Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Microsoft 365 application is not automatically being applied to all new logins.
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.

This problem may impact multiple users across the system due to a malfunction in automatic licensing.

We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Receiving an error in Microsoft Office, "Error license is about to expire."
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.

Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.

An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
90 days ago
99.99 % uptime
Today
UAA Network and Telephony Operational
90 days ago
99.96 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
99.96 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.88 % uptime
Today
UA Blackboard Learn SIS Integration Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
99.9 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
99.81 % uptime
Today
Banner 9 Operational
90 days ago
99.9 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Endpoint Device Management Operational
90 days ago
100.0 % uptime
Today
Apple Endpoint Management (Iru) Operational
90 days ago
100.0 % uptime
Today
Microsoft Endpoint Management Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
Office 365 @ UA Degraded Performance
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Degraded Performance
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
Virtualized Hosts Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Under Maintenance
90 days ago
99.22 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PROD Banner Upgrades Apr 25, 2026 22:00 - Apr 26, 2026 10:00 AKDT

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

Set 1-202605 - Financial Aid Regulatory Upgrades (April Releases):

BA FIN AID 8.56.1
BA FIN AID 9.3.57.1
Posted on Apr 01, 2026 - 12:30 AKDT

Kaltura LTI for LMS PROD (Blackboard and Canvas) - enable Reach service and Media Stitching tool May 7, 2026 07:30-08:00 AKDT

This change will enable the following tools in Kaltura Application Framework (KAF) LTI for LMS PROD instances (KPC and UAA Blackboard, UAF Canvas).

Kaltura REACH - provides “machine caption and enrich services” on media

Media Stitching - allows multiple media entries (up to five) to be combined into one.

These tools are currently only available to users through Kaltura MediaSpace portals. This will help give parity of tools between Kaltura Media Space, and Kaltura LTI for LMS.

Note: Changes are made in the LMS instance KAF settings, no changes will be made in Blackboard or Canvas
Posted on Mar 20, 2026 - 17:00 AKDT

Active Directory - Change LAN Manager Authentication Level for AD UA May 7, 2026 14:00-15:00 AKDT

Improve security by disabling less secure challenge/response LAN Manager protocol on Active Directory workstations and member servers.
Posted on Apr 08, 2026 - 11:00 AKDT

Butrovich Data Center FAST May 17, 2026 04:00-19:00 AKDT

The Facility Annual Systems Testing (FAST) is annual maintenance activities for the Butrovich Data Center (BDC).
Posted on Mar 12, 2026 - 12:45 AKDT
Apr 22, 2026

No incidents reported today.

Apr 21, 2026

No incidents reported.

Apr 20, 2026
UAA Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 20, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 19, 23:00 AKDT
Scheduled - What: UAA IT Services will be performing maintenance on the UAA Core Network beginning Sunday, April 19 at 11:00 PM through Monday, April 20 at 2:00 AM.

Why: To improve network reliability and performance.

Result: A brief (less than 1 min) internet outage is expected during the maintenance period for the entire UAA network, including community campuses.

Any Issues: If you experience issues connecting to the UAA Network after the maintenance is completed, don't hesitate to get in touch with the Technical Support Center.
Apr 15, 09:26 AKDT
Apr 19, 2026
Apr 18, 2026

No incidents reported.

Apr 17, 2026

No incidents reported.

Apr 16, 2026
TEST Banner Upgrades
Update - The scheduled maintenance has been completed.
Apr 16, 12:15 AKDT
Completed - The scheduled maintenance has been completed.
Apr 16, 12:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 10:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 16, 10:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Apr 16, 09:00 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

Set 1-202605 - Financial Aid Regulatory Upgrades (April Releases):

BA FIN AID 8.56.1
BA FIN AID 9.3.57.1
Apr 6, 14:15 AKDT
Disruption with publishing webpages from CMS; published pages will show up blank
Resolved - This incident has been resolved.
Apr 16, 10:50 AKDT
Monitoring - We’ve deployed a fix allowing updates in CMS to be published to UAA websites.

Any customers that published updates that resulted in a blank page will need to re-publish their updates.

We’re monitoring to ensure the issue is resolved.

Next update at 2 PM.
Apr 7, 12:21 AKDT
Investigating - We’re currently experiencing a disruption with CMS publishing updates to webpages. Published pages will case the page to show up blank; the page in CMS will appear correctly.

UAA IT Services is working to identify the root cause and implement a solution.

UAA IT Services urges customers to refrain from publishing changes from CMS to their webpages at this time.

Next update at 1 PM.
Apr 7, 11:06 AKDT
Apr 15, 2026

No incidents reported.

Apr 14, 2026

No incidents reported.

Apr 13, 2026

No incidents reported.

Apr 12, 2026
Zoom Standard Changes - April 2026
Completed - The scheduled maintenance has been completed.
Apr 12, 06:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 06:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Apr 12, 05:15 AKDT
Scheduled - The following changes will be made:
1. Disabling the following features:
a. Allow users to sign in with passkey
b. Enable My notes
c. Enable email notifications for My notes
d. Allow panelists and attendees to transcribe webinars with My notes
e. Allow participants to transcribe meetings with My notes
2. Disabling the following features for testing under the Subaccount/Test Instance:
a. Meeting Coach with AI Companion
b. AI Companion notices - Phone users
Apr 8, 11:00 AKDT
Apr 11, 2026

No incidents reported.

Apr 10, 2026
Banner PROD Slowness
Resolved - The affected components of Banner are still operational, and we are considering the fix to be stable and this outage resolved.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
Apr 10, 14:15 AKDT
Investigating - The affected components of Banner and UAOnline appear to be stable. We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 12:52PM today, and you can expect a final update at that time if there is no new information until then.

