this window.

UAOnline
Jun 25, 12:15 AKDT
Canvas Scheduled Service Outage
Completed - The scheduled maintenance has been completed.
Jul 1, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 02:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jul 1, 01:15 AKDT
Scheduled - From Vendor:

What's happening: We're upgrading our database infrastructure as part of an initiative to modernize our systems and complete large-scale software versioning improvements. This work keeps our technology stack current, high-performing, and aligned with the security and compliance standards our customers rely on.

When: 2026-07-01 at 11:00 UTC (2 AM AKST). The estimated duration is about 30 minutes. In some cases, the window may run up to an hour, and we've planned for that so it won't catch you off guard.

Why outside the normal maintenance window: The scope of this initiative spans nearly our entire hosted environment and needs to be completed on an accelerated schedule ahead of the new semester. We can't fit all of it into the usual 1st and 3rd Thursday windows, so we're restricting every upgrade to off-hour, lowest-usage windows, with work beginning between midnight and 2 a.m. Your maintenance time of day will be honored in all cases.

What to expect: Canvas will be temporarily unavailable during the window described above. No action is required from you or your users.
Jun 25, 12:15 AKDT
Action Required: Manual Update for Toad Data Point Licenses
Update - The scheduled maintenance has been completed.
Jul 2, 00:00 AKDT
Completed - The scheduled maintenance has been completed.
Jul 1, 00:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 00:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 00:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jun 29, 23:15 AKDT
Scheduled - Our current Toad Data Point license expires tomorrow, on 6/30/2026. While our technicians are developing a script to automatically push an updated license to University of Alaska devices, manual entry is required immediately for users who need uninterrupted access.

If your license has expired or you receive an expiration warning, please use the following guide to manually renew your access (requires UA login): https://docs.google.com/document/d/1QUyKY_0lQWcbwaD1PYSKNWxFoqsbzZdIKT22FYxTnJg/edit?usp=sharing
Jun 29, 17:30 AKDT
Jun 30, 2026
Jun 29, 2026

No incidents reported.

Jun 28, 2026
PROD Banner Workflow Upgrade
Update - The scheduled maintenance has been completed.
Jun 28, 04:15 AKDT
Completed - The scheduled maintenance has been completed.
Jun 28, 04:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 00:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 28, 00:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jun 27, 23:15 AKDT
Scheduled - PROD Banner Workflow will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Workflow

PROD Banner Workflow will be upgraded to version 8.8.3.
Jun 25, 12:15 AKDT
Jun 27, 2026
PROD: Turn off Self-Service Banner 8
Update - The scheduled maintenance has been completed.
Jun 27, 21:15 AKDT
Completed - The scheduled maintenance has been completed.
Jun 27, 21:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 19:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 19:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Jun 27, 18:15 AKDT
Scheduled - Banner 8 self service will be turned off by the hosting vendor Ellucian.

The below systems WILL NOT be affected during this outage, ONLY Banner 8 Self-Service for any PROD instances will be affected:

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Jun 4, 15:45 AKDT
Jun 26, 2026

No incidents reported.

Jun 25, 2026

No incidents reported.

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