UAA IT Services Status

PROD Banner Upgrades

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 2025 - 21:00 AKDT

Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Jun 27, 2025 21:00 - Jun 28, 2025 07:00 AKDT

TEST Banner Systems Upgrade - Oracle Driver and Tomcat Upgrade

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 2025 - 10:26 AKDT

Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner and Supported Oracle OJDBC Driver (ojdbc11.jar version 21) and Tomcat version 10
Jun 24, 2025 10:26-12:26 AKDT

NON PROD Banner Data Refresh|Clone From PROD to TEST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 19, 2025 - 04:00 AKDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 19, 2025 04:00-12:00 AKDT

Scheduled - During this event the NON PROD Banner environment will be unavailable for the duration of the maintenance period.

The TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes.
Jun 19, 2025 04:00-12:00 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.

Accounts & Accesses Operational

90 days ago

99.8 % uptime

Today

UAA Network and Telephony Operational

90 days ago

100.0 % uptime

Today

UA WAN Connectivity Operational

90 days ago

100.0 % uptime

Today

UA Learning Management System Operational

90 days ago

99.99 % uptime

Today

UA Blackboard Learn Web Application Operational

90 days ago

99.98 % uptime

Today

UA Blackboard Learn SIS Integration Operational

90 days ago

100.0 % uptime

Today

Blackboard Collaborate Ultra Operational

90 days ago

100.0 % uptime

Today

Banner Operational

90 days ago

99.96 % uptime

Today

Banner Admin Modules Operational

90 days ago

100.0 % uptime

Today

UAOnline Operational

90 days ago

100.0 % uptime

Today

Banner 9 Operational

90 days ago

99.88 % uptime

Today

G Suite @ UA Operational

Google Apps Single Sign On Operational

Google Apps Gmail Operational

Google Apps Calendar Operational

Google Apps Drive Operational

Google Apps Docs Operational

Google Apps Sheets Operational

Google Apps Slides Operational

Google Apps Sites Operational

Google Apps Groups Operational

Google Apps Hangouts Operational

Google Apps Classroom Operational

Google Apps Talk Operational

Google Apps Voice Operational

Zoom Operational

Zoom Phone Operational

Zoom Meetings Operational

Zoom Chat Operational

Zoom Meeting Telephony Services Operational

Zoom Web Portal Operational

Zoom Cloud Recording Operational

Zoom Zoom Video Webinars Operational

Zoom Dashboard & Reporting Operational

Zoom Download Center Operational

Zoom REST API Operational

Office 365 @ UA Operational

90 days ago

100.0 % uptime

Today

Exchange Online Operational

90 days ago

100.0 % uptime

Today

Microsoft Teams Operational

90 days ago

100.0 % uptime

Today

Microsoft 365 Suite Operational

90 days ago

100.0 % uptime

Today

SharePoint Online Operational

90 days ago

100.0 % uptime

Today

OneDrive for Business Operational

90 days ago

100.0 % uptime

Today

Microsoft Forms Operational

90 days ago

100.0 % uptime

Today

Microsoft Intune Operational

90 days ago

100.0 % uptime

Today

Planner Operational

90 days ago

100.0 % uptime

Today

Power BI Operational

90 days ago

100.0 % uptime

Today

Yammer Operational

90 days ago

100.0 % uptime

Today

UAA Websites Operational

90 days ago

100.0 % uptime

Today

Software & Applications Operational

90 days ago

100.0 % uptime

Today

25 Live Operational

90 days ago

100.0 % uptime

Today

Qualtrics Operational

90 days ago

100.0 % uptime

Today

eWolf Portfolio (Digication) Operational

90 days ago

100.0 % uptime

Today

UAA Hosted Services Operational

90 days ago

100.0 % uptime

Today

UAA File Servers Operational

90 days ago

100.0 % uptime

Today

Virtual Desktops (VDI) Operational

90 days ago

100.0 % uptime

Today

UAA Software Licensing Operational

90 days ago

100.0 % uptime

Today

SPSS Operational

90 days ago

100.0 % uptime

Today

UA Statewide Software Licensing Operational

90 days ago

100.0 % uptime

Today

keys.alaska.edu Operational

90 days ago

100.0 % uptime

Today

ArcGIS Licensing Operational

90 days ago

100.0 % uptime

Today

Other IT Services Operational

90 days ago

99.06 % uptime

Today

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Beyond Trust Remote Support Appliance Update Jul `10`, `2025` `20:00`-`21:00` AKDT

The NTS Service Desk will be upgrading the remote desktop appliance we use to assist customers with their devices. This software will be unavailable during the upgrade, however it will be outside of Service Desk operating hours.
Posted on Jul 09, 2025 - 14:15 AKDT