Thank you again for your patience during the resolution of this issue!
Apr 10, 08:15 AKDT
Update - A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
Apr 9, 17:00 AKDT
Monitoring - A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.
Apr 9, 13:00 AKDT
Update - OIT EAS reports that Ellucian is going to perform a rolling restart of the affected components, so we expect to see services regain functionality one-at-a-time. We'll report on the status of each as new information becomes available, and at our 1-hour intervals!

Thank you again for your time and understanding.
Apr 9, 12:30 AKDT
Identified - We have received reports that the Banner Production instance (including UAOnline) is currently experiencing issues. The OIT Enterprise Applications Services team is aware and has contacted the vendor. We will be making updates at 1-hour intervals as they work towards a fix.

Thank you for your patience during the resolution of this issue!
Apr 9, 11:00 AKDT
Apr 9, 2026
Active Directory - Change LAN Manager authentication level for AD Apps
Completed - The scheduled maintenance has been completed.
Apr 9, 15:01 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 15:00 AKDT
Active Directory - Change LAN Manager authentication level for AD Apps
Completed - The scheduled maintenance has been completed.
Apr 9, 15:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 14:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Apr 9, 13:15 AKDT
Scheduled - No disruption is expected during this change.

Improve security by disabling less secure challenge/response LAN Manager protocol on Active Directory workstations and member servers.
Apr 8, 11:00 AKDT
UAOnline (Banner Self-Service) Outage
Resolved - This issue with UAOnline was identified and the fix is stable.
Apr 9, 13:00 AKDT
Identified - UAOnline is experiencing slowness and timeouts as a result of a different incident, and details can be found here as we continue to follow that resolution: https://status.alaska.edu/incidents/2141hpy4lvlm
Apr 9, 11:15 AKDT
Update - The affected components of UAOnline appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 1:30PM today, and you can expect a final update at that time if there is no new information until then.

Thank you again for your patience during the resolution of this issue!
Apr 9, 08:30 AKDT
Update - The affected components of UAOnline appear to remain operational! We will continue monitoring the stability of the fix until the 24-hour mark, at approximately 11:23AM today, and you can expect a final update at that time if there is no new information until then.

Thank you again for your patience during the resolution of this issue!
Apr 9, 08:15 AKDT
Update - A fix has been implemented and users are reporting access. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.
Apr 8, 17:15 AKDT
Monitoring - A fix has been implemented and users are reporting access. We will continue to monitor the service and update the status page at 5PM.
Apr 8, 13:45 AKDT
Identified - Ellucian reports that they have marked our incident as high-priority, located the cause, and are currently working on a fix. Further updates will continue at 1-hour intervals and as new information becomes available.

Thank you for your time!
Apr 8, 12:30 AKDT
Update - Some users are reporting that functionality has returned, but are still experiencing slowness. We're waiting for further updates from the vendor, Ellucian, and will continue to make updates as new information becomes available and at 1-hour intervals.

Thank you for your time.
Apr 8, 12:00 AKDT
Investigating - We have received reports that multiple Banner Self-Service services (including UAOnline) are currently unavailable. The OIT Enterprise Applications Services team has reached out to the vendor and is currently investigating, and we will be making updates at 1-hour intervals. Please contact your campus IT helpdesk if you notice other Banner components are affected.

Thank you for your patience during the resolution of this issue!
Apr 8, 11:30 AKDT
UAA network maintenance for the Automotive/Diesel Technology (ADT) building
Completed - The scheduled maintenance has been completed.
Apr 9, 09:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 07:00 AKDT
Scheduled - What: UAA IT Services will be performing maintenance on network equipment in the Automotive/Diesel Technology (ADT) building beginning Thursday, April 9 at 7 AM to 9 AM.

Why: To enhance the performance, reliability, efficiency, and security of our network.

Result: Brief network outage for all network attached devices in ADT building.

Any Issues: If you experience issues with the network after the maintenance window, don't hesitate to get in touch with the Technical Support Center.
Apr 8, 16:03 AKDT
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Apr 9, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 8, 23:32 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Apr 8, 22:15 AKDT
Scheduled - Network Engineers will be working with GCI to turn up a new internet peering in Juneau. This peering will provide redundancy and resiliency for the entire UA system. There is no expected outage associated with this work, however, the possibility for interruptions do exist while the service is fined-tuned. This is a continuation of work executed during the previous two weeks.
Apr 8, 11:00 AKDT
Apr 8, 2026
UAOnline Finance Outage
Resolved - The issue with Finance SSB, and its associated UAOnline tab, was identified. A fix was implemented and the solution is still working after being monitored all night. Marking this as resolved.
Apr 8, 08:15 AKDT
Update - Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again. There have been no new developments, monitoring will continue until tomorrow morning at 8:00AM.

Thank you again for your time while we followed the resolution of this issue.
Apr 7, 17:00 AKDT
Monitoring - Ellucian has restarted the affected services; Finance SSB and its associated UAOnline tab appear to be functional again! We will monitor the stability of this fix and make another update at the end of the business day (5:00PM) today.

Thank you again for your time while we followed the resolution of this issue!
Apr 7, 12:00 AKDT
Investigating - We have received reports that Finance Self-Service Banner (the UAOnline 'Finance' tab) is currently experiencing issues. The OIT Enterprise Applications Services team has sent a high-priority ticket to the vendor, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
Apr 7, 11:00 AKDT
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