All Systems Operational

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses ? Operational
90 days ago
99.55 % uptime
Today
UAA Network and Telephony Operational
90 days ago
100.0 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
100.0 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
100.0 % uptime
Today
Banner 9 Operational
90 days ago
100.0 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Operational
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
97.69 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Beyond Trust Remote Support Updates for NTS Service Desk Apr 7, 2025 20:00-22:00 AKDT

The Nanook Technology Services - Service Desk will be upgrading the remote desktop appliance we use to assist customers with their devices. While Beyond Trust Remote Support will be unavailable during the upgrade, it will be outside of Service Desk operating hours.
Posted on Mar 28, 2025 - 15:45 AKDT
Apr 6, 2025

No incidents reported today.

Apr 5, 2025
RPTP - Maintenance
Completed - The scheduled maintenance has been completed.
Apr 5, 05:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 04:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 04:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Apr 5, 03:15 AKDT
Scheduled - We need to implement two changes in RPTP that require a database restart. These updates are intended to enhance performance and ensure compatibility with the new NetApp configuration.
Apr 4, 17:30 AKDT
Signer's Hall Network Upgrade
Completed - The scheduled maintenance has been completed.
Apr 5, 00:15 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 19:45 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 19:30 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Apr 4, 18:45 AKDT
Scheduled - We plan to upgrade the network switches for the Signer's Hall building.
The work will include wireless and wired network outages for the duration of our scheduled time.
Apr 4, 17:30 AKDT
Apr 4, 2025
me.UAA Update
Completed - The scheduled maintenance has been completed.
Apr 4, 07:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 06:15 AKDT
Scheduled - What: UAA IT Services will be updating me.UAA beginning Friday, April 4 at 6:15 AM to 7:30 AM.

Why: The ELMO software update for me.UAA adds an option to opt into Verified Push for Duo MFA.

Result: Starting at 6:15 AM, me.UAA will be offline for account lookups and password changes. Once the update is complete, me.UAA will be available again.

While me.UAA is unavailable, you can use UAS ELMO as a workaround.

Any Issues: If you experience issues looking up your account, or changing your password after me.UAA is updated, don't hesitate to get in touch with the Technical Support Center.
Apr 2, 10:42 AKDT
Apr 3, 2025

No incidents reported.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
UAOnline Partial Outage
Resolved - The UAS Information Systems and OIT Platforms, Applications, and Web Services teams have resolved the issue with UAOnline and other UA Authenticator services. Thank you for your patience during the resolution of this issue.
Mar 31, 17:15 AKDT
Monitoring - The UAS Information Systems and OIT Platforms, Applications, and Web Services teams have identified the issue and implemented a fix. UAOnline and other UA Authenticator services are being monitored for stability. Thank you for your patience during the resolution of this issue. Please expect an update at 5:00pm today.
Mar 31, 14:45 AKDT
Update - The UAS Information Systems and OIT Platforms, Applications, and Web Services teams are continuing their work to put a fix in place. Thank you for your patience during the resolution of this issue. You can expect regular updates at 3-hour intervals.
Mar 31, 11:30 AKDT
Identified - The OIT Identity and Access Management and UAS Information Systems teams have identified the issue and are working to resolve it. Thank you for your patience during the resolution of this issue. You can expect updates as progress is made, and regularly at 3-hour intervals.
Mar 31, 09:00 AKDT
Investigating - We have received reports that UAOnline is currently experiencing issues, and some users may be erroneously receiving a "bad username/password, account unavailable" error when attempting to log in. The OIT Identity and Access Management team is currently investigating, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
Mar 31, 08:15 AKDT
Alertus Server Upgrade/Reconfiguration
Completed - The scheduled maintenance has been completed.
Mar 31, 08:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 31, 06:45 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 31, 06:00 AKDT
Scheduled - The Alertus server will be reconfigured to better handle the current processing load. During the activity the Alertus wall beacons, desktop clients, and panic buttons will appear offline a few times.
Jan 29, 11:15 AKST
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025
25Live Invalid Login Error
Resolved - CollegeNET has fully restored our logins to 25Live. They recommend clearing your browser cache before logging in. To do this, please refer to the links below according to your browser:

Chrome: https://support.google.com/accounts/answer/32050
Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Edge: https://www.microsoft.com/en-us/edge/learning-center/how-to-manage-and-clear-your-cache-and-cookies
Safari: https://support.apple.com/en-us/105082
Mar 26, 07:40 AKDT
Investigating - People have reported being unable to log in to the Scheduling and Space Management Application, also known as 25Live. Users that are already logged in when this started can use the application without issue and it is recommended they not log out until this is resolved.
Mar 25, 15:55 AKDT
Mar 25, 2025
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

← Incident History Powered by Atlassian Statuspage