Update - As of 8AM on Tuesday, May 19th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
User Impact: Some services using UA credentials may still fail or show as invalid.
May 19, 2026 - 08:30 AKDT
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
User Impact: Some services using UA credentials may still fail or show as invalid.
May 19, 2026 - 08:30 AKDT
Update - As of 3PM on Monday, May 18th, all impacted systems have been restored and continue to be stable. The next update will be 8AM tomorrow. If you continue to experience service login errors, please contact the NTS Service Desk.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
User Impact: Some services using UA credentials may still fail or show as invalid.
May 18, 2026 - 16:30 AKDT
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
User Impact: Some services using UA credentials may still fail or show as invalid.
May 18, 2026 - 16:30 AKDT
Monitoring - As of 1PM on Monday, May 18th, while we are in monitoring mode, all impacted systems have been restored and continue to be stable. More information will be posted as soon as it's available. The next update will be later today at 2PM.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
User Impact: Some services using UA credentials may still fail or show as invalid.
May 18, 2026 - 13:45 AKDT
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
User Impact: Some services using UA credentials may still fail or show as invalid.
May 18, 2026 - 13:45 AKDT
Update - As of 12PM on Monday, May 18th, the current fixes in place are still holding steady. Our teams are continuing to work with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 1PM.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 2026 - 12:30 AKDT
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 2026 - 12:30 AKDT
Update - As of 11AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be posted as soon as it's available. The next update will be later today at 12PM.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 2026 - 11:15 AKDT
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 2026 - 11:15 AKDT
Update - As of 10AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 11AM.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 2026 - 10:30 AKDT
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 2026 - 10:30 AKDT
Update - As of 9AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after meeting with diagnostic teams from this weekend. The next update will be later this morning at 10AM.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 2026 - 09:15 AKDT
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 2026 - 09:15 AKDT
Update - As of 8AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. More information will be available after the 9AM meeting with diagnostic teams from this weekend. The next update will be later this morning at 9AM.
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 2026 - 08:15 AKDT
At this time, university Wi-Fi, UAF Devices Portal, VPN and VDI services have been restored.
*You may have to clear your cache or use an incognito/private browsing window access the UAF Devices Portal. For help with this, call the NTS Service Desk.
User Impact: Some services using UA AD credentials may still fail or show as invalid.
May 18, 2026 - 08:15 AKDT
Update - As of 7AM on Monday, May 18th, the current fixes in place are holding steady. Our teams are working with Cisco and Microsoft on troubleshooting the authentication issues. The next update will be later this morning at 8AM.
At this time, university Wi-Fi, VPN and VDI services have been restored.
User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
May 18, 2026 - 07:15 AKDT
At this time, university Wi-Fi, VPN and VDI services have been restored.
User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
May 18, 2026 - 07:15 AKDT
Update - As of 11PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. The next update will be tomorrow at 7AM.
At this time, university Wi-Fi, VPN and VDI services have been restored.
User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
May 17, 2026 - 23:15 AKDT
At this time, university Wi-Fi, VPN and VDI services have been restored.
User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
May 17, 2026 - 23:15 AKDT
Identified - As of 5PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available.
At this time, university Wi-Fi, VPN and VDI services have been restored.
User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
Our next scheduled update is 11PM. Thank you for your patience while we find a solution.
May 17, 2026 - 17:30 AKDT
At this time, university Wi-Fi, VPN and VDI services have been restored.
User Impact: The UAF Devices Portal or other services using UA AD credentials may fail or show as invalid.
Our next scheduled update is 11PM. Thank you for your patience while we find a solution.
May 17, 2026 - 17:30 AKDT
Update - As of 1PM on Sunday, May 17th, our teams are still actively troubleshooting the authentication issues. Teams are working with Cisco and Microsoft to investigate the cause. We will post more information as soon as it's available.
User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.
Further updates will be posted here later today. Thank you for your patience while we find a solution.
May 17, 2026 - 17:15 AKDT
User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.
Further updates will be posted here later today. Thank you for your patience while we find a solution.
May 17, 2026 - 17:15 AKDT
Update - The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams will continue remediation efforts tomorrow morning at 8:00 AM.
User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.
Further updates will be posted here tomorrow morning. Thank you for your patience.
May 16, 2026 - 23:15 AKDT
User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.
Further updates will be posted here tomorrow morning. Thank you for your patience.
May 16, 2026 - 23:15 AKDT
Investigating - Update (3:33 PM): The Authentication Issues affecting UAF servers and services is still under investigation. The PAWS, Networking, and Security teams are actively troubleshooting a potential cause.
User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.
Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
May 16, 2026 - 15:45 AKDT
User Impact: The UAF Devices Portal, Wi-Fi, Remote logins via VDI, VPN, or other services using UA AD credentials may fail or show as invalid.
Further updates will be shared as soon as a cause is identified, with continuous reporting through 5:00 PM.
May 16, 2026 - 15:45 AKDT
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.
This problem may impact multiple users across the system due to a malfunction in automatic licensing.
We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
This problem may impact multiple users across the system due to a malfunction in automatic licensing.
We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.
Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.
An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.
Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.
An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT
About This Site
Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.
