Identified - There have been multiple reports of Windows Desktop freezing up and File Explorer not functioning properly. We believe we've identified the issue and are working to putt a workaround in place. If you are experiencing the issue described, please contact the Service Desk at 907-450-8300 for assistance.
May 10, 2024 - 17:00 AKDT
Identified - We have received reports of the Foxit PDF Editor causing system freezes on Windows machines. If you’re encountering this problem, we encourage you to reach out to our Technical Support Center at 907-786-4646. Our team is ready to implement a temporary workaround.

Please be assured that our engineers are diligently working towards a permanent resolution.

May 06, 2024 - 09:01 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

UAA Network and Telephony Operational
90 days ago
99.97 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
99.19 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
99.6 % uptime
Today
Banner 9 Operational
90 days ago
97.98 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Operational
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
99.59 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
May 21, 2024
Completed - The scheduled maintenance has been completed.
May 21, 08:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:00 AKDT
Scheduled - What: UAA IT Services will be replacing network equipment in the Bragaw Office Building 1815 beginning Tuesday, May 21 at 6 AM, to 8 AM.

Why: To enhance the performance, reliability, and security of our network.

Result: The network for the Bragaw Office Building 1815 will be offline while the connections are being moved to the new equipment.

Any Issues: If you experience issues connecting to the network in the Bragaw Office Building 1815 after the network equipment is replaced, don't hesitate to get in touch with the Technical Support Center.

May 15, 09:28 AKDT
May 20, 2024

No incidents reported.

May 19, 2024
Update - The scheduled maintenance has been completed.
May 19, 00:15 AKDT
Completed - The scheduled maintenance has been completed.
May 19, 00:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 06:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
May 18, 05:15 AKDT
Update - We will be undergoing scheduled maintenance during this time.
May 9, 10:17 AKDT
Scheduled - UAF Facilities Services will be conducting a planned maintenance power shutdown in the Butrovich Building to integrate a maintenance bypass switch for the Uninterruptible Power Supply (UPS) for the Butrovich Data Center (BDC). The switch will ensure seamless and continuous power supply to the BDC in the event of a UPS outage or during annual maintenance on the UPS. The BDC electrical system must be temporarily powered down to ensure safety for the technicians doing the work.

This planned maintenance shutdown will mean that many UA data systems served out of the BDC will be unavailable during the following timeframes:


BDC offline - Saturday, May 11, 5:00 AM to 7:00 PM
Power Restored to BDC - Saturday, May 11, 7:00 PM

Restoral of Temporary IT Systems and Services - Saturday, May 11, 7:00 PM to Saturday, May 18, 5:59 AM***
BDC on Temporary Power with Services Available - Saturday, May 11, 7:00 PM to Saturday, May 18, 5:59 AM***

BDC Offline - Saturday, May 18, 06:00 AM*** to 2:59 PM
BDC Power Stability Confirmation - Saturday, May 18, 3:00 PM to 9:00 PM

Restoral of IT Systems and Services - Saturday, May 18, 9:05 PM to 11:59 PM

The University of Alaska Fairbanks main campus, including the Butrovich Building, and all UAF community campuses and outreach centers will not have Internet access during the planned maintenance shutdown. The System Office and UAF users will also lose access to VPN services and any shared file servers hosted in the BDC. This service disruption will only occur during the windows of "BDC Offline" as illustrated above.

Systems and services not hosted in the BDC should be available, such as Internet services for UAA and UAS and their affiliated community campuses, Google services (Gmail, calendaring), etc.

For more details and Frequently Asked Questions, please see our FAQ: https://www.uaf.edu/nooktech/resources/activities/outage-faqs.php

May 8, 11:42 AKDT
May 18, 2024
May 17, 2024

No incidents reported.

May 16, 2024

No incidents reported.