PROD Banner and Supported Oracle OJDBC Driver and Tomcat version 10 Change Jul `12`, `2025` `21:00` - Jul `13`, `2025` `02:00` AKDT

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner and Supported Oracle OJDBC Driver (ojdbc11.jar version 21) and Tomcat version 10
Posted on Jul 09, 2025 - 14:00 AKDT

Updating SSO IdP DNS Record Jul `15`, `2025` `08:00`-`14:00` AKDT

In regard to SSO services:
DNS record will be updated to refer users to new IdP virtual server.
UA System users should see no service interruption.
Posted on Jul 09, 2025 - 14:00 AKDT

TDNext UI Update Jul `18`, `2025` `20:00` - Jul `19`, `2025` `00:00` AKDT

The UAF and UAA self-service IT portal will be unavailable while TeamDynamix technicians update our SaaS instance to the newest user interface.
Posted on Jul 09, 2025 - 14:15 AKDT

Launch of new Student Service Modules in UAOnline Jul `20`, `2025` `08:00`-`17:00` AKDT

Update - We are happy to announce that the following new features set will be launched during this window.

Authorized Viewer
Faculty Services

During this configuration update, the page http://www.alaska.edu/uaonline/ will not allow login. New student components will be configured and made available.

The following services that login through UAOnline page will not be directly accessible:

UAOnline
All Degree Works Instances
Faculty Self-Service
Parchment Transcripts

For more information about the Faculty Services changes see the following:
https://sites.google.com/alaska.edu/bss9-transition/faculty-and-advisor-updates

For overall updates to the UAOnline software project see the following:
https://sites.google.com/alaska.edu/bss9-transition/
Jul 09, 2025 - 14:15 AKDT

Update - We will be undergoing scheduled maintenance during this time.
Jun 27, 2025 - 17:30 AKDT

Scheduled - We are happy to announce that the following new features set will be launched during this window.

Authorized Viewer
Financial Aid
Faculty Services
Student Accounts

During this configuration update, the page http://www.alaska.edu/uaonline/ will not allow login. New student components will be configured and made available.

The following services that login through UAOnline page will not be directly accessible:

UAOnline
All Degree Works Instances
Faculty Self-Service
Parchment Transcripts
Apr 30, 2025 - 11:30 AKDT

Past Incidents

Jul 9, 2025

UAS VPN Outage

Resolved - The changes performed by ACS have been confirmed to resolve the UAS VPN issue, and the service is stable. We are marking this outage as resolved at this time, thank you again for your patience as we worked towards this resolution!
Jul 9, 10:45 AKDT

Monitoring - We have received confirmation from a number of users that the VPN is operational from UAS again; OIT Networking will continue to monitor the stability of the service and verify that the resolution is system-wide. Updates on this outage will be made as new information becomes available and at the end of the business day today (5:00PM).
Jul 9, 09:00 AKDT

Update - ACS successfully completed their maintenance. OIT Networking is waiting for confirmation about the status of the fix and its affect on this outage. We will provide updates as new information is made available and at three-hour intervals. Thank you again for your time!
Jul 9, 08:00 AKDT

Update - ACS is performing maintenance at 11:00pm tonight that is expected to resolve this issue.
Details about the maintenance can be found here: https://status.alaska.edu/incidents/0zm65qtp3b0y

We will update the status of this outage during office opening following the implementation of this fix, at 7:30am tomorrow. Thank you for your time as we continue to work towards a resolution!
Jul 8, 17:15 AKDT

Identified - OIT Networking has reported issues with VPN connections to and from UAS with the following comment:

“Due to currently active wildfires south of Fairbanks which have damaged our circuit providers infrastructure, we’re currently experiencing circuit outages on our in-state connectivity between UAF and UAS, as well as between UAF and UAA. Most traffic has automatically re-routed to redundant network paths, however VPN authentication traffic from UAS is not able to traverse these alternate paths, which is leading to customers of VPN service at UAS not being able to log in to that service. We are currently working with our service providers to provision alternate network paths for the affected circuits to bypass the damaged infrastructure.”

We will report on the status of this outage at three-hour intervals. Thank you for your time and patience as we work towards a resolution!
Jul 8, 14:15 AKDT

Emergency Outage - ACS 40G Circuit Interruption to Bypass Parks Hwy Fire Damage

Completed - The scheduled maintenance has been completed.
Jul 9, 00:15 AKDT

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:15 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 8, 23:00 AKDT

Update - Maintenance will begin as scheduled in 60 minutes.
Jul 8, 22:15 AKDT

Update - We will be undergoing scheduled maintenance during this time.
Jul 8, 17:15 AKDT

Scheduled - At 11pm tonight, ACS will perform work that will impact UA's 40G Internet circuit. This work is to bypass the fire damaged fiber on the Parks Highway and move that traffic to the fiber along the Richardson Highway. It is anticipated that the interruption will be brief but UA network users can expect interruptions of up to 1 minute. There may be multiple interruptions during the window.
Jul 8, 17:00 AKDT

Jul 8, 2025

Jul 7, 2025

No incidents reported.

