Monitoring - SSO services appear to be remaining stable. OIT technicians will continue to monitor the stability of the services, and you can expect another update at the end of the business day (5:00PM) today, or as new information becomes available.
Thank you for your time and patience!
Feb 26, 2026 - 09:00 AKST
Thank you for your time and patience!
Feb 26, 2026 - 09:00 AKST
Update - UA OIT is continuing to monitor the stability of the IdP for SSO logins.
Thank you for your continued patience as we work towards a full resolution; we will continue to make updates at 3-hour intervals.
Feb 26, 2026 - 08:30 AKST
Thank you for your continued patience as we work towards a full resolution; we will continue to make updates at 3-hour intervals.
Feb 26, 2026 - 08:30 AKST
Update - UA OIT is continuing to monitor the stability of the IdP for SSO logins.
Thank you for your continued patience as we work towards a full resolution; our next update will be at the beginning of the business day (8:00AM) tomorrow.
Feb 25, 2026 - 17:15 AKST
Thank you for your continued patience as we work towards a full resolution; our next update will be at the beginning of the business day (8:00AM) tomorrow.
Feb 25, 2026 - 17:15 AKST
Update - UA OIT is continuing to monitor the stability of the IdP for SSO logins.
Thank you for your continued patience as we work towards a full resolution! We will continue to make updates at 3-hour intervals.
Feb 25, 2026 - 14:30 AKST
Thank you for your continued patience as we work towards a full resolution! We will continue to make updates at 3-hour intervals.
Feb 25, 2026 - 14:30 AKST
Update - We are continuing to monitor the stability of the IdP for SSO logins, and expect investigation to continue later today if issues reoccur.
Thank you for your continued patience as we work towards a full resolution! We will continue to make updates at 3-hour intervals.
Feb 25, 2026 - 08:30 AKST
Thank you for your continued patience as we work towards a full resolution! We will continue to make updates at 3-hour intervals.
Feb 25, 2026 - 08:30 AKST
Update - We are continuing to monitor the stability of the IdP for SSO logins, and expect further investigation to continue tomorrow if issues reoccur.
Thank you for your continued patience as we work towards a full resolution; our next update will be at the beginning of the business day (8:00AM) tomorrow.
Feb 24, 2026 - 19:45 AKST
Thank you for your continued patience as we work towards a full resolution; our next update will be at the beginning of the business day (8:00AM) tomorrow.
Feb 24, 2026 - 19:45 AKST
Update - OIT IAM reports that in a similar pattern to yesterday, connectivity to the IdP for SSO logins appears to be stable again. They are continuing to investigate the cause of this intermittence alongside the Networking and PAWS teams.
Thank you for your continued patience as we work towards a full resolution; our next update will be at the end of the business day today (5:00PM), followed by regular updates continuing tomorrow morning.
Feb 24, 2026 - 16:15 AKST
Thank you for your continued patience as we work towards a full resolution; our next update will be at the end of the business day today (5:00PM), followed by regular updates continuing tomorrow morning.
Feb 24, 2026 - 16:15 AKST
Update - OIT PAWS, IAM, and Networking are continuing to investigate reports about slowness and intermittent connectivity to the IdP for SSO logins.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3-hour intervals and as new information becomes available.
Feb 24, 2026 - 13:00 AKST
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3-hour intervals and as new information becomes available.
Feb 24, 2026 - 13:00 AKST
Investigating - We are beginning to receive reports that slowness and intermittent connectivity to the IdP for SSO logins is recurring. OIT PAWS, IAM, and Networking have been alerted to continue investigation.
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3-hour intervals and as new information becomes available.
Feb 24, 2026 - 10:00 AKST
Thank you for your continued patience as we work towards a full resolution; we will make further updates at 3-hour intervals and as new information becomes available.
Feb 24, 2026 - 10:00 AKST
Update - SSO services appear to remain stable. OIT technicians will continue to monitor the stability of the services until 10:00AM today, at which time you can expect another update.
Thank you again for your patience during the resolution of this issue!
Feb 24, 2026 - 08:30 AKST
Thank you again for your patience during the resolution of this issue!
Feb 24, 2026 - 08:30 AKST
Monitoring - UA SSO services are currently up and fully operational. OIT technicians will continue to monitor the service for stability tonight. Our next update is expected tomorrow morning at 8AM.
If you continue to experience any issues logging into UA services, please contact your local campus helpdesk.
Feb 23, 2026 - 14:15 AKST
If you continue to experience any issues logging into UA services, please contact your local campus helpdesk.
Feb 23, 2026 - 14:15 AKST
Investigating - We have received reports that UA SSO logins are currently experiencing slowness resulting 'Connection Reset' errors. The OIT PAWS team is currently investigating with OIT Networking and IAM, and we will be making updates at 3-hour intervals.
Repeated attempts to log in do have a chance of working-- this is the only known workaround at this time.
Thank you for your patience during the resolution of this issue!
Feb 23, 2026 - 12:45 AKST
Repeated attempts to log in do have a chance of working-- this is the only known workaround at this time.
Thank you for your patience during the resolution of this issue!
Feb 23, 2026 - 12:45 AKST
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.
This problem may impact multiple users across the system due to a malfunction in automatic licensing.
We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
This problem may impact multiple users across the system due to a malfunction in automatic licensing.
We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.
Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.