May 15, 2024
Resolved - This incident has been resolved.
May 15, 10:45 AKDT
Investigating - We are currently investigating reports that sponsored accounts, including alumni and guest accounts, have lost access to log into UA services. If you need immediate access to your account, please contact your local campus IT office for assistance while we work to resolve the outage. Thank you for your patience.
May 13, 09:15 AKDT
Update - The scheduled maintenance has been completed.
May 15, 03:15 AKDT
Completed - The scheduled maintenance has been completed.
May 15, 03:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 22:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
May 14, 21:00 AKDT
Scheduled - Brief outages (less than 60 seconds) are expected while functions are migrated to the new platform. - Due to a critical hardware failure after last Saturday's work, Network Engineers will be migrating routing functions to a new device for the System Office Data Center located in the Basement of Butrovich. (Colocation servers with the Butrovich Data Center will *not* be affected.). Work will be completed in a rolling fashion.
May 14, 19:00 AKDT
May 14, 2024
May 13, 2024
May 12, 2024

No incidents reported.

May 11, 2024
Update - The scheduled maintenance has been completed.
May 11, 22:15 AKDT
Completed - The scheduled maintenance has been completed.
May 11, 22:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 05:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 05:00 AKDT
Update - We will be undergoing scheduled maintenance during this time.
May 9, 10:14 AKDT
Scheduled - UAF Facilities Services will be conducting a planned maintenance power shutdown in the Butrovich Building to integrate a maintenance bypass switch for the Uninterruptible Power Supply (UPS) for the Butrovich Data Center (BDC). The switch will ensure seamless and continuous power supply to the BDC in the event of a UPS outage or during annual maintenance on the UPS. The BDC electrical system must be temporarily powered down to ensure safety for the technicians doing the work.

This planned maintenance shutdown will mean that many UA data systems served out of the BDC will be unavailable during the following timeframes:


BDC offline - Saturday, May 11, 5:00 AM to 7:00 PM
Power Restored to BDC - Saturday, May 11, 7:00 PM

Restoral of Temporary IT Systems and Services - Saturday, May 11, 7:00 PM to Saturday, May 18, 5:59 AM***
BDC on Temporary Power with Services Available - Saturday, May 11, 7:00 PM to Saturday, May 18, 5:59 AM***

BDC Offline - Saturday, May 18, 06:00 AM*** to 2:59 PM
BDC Power Stability Confirmation - Saturday, May 18, 3:00 PM to 9:00 PM

Restoral of IT Systems and Services - Saturday, May 18, 9:05 PM to 11:59 PM

The University of Alaska Fairbanks main campus, including the Butrovich Building, and all UAF community campuses and outreach centers will not have Internet access during the planned maintenance shutdown. The System Office and UAF users will also lose access to VPN services and any shared file servers hosted in the BDC. This service disruption will only occur during the windows of "BDC Offline" as illustrated above.

Systems and services not hosted in the BDC should be available, such as Internet services for UAA and UAS and their affiliated community campuses, Google services (Gmail, calendaring), etc.

For more details and Frequently Asked Questions, please see our FAQ: https://www.uaf.edu/nooktech/resources/activities/outage-faqs.php

May 8, 11:42 AKDT
Completed - The scheduled maintenance has been completed.
May 11, 12:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 06:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 06:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
May 11, 05:15 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
-Banner Database
-Banner Admin
-UAOnline
-Banner 9 Self Service
-Banner Job Submission
-Automic Application Manager
-Banner Workflow
-Banner Communication Management
-Jasper Reports
-Banner Access Manager
-Maps server

PROD Banner upgrades to be applied:
-Banner Admin Common 9.3.34.1.2, 9.3.34.0.13
-Banner Finance 9.3.30.0.5, 8.19
-Banner Financial Aid 9.3.42.0.2, 8.48.1.1, 8.48.1
-Banner General 8.19, 8.18.0.3

May 1, 11:00 AKDT
May 10, 2024

Unresolved incident: Desktop freezing up.

May 9, 2024
Completed - The scheduled maintenance has been completed.
May 9, 09:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 08:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 9, 08:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
May 9, 07:15 AKDT
Scheduled - UA ELMO will be unavailable while technicians update elmo.alaska.edu to the latest release.
May 1, 11:00 AKDT
May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.