Accounts & Accesses
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UAA Network and Telephony
Operational
UA WAN Connectivity
Operational
UA Learning Management System
Operational
UA Blackboard Learn Web Application
Operational
UA Blackboard Learn SIS Integration
Operational
Blackboard Collaborate Ultra
Operational
Banner
Operational
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Operational
UAOnline
Operational
Banner 9
Operational
G Suite @ UA
Operational
Google Apps Single Sign On
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Google Apps Gmail
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Google Apps Calendar
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Google Apps Drive
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Google Apps Docs
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Google Apps Sheets
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Google Apps Slides
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Google Apps Sites
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Google Apps Hangouts
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Google Apps Classroom
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Google Apps Talk
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Google Apps Voice
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Zoom
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Zoom Meetings
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Zoom Chat
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Zoom Meeting Telephony Services
Operational
Zoom Web Portal
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Zoom Cloud Recording
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Zoom Zoom Video Webinars
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Zoom Dashboard & Reporting
Operational
Zoom Download Center
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Zoom REST API
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Endpoint Device Management
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Apple Endpoint Management (Iru)
Operational
Microsoft Endpoint Management
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Software & Applications
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25 Live
Operational
Qualtrics
Operational
eWolf Portfolio (Digication)
Operational
UAA Software Licensing
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SPSS
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Office 365 @ UA
Degraded Performance
Exchange Online
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Microsoft Teams
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Microsoft 365 Suite
Degraded Performance
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Microsoft Forms
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Microsoft Intune
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Planner
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UAA Websites
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Virtual Desktops (VDI)
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UA Statewide Software Licensing
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keys.alaska.edu
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ArcGIS Licensing
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Other IT Services
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
NON PROD SSO Certificate Update for Hosted Banner/UAOnline Environment May 19, 2026 20:00 - May 20, 2026 02:00 AKDT
The security certificates for NON PROD Banner related web applications authenticating through the University's SSO system will have security certificates updated to avoid the pending expiration of the currently used ones. During this update, we are expecting that end users will not be able to login to the service until the the service has the new certificate configured.
Services that will have their certificates updated on the Ellucian Hosted environment include:
Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages.
Posted on May 13, 2026 - 11:45 AKDT
Services that will have their certificates updated on the Ellucian Hosted environment include:
Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages.
Posted on May 13, 2026 - 11:45 AKDT
Disallow Voice Phone Call-Back for Duo MFA Authentication at UA May 20, 2026 08:00-09:00 AKDT
Voice call-back will no longer be an allowed method for MFA with Duo for any UA service.
Posted on May 13, 2026 - 11:15 AKDT
Posted on May 13, 2026 - 11:15 AKDT
Test Banner Upgrades May 21, 2026 00:30-02:30 AKDT
TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
TEST Banner upgrades to be applied:
Set 1-202609 - Financial Aid Regulatory Upgrades (May Releases):
BA FIN AID 8.56.2
BA FIN AID 9.3.57.2
Posted on May 13, 2026 - 11:30 AKDT
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
TEST Banner upgrades to be applied:
Set 1-202609 - Financial Aid Regulatory Upgrades (May Releases):
BA FIN AID 8.56.2
BA FIN AID 9.3.57.2
Posted on May 13, 2026 - 11:30 AKDT
Murie Building Network Upgrade May 29, 2026 08:00-17:00 AKDT
On May 29th, OIT Network Operations will be upgrading network hardware in the Murie building.
The change will impact both the wired and the wireless network for the duration of the outage. We will have one building-wide network outage when we replace the basement core L3 switch, and two other outages, isolated to the 2nd and 3rd floors, when we are ready to replace our network devices in the communication closets on those floors.
This change has been coordinated with the building coordinator and stakeholders, who have confirmed that no classes/activities are scheduled that day.
Posted on May 13, 2026 - 11:15 AKDT
The change will impact both the wired and the wireless network for the duration of the outage. We will have one building-wide network outage when we replace the basement core L3 switch, and two other outages, isolated to the 2nd and 3rd floors, when we are ready to replace our network devices in the communication closets on those floors.
This change has been coordinated with the building coordinator and stakeholders, who have confirmed that no classes/activities are scheduled that day.
Posted on May 13, 2026 - 11:15 AKDT
PROD Banner Upgrades May 30, 2026 03:00-10:00 AKDT
PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
PROD Banner upgrades to be applied:
Set 1-202609 - Financial Aid Regulatory Upgrades (May Releases):
BA FIN AID 8.56.2
BA FIN AID 9.3.57.2
Posted on May 13, 2026 - 11:45 AKDT
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
PROD Banner upgrades to be applied:
Set 1-202609 - Financial Aid Regulatory Upgrades (May Releases):
BA FIN AID 8.56.2
BA FIN AID 9.3.57.2
Posted on May 13, 2026 - 11:45 AKDT
PROD SSO Certificate Update for Hosted Banner/UAOnline Environment May 30, 2026 19:00 - May 31, 2026 02:00 AKDT
The security certificates for PROD Banner related web applications authenticating through the University's SSO system will have security certificates updated to avoid the pending expiration of the currently used ones. During this update, we are expecting that end users will briefly not be able to login to the service as the corresponding certificate is updated.
Services that will have their certificates updated on the Ellucian Hosted environment include:
Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages
Posted on May 13, 2026 - 11:45 AKDT
Services that will have their certificates updated on the Ellucian Hosted environment include:
Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages
Posted on May 13, 2026 - 11:45 AKDT