An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.
Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.
An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT
About This Site
Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.
Accounts & Accesses
Operational
UAA Network and Telephony
Operational
UA WAN Connectivity
Operational
UA Learning Management System
Operational
UA Blackboard Learn Web Application
Operational
UA Blackboard Learn SIS Integration
Operational
Blackboard Collaborate Ultra
Operational
Banner
Operational
Banner Admin Modules
Operational
UAOnline
Operational
Banner 9
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G Suite @ UA
Operational
Google Apps Single Sign On
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Google Apps Gmail
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Google Apps Calendar
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Google Apps Drive
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Google Apps Docs
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Google Apps Sheets
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Google Apps Slides
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Google Apps Sites
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Google Apps Groups
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Google Apps Hangouts
Operational
Google Apps Classroom
Operational
Google Apps Talk
Operational
Google Apps Voice
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Zoom
Operational
Zoom Phone
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Zoom Meetings
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Zoom Chat
Operational
Zoom Meeting Telephony Services
Operational
Zoom Web Portal
Operational
Zoom Cloud Recording
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Zoom Zoom Video Webinars
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Zoom Dashboard & Reporting
Operational
Zoom Download Center
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Zoom REST API
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Endpoint Device Management
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Apple Endpoint Management (Iru)
Operational
Microsoft Endpoint Management
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Software & Applications
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25 Live
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Qualtrics
Operational
eWolf Portfolio (Digication)
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UAA Software Licensing
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SPSS
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Office 365 @ UA
Degraded Performance
Exchange Online
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Microsoft Teams
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Microsoft 365 Suite
Degraded Performance
SharePoint Online
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OneDrive for Business
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Microsoft Forms
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Microsoft Intune
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Planner
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Power BI
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UAA Websites
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Virtual Desktops (VDI)
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Virtualized Hosts
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UA Statewide Software Licensing
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keys.alaska.edu
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ArcGIS Licensing
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Other IT Services
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had a major outage.
had a partial outage.
Scheduled Maintenance
Kaltura LTI tool for LMS PROD (Blackboard and Canvas) - enable caption editor tool for Production Instances Mar 1, 2026 06:00-06:15 AKST
This change will enable caption editing tools in Kaltura application Framework (KAF) LTI for LMS PROD instances (KPC and UAA Blackboard, UAF Canvas). This tool will allow users in an LMS to edit captions and extended audio descriptions of their media content, through the Kaltura LTI for LMS tool. This will help give parity of tools between Kaltura Media Space, and Kaltura LTI for LMS, as currently the Caption editor is only available through the KMS web portals.
Note: Changes only need to be made on the Kaltura LTI integration settings, no changes will be made in Blackboard or Canvas
Posted on Feb 25, 2026 - 12:00 AKST
Note: Changes only need to be made on the Kaltura LTI integration settings, no changes will be made in Blackboard or Canvas
Posted on Feb 25, 2026 - 12:00 AKST
PROD UAS Degreeworks Upgrades Mar 2, 2026 22:00 - Mar 3, 2026 06:00 AKST
PROD UAS Degreeworks systems will be upgraded.
Posted on Feb 25, 2026 - 12:00 AKST
Posted on Feb 25, 2026 - 12:00 AKST
NON PROD Banner Data Refresh|Clone From PROD to PPRD New Mar 4, 2026 05:00-13:00 AKST
PPRD Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.
Posted on Feb 25, 2026 - 12:00 AKST
Posted on Feb 25, 2026 - 12:00 AKST
TEST Banner Upgrades Mar 5, 2026 17:00 - Mar 6, 2026 01:00 AKST
TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Feb 25, 2026 - 12:15 AKST
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Feb 25, 2026 - 12:15 AKST
PROD UAA Degreeworks Upgrades Mar 5, 2026 22:00 - Mar 6, 2026 06:00 AKST
PROD UAA Degreeworks systems will be upgraded.
Posted on Feb 25, 2026 - 12:00 AKST
Posted on Feb 25, 2026 - 12:00 AKST
PROD February Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Mar 7, 2026 21:00 - Mar 8, 2026 04:00 AKDT
PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Feb 25, 2026 - 12:15 AKST
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Feb 25, 2026 - 12:15 AKST
GCI Standard Maintenance Notification in Dillingham, AK Mar 12, 2026 00:00-06:00 AKDT
GCI technicians will reconfigure network traffic at the Dillingham TERRA site. Circuits will be interrupted for approximately two hours.
Posted on Feb 25, 2026 - 12:00 AKST
Posted on Feb 25, 2026 - 12:00 AKST
CTC Core Network Upgrade Mar 13, 2026 08:00-12:00 AKDT
OIT Network Operations plans to schedule a building-wide network outage on March 13th to upgrade our core network equipment for the CTC 604 Barnette St building.
In recent years, we have upgraded the network infrastructure for all floors, except for our core router and the first floor. We would like to coordinate a date for this work, which will include a building-wide wireless and wired outage starting at 8 am and potentially extending to 12 pm.
Posted on Feb 25, 2026 - 10:45 AKST
In recent years, we have upgraded the network infrastructure for all floors, except for our core router and the first floor. We would like to coordinate a date for this work, which will include a building-wide wireless and wired outage starting at 8 am and potentially extending to 12 pm.
Posted on Feb 25, 2026 - 10:45 AKST