Jul 6, 2025

PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems

Completed - The scheduled maintenance has been completed.
Jul 6, 03:15 AKDT

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:15 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 5, 21:00 AKDT

Update - Maintenance will begin as scheduled in 60 minutes.
Jul 5, 20:15 AKDT

Scheduled - PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Jun 8, 03:30 AKDT

Jul 5, 2025

Jul 4, 2025

No incidents reported.

Jul 3, 2025

TEST Banner and Supported Oracle OJDBC Driver and Tomcat version 10 Change

Completed - The scheduled maintenance has been completed.
Jul 3, 02:15 AKDT

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 20:15 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 2, 20:00 AKDT

Update - Maintenance will begin as scheduled in 60 minutes.
Jul 2, 19:15 AKDT

Jul 2, 2025

Jul 1, 2025

Kaltura Livestreaming Outage

Resolved - The issue has been resolved. A Kaltura accessibility feature plug-in conflicts with a live stream entry and should only be enabled for regular VOD (video on demand) media entry players.
Jul 1, 13:30 AKDT

Update - Kaltura has indicated that they are investigating this issue and expect a resolution within 24 hours. NTS CLS is continuing to monitor their channels of communication with them, and we will provide updates as they're given and at 3-hour intervals.

Thank you again for your patience and understanding as we work towards a full restoration of service!
Jul 1, 11:45 AKDT

Update - The NTS CLS team reached out to the vendor earlier this morning and is currently awaiting a response. We will continue to report any updates as they come and at 3-hour intervals.

Thank you again for your patience as we continue to work this issue.
Jul 1, 11:15 AKDT

Investigating - We have received reports that the Livestreaming function of Kaltura is currently experiencing issues. The NTS Collaboration and Learning Spaces team is currently investigating; we will be making updates as more information is made available and at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
Jul 1, 08:15 AKDT

PROD UAOnline outage for Fiscal Year-end activities

Completed - The scheduled maintenance has been completed.
Jul 1, 08:15 AKDT

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 15:15 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 30, 15:00 AKDT

Update - Maintenance will begin as scheduled in 60 minutes.
Jun 30, 14:15 AKDT

Scheduled - UAOnline will be unavailable from Monday, June 30 at 3:00 pm to Tuesday, July 1 at 8:00 am for year-end processing.

The following banner components will be unavailable during this window.

UAOnline
Jun 27, 17:45 AKDT

Kodiak MSC Wi-Fi Outage

Resolved - The OIT Networking team has resolved the issue with internet connectivity at the Kodiak Marine Science Center and determined the fix to be stable. Thank you again for your patience while this issue was resolved!
Jul 1, 07:45 AKDT

Monitoring - The Networking team has instituted a fix, and connectivity should now be restored at the Kodiak MSC. We will continue monitoring the situation for stability for a time. Thank you for your patience during the resolution of this issue.
Jun 30, 09:45 AKDT

Investigating - We have been notified of a Wi-Fi outage affecting the Kodiak Marine Science Center, and the OIT Networking Team is currently investigating. Thank you for your patience during the resolution of this issue, and we will try to post updates every hour.
Jun 30, 09:00 AKDT

Banner Printing Outage

Resolved - The OIT Enterprise Applications Services team has resolved the issue with Banner Printing. After working with the vendor, it was determined there was an issue on the vendor's side, who will be reviewing how the error occurred. We appreciate everyone's patience while this issue was being resolved.
Jul 1, 07:30 AKDT

Monitoring - A fix has been implemented, and the Banner Printing outage appears to be resolved. We are actively monitoring the issue, but pending prints are now flowing and being processed. Thank you for your patience during this incident.
Jun 30, 20:45 AKDT

Update - There is no new information available at this time, however Banner print jobs should still be processing with the manual workaround implemented by EAS, and print jobs will continue to be manually pushed throughout the night. This will be the last update posted tonight, and we will begin updating this status page again tomorrow at 7:30am. Thank you for your continued patience during this incident.
Jun 30, 19:15 AKDT

Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS. Print jobs will continue to be manually pushed throughout the night. Thank you again for your patience as we work to resolve this incident.
Jun 30, 18:15 AKDT

Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 16:15 AKDT

Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 15:45 AKDT

Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 15:15 AKDT

Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident.
Jun 30, 14:45 AKDT

Update - The OIT EAS team is continuing to work with the vendor to resolve this issue, and there is no new information available at this time. Banner print jobs should still be processing with the manual workaround implemented by EAS.
Thank you again for your patience as we work to resolve this incident!
Jun 30, 14:15 AKDT

Update - The OIT Enterprise Applications Services team is continuing to work with the vendor to resolve this issue. OIT EAS has implemented a manual workaround and users should start seeing their expected printed documents within the next several minutes, if they're not already there. Thank you for your continued patience.
Jun 30, 13:45 AKDT

Update - The OIT Enterprise Applications Services team is still working with the vendor to resolve this issue. OIT EAS has implemented a manual workaround and users should start seeing their expected printed documents within the next several minutes, if they're not already there. Thank you for your continued patience.
Jun 30, 13:15 AKDT

Update - The OIT Enterprise Applications Services team is still working to resolve this issue. Thank you for your continued patience.
Jun 30, 12:45 AKDT

Identified - The OIT EAS team is aware of a problem stopping all Production Banner Printing from working correctly. EAS believes they have identified the issue, and are working with the vendor to resolve it. Thank you for your patience, we will try to have an update every thirty minutes.
Jun 30, 12:15 AKDT

Jun 30, 2025

Jun 29, 2025

Emergency Whitaker Network Maintenace

Completed - The scheduled maintenance has been completed.
Jun 29, 11:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 09:45 AKDT

Update - Maintenance will begin as scheduled in 60 minutes.
Jun 29, 09:00 AKDT

Scheduled - In order to address some network issues in Whitaker, technicians will be performing hardware maintenance. Users should expect a single drop of service of around 10 minutes while services reboot.
Jun 26, 12:30 AKDT

Jun 28, 2025

PROD SSO Certificate Update for Hosted Banner/UAOnline Environment

Completed - The scheduled maintenance has been completed.
Jun 28, 01:15 AKDT

Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 21:15 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 21:00 AKDT

Update - Maintenance will begin as scheduled in 60 minutes.
Jun 27, 20:15 AKDT

Scheduled - The security certificates for PROD Banner related web applications authenticating through the University's SSO system will have security certificates updated to avoid the pending expiration of the currently used ones. During this update, we are expecting that end users will briefly not be able to login to the service as the corresponding certificate is updated.

Services that will have their certificates updated on the Ellucian Hosted environment include:

Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages.
Jun 11, 11:45 AKDT

Jun 27, 2025

Unresolved incident: PROD Banner Upgrades.

Jun 26, 2025

No incidents reported.

Jun 25, 2025

UAA Virtual Desktop (VDI) Update and Outage

Completed - The scheduled maintenance has been completed.
Jun 25, 21:00 AKDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 25, 20:00 AKDT

Scheduled - What: UAA IT Services will be updating the UAA Virtual Desktop (VDI) service beginning Wednesday, June 25, at 8 PM to 9 PM.

Why: Routine platform maintenance to ensure security, stability, and performance of the VDI environment.

Result: VDI users will experience a brief outage during the maintenance window. Engineers will notify anyone still logged on to save their work and logout in 15 minutes before proceeding with the outage.

Any Issues: If you experience issues logging into VDI desktops after the upgrade, don't hesitate to get in touch with the Technical Support Center.
Jun 25, 14:27 AKDT

About This Site

Related

Scheduled Maintenance

Beyond Trust Remote Support Appliance Update Jul 10, 2025 20:00-21:00 AKDT

PROD Banner and Supported Oracle OJDBC Driver and Tomcat version 10 Change Jul 12, 2025 21:00 - Jul 13, 2025 02:00 AKDT

Updating SSO IdP DNS Record Jul 15, 2025 08:00-14:00 AKDT

TDNext UI Update Jul 18, 2025 20:00 - Jul 19, 2025 00:00 AKDT

Launch of new Student Service Modules in UAOnline Jul 20, 2025 08:00-17:00 AKDT

Past Incidents

Beyond Trust Remote Support Appliance Update Jul `10`, `2025` `20:00`-`21:00` AKDT

PROD Banner and Supported Oracle OJDBC Driver and Tomcat version 10 Change Jul `12`, `2025` `21:00` - Jul `13`, `2025` `02:00` AKDT

Updating SSO IdP DNS Record Jul `15`, `2025` `08:00`-`14:00` AKDT

TDNext UI Update Jul `18`, `2025` `20:00` - Jul `19`, `2025` `00:00` AKDT

Launch of new Student Service Modules in UAOnline Jul `20`, `2025` `08:00`-`17:00` AKDT