Unable to utilize UA Microsoft 365 apps
Investigating - UAA engineers are currently investigating issues with O365 apps. Not all users are impacted, and a workaround is available for any users experiencing issues. More information can be found on UAA's Statuspage.

If you experience any issues with Microsoft 365, please contact the NTS Service Desk: https://www.uaf.edu/nooktech/

UAA Statuspage: https://status.uaa.alaska.edu/incidents/4h2b4x9pcntq
Oct 02, 2023 - 14:45 AKDT
PROD Banner Upgrades (Set 1-202305)
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 09, 2023 - 22:00 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-Banner Job Submission
-Automic Application Manager
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server

PROD Banner upgrades to be applied:
-Banner Financial Aid 9.3.35.0.2
-Admin Common 9.3.31.0.2
-AR 8.10

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
UAA Network and Telephony Operational
90 days ago
89.49 % uptime
Today
UA WAN Connectivity Operational
90 days ago
99.9 % uptime
Today
UA Learning Management System Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn SIS Integration
Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
99.98 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
100.0 % uptime
Today
Banner 9 Operational
90 days ago
99.94 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Degraded Performance
90 days ago
99.99 % uptime
Today
Exchange Online Degraded Performance
90 days ago
100.0 % uptime
Today
Microsoft Teams Degraded Performance
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Degraded Performance
90 days ago
99.99 % uptime
Today
SharePoint Online Degraded Performance
90 days ago
100.0 % uptime
Today
OneDrive for Business Degraded Performance
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Degraded Performance
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Partial Outage
90 days ago
98.4 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Oct 4, 2023

No incidents reported today.

Oct 3, 2023

No incidents reported.

Oct 2, 2023
Unable to utilize UA Microsoft 365 apps
Resolved - This incident has been resolved for the script that applied the licenses, however individuals may still experience issues similar to this and should contact the IT Support Center for resolution.
Oct 2, 14:30 AKDT
Investigating - UAA engineers are currently investigating issues with O365 apps. Not all users are impacted, and a workaround is available for any users experiencing issues. More information can be found on UAA's Statuspage.

If you experience any issues with Microsoft 365, please contact the NTS Service Desk: https://www.uaf.edu/nooktech/

UAA Statuspage: https://status.uaa.alaska.edu/incidents/4h2b4x9pcntq
Sep 28, 11:30 AKDT
Identified - Our team has identified a temporary workaround that can be implemented while our engineers work toward a permanent solution.
Sep 28, 10:59 AKDT
Investigating - We are currently addressing reports of users who are unable to use UA Microsoft 365 suite apps, including but not limited to Teams, Word, PowerPoint, etc. We appreciate your patience as we work diligently to resolve this issue.

Contact the Technical Support Center for assistance 907-786-4646 Note: Response times may be slow.
Sep 28, 09:58 AKDT
Oct 1, 2023

No incidents reported.

Sep 30, 2023
UAA File Server Update
Completed - The scheduled maintenance has been completed.
Sep 30, 21:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 29, 21:00 AKDT
Scheduled - IT Services will be performing operating system upgrades our file servers beginning on Friday, September 29th at 9pm through Saturday, September 30 at 9pm. The work being performed will align University with best security practices and is necessary for our continued operations.

This planned maintenance will mean that our file servers will be intermittently unavailable during the scheduled time period. Outages should be minimal or short in duration.
Sep 29, 10:57 AKDT
Sep 29, 2023
ANC to PDX circuit, Astound Broadband - Scheduled Maintenance Event 9686405
Completed - The scheduled maintenance has been completed.
Sep 29, 06:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 28, 22:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Sep 28, 21:15 AKDT
Scheduled - This maintenance is not expected to impact University network services.

From 10:00 PM PT on 9/28/2023 to 6:00 AM PT on 9/29/2023, an Alaska Communications third party provider will be performing a fiber maintenance in the vicinity of Woodburn, OR.
Sep 15, 11:15 AKDT
Sep 28, 2023
Sep 27, 2023

No incidents reported.

Sep 26, 2023

No incidents reported.

Sep 25, 2023

No incidents reported.

Sep 24, 2023
PROD Banner Upgrades (Set 1-202305 and Set 1-202306)
Completed - The scheduled maintenance has been completed.
Sep 24, 14:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 22:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Sep 23, 21:00 AKDT
Scheduled - UAOnline, Banner PROD, Oracle database, and applications that access that database will be unavailable during this maintenance period.

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-Banner Job Submission
-Automic Application Manager
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server

PROD Banner upgrades to be applied:
-Database upgrade 9.31
-Banner Access Management 9.3.23.0.2
-Accounts Receivable 8.10 (from Set 1-202305), 9.3.24.1.2 (includes 9.3.24.0.3)
-Admin Common 9.3.31.2.2 (includes 9.3.31.0.2 from Set 1-202305 )
-Application Navigator 3.11
-Banner Admin Business Process API 9.3.32.0.2
-Banner Communication Management 9.11
-Employee SSB 8.22, 9.23.1.1
-Ethos API 9.30
-Extensibility 9.13
-Faculty SSB 9.21
-Finance 8.16, 9.3.28.0.2
-Finance SSB - 9.5
-Financial Aid 8.45.2, 9.3.36 (includes 9.3.35.0.2 from Set 1-202305)
-General 8.16.1, 8.16.2, 9.3.27.0.2
-General Event Management SSB 9.15
-General SSB 9.14.1
-HR & Payroll 8.23, 8.23.1, 8.23.1.1, 9.3.27.0.1
-Integration API 9.30
-Position Control 8.23, 8.23.1, 9.3.21.0.1
-Student 8.27.1, 8.27.1.1, 8.27.2, 9.3.30.2
-Student API 9.30.2
-Student Registration SSB 9.28.1
-Student SSB - 9.23.2
-Web General 8.9
-Web Tailor 8.11
Sep 15, 11:15 AKDT
Sep 23, 2023
Bunnell Network Upgrade
Completed - The scheduled maintenance has been completed.
Sep 23, 18:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 09:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Sep 23, 08:15 AKDT
Scheduled - This upgrade will impact all the ethernet ports connected to the network switch being replaced in room 214A. The NTS Service Desk will not be impacted and we'll continue to remain open from 10AM to 6PM.

OIT Network Operations will be replacing the Cisco switches to complete the building network upgrade started earlier this year.
Sep 15, 11:00 AKDT
ns1.uaf.edu ns2.uaf.edu hardware refresh
Completed - The scheduled maintenance has been completed.
Sep 23, 14:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 13:02 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Sep 23, 12:00 AKDT
Scheduled - This maintenance is not expected to impact any OIT or NTS services. The hardware platform for ns1.uaf.edu and ns2.uaf.edu will be upgraded.
Sep 22, 18:30 AKDT
Sep 22, 2023

No incidents reported.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

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