Partially Degraded Service

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Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

UAA Network and Telephony Operational
90 days ago
99.99 % uptime
Today
UA WAN Connectivity Operational
90 days ago
99.99 % uptime
Today
UA Learning Management System Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
99.98 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
99.96 % uptime
Today
Banner 9 Operational
90 days ago
100.0 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Degraded Performance
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Degraded Performance
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Operational
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
99.99 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
99.67 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
99.35 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
99.95 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Maintenance will be performed which will impact the file upload process. As a result, users will be unable to upload files to eWolf Portfolio (Digication) between the hours of 2:00 AM and 3:00 AM. Users will still be able to access the system during this time and no other features will be affected.

We apologize for the inconvenience to our community and appreciate your patience during this maintenance window.
Posted on Oct 14, 09:13 AKDT
Past Incidents
Oct 21, 2021

No incidents reported today.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021
Completed - The scheduled maintenance has been completed.
Oct 17, 06:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 16, 23:59 AKDT
Scheduled - Technicians will be upgrading the Voicemail server software. Voicemail will be unavailable during the upgrade process.
Oct 14, 09:20 AKDT
Oct 16, 2021
Oct 15, 2021
Resolved - This incident has been resolved. Thank you for your patience while we worked to restore the service.
Oct 15, 11:09 AKDT
Monitoring - Access to the VDI environment has been restored. We will continue monitoring for issues and resolve once satisfied that users are no longer experiencing any issues.
Oct 14, 13:00 AKDT
Identified - Vendor support engineers believe they have identified the cause of the problem. They are implementing a fix at this time and hope to have the service operational soon.
Oct 14, 11:15 AKDT
Update - Vendor support engineers believe they have identified the cause of the problem. They are implementing a fix at this time and hope to have the service operational soon.
Oct 14, 11:15 AKDT
Update - Engineers continue to work with vendor support on a resolution.
Oct 14, 06:12 AKDT
Update - Engineers have escalated the issue with vendor support and continue to work towards a resolution.
Oct 13, 23:08 AKDT
Investigating - UAA IT Services is experiencing network interruption in the VDI environment and engineers are investigating the issue. We will provide an update when we have additional information. Thank you for your patience as we work to resolve this issue.
Oct 13, 18:03 AKDT
Oct 14, 2021
Oct 13, 2021
Oct 12, 2021

No incidents reported.

Oct 11, 2021

No incidents reported.

Oct 10, 2021

No incidents reported.

Oct 9, 2021

No incidents reported.

Oct 8, 2021

No incidents reported.

Oct 7, 2021

No incidents reported.