Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.
This problem may impact multiple users across the system due to a malfunction in automatic licensing.
We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
This problem may impact multiple users across the system due to a malfunction in automatic licensing.
We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.
Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.
An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.
Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.
An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT
About This Site
Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.
Accounts & Accesses
Operational
UAA Network and Telephony
Operational
UA WAN Connectivity
Operational
UA Learning Management System
Operational
UA Blackboard Learn Web Application
Operational
UA Blackboard Learn SIS Integration
Operational
Blackboard Collaborate Ultra
Operational
Banner
Operational
Banner Admin Modules
Operational
UAOnline
Operational
Banner 9
Operational
G Suite @ UA
Operational
Google Apps Single Sign On
Operational
Google Apps Gmail
Operational
Google Apps Calendar
Operational
Google Apps Drive
Operational
Google Apps Docs
Operational
Google Apps Sheets
Operational
Google Apps Slides
Operational
Google Apps Sites
Operational
Google Apps Groups
Operational
Google Apps Hangouts
Operational
Google Apps Classroom
Operational
Google Apps Talk
Operational
Google Apps Voice
Operational
Zoom
Operational
Zoom Phone
Operational
Zoom Meetings
Operational
Zoom Chat
Operational
Zoom Meeting Telephony Services
Operational
Zoom Web Portal
Operational
Zoom Cloud Recording
Operational
Zoom Zoom Video Webinars
Operational
Zoom Dashboard & Reporting
Operational
Zoom Download Center
Operational
Zoom REST API
Operational
Endpoint Device Management
Operational
Apple Endpoint Management (Iru)
Operational
Microsoft Endpoint Management
Operational
Software & Applications
Operational
25 Live
Operational
Qualtrics
Operational
eWolf Portfolio (Digication)
Operational
UAA Software Licensing
Operational
SPSS
Operational
Office 365 @ UA
Degraded Performance
Exchange Online
Operational
Microsoft Teams
Operational
Microsoft 365 Suite
Degraded Performance
SharePoint Online
Operational
OneDrive for Business
Operational
Microsoft Forms
Operational
Microsoft Intune
Operational
Planner
Operational
Power BI
Operational
Yammer
Operational
UAA Websites
Operational
UAA Hosted Services
Operational
UAA File Servers
Operational
Virtual Desktops (VDI)
Operational
Virtualized Hosts
Operational
UA Statewide Software Licensing
Operational
keys.alaska.edu
Operational
ArcGIS Licensing
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Other IT Services
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
UNC Path Hardening for SYSVOL and NETLOGON Shares May 14, 2026 00:00-12:00 AKDT
Implement UNC path hardening for the SYSVOL and NETLOGON shares across UA Active Directory domains by creating and applying a domain-wide Group Policy Object.
This change requires mutual authentication and integrity validation for UNC access to SYSVOL and NETLOGON. UNC hardening mitigates man-in-the-middle attacks on SMB network shares by requiring mutual authentication and data integrity for specifically defined paths. It helps protect against spoofing and tampering by ensuring clients connect only to legitimate domain servers.
This is a security hardening change with no planned service outage.
Posted on May 13, 2026 - 11:45 AKDT
This change requires mutual authentication and integrity validation for UNC access to SYSVOL and NETLOGON. UNC hardening mitigates man-in-the-middle attacks on SMB network shares by requiring mutual authentication and data integrity for specifically defined paths. It helps protect against spoofing and tampering by ensuring clients connect only to legitimate domain servers.
This is a security hardening change with no planned service outage.
Posted on May 13, 2026 - 11:45 AKDT
PROD Quarterly (Q2) Oracle PSU Patching for Banner, Degree Works, UAOnline, and Related Systems May 15, 2026 19:30-21:30 AKDT
PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on May 13, 2026 - 11:30 AKDT
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on May 13, 2026 - 11:30 AKDT
NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and Related Systems May 16, 2026 21:00 - May 17, 2026 03:00 AKDT
NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on May 13, 2026 - 11:30 AKDT
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on May 13, 2026 - 11:30 AKDT
Butrovich Data Center FAST May 17, 2026 04:00-19:00 AKDT
The Facility Annual Systems Testing (FAST) is annual maintenance activities for the Butrovich Data Center (BDC).
Posted on Mar 12, 2026 - 12:45 AKDT
Posted on Mar 12, 2026 - 12:45 AKDT
NON PROD SSO Certificate Update for Hosted Banner/UAOnline Environment May 19, 2026 20:00 - May 20, 2026 02:00 AKDT
The security certificates for NON PROD Banner related web applications authenticating through the University's SSO system will have security certificates updated to avoid the pending expiration of the currently used ones. During this update, we are expecting that end users will not be able to login to the service until the the service has the new certificate configured.
Services that will have their certificates updated on the Ellucian Hosted environment include:
Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages.
Posted on May 13, 2026 - 11:45 AKDT
Services that will have their certificates updated on the Ellucian Hosted environment include:
Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages.
Posted on May 13, 2026 - 11:45 AKDT
Disallow Voice Phone Call-Back for Duo MFA Authentication at UA May 20, 2026 08:00-09:00 AKDT
Voice call-back will no longer be an allowed method for MFA with Duo for any UA service.
Posted on May 13, 2026 - 11:15 AKDT
Posted on May 13, 2026 - 11:15 AKDT
Test Banner Upgrades May 21, 2026 00:30-02:30 AKDT
TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
TEST Banner upgrades to be applied:
Set 1-202609 - Financial Aid Regulatory Upgrades (May Releases):
BA FIN AID 8.56.2
BA FIN AID 9.3.57.2
Posted on May 13, 2026 - 11:30 AKDT
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
TEST Banner upgrades to be applied:
Set 1-202609 - Financial Aid Regulatory Upgrades (May Releases):
BA FIN AID 8.56.2
BA FIN AID 9.3.57.2
Posted on May 13, 2026 - 11:30 AKDT
Murie Building Network Upgrade May 29, 2026 08:00-17:00 AKDT
On May 29th, OIT Network Operations will be upgrading network hardware in the Murie building.
The change will impact both the wired and the wireless network for the duration of the outage. We will have one building-wide network outage when we replace the basement core L3 switch, and two other outages, isolated to the 2nd and 3rd floors, when we are ready to replace our network devices in the communication closets on those floors.
This change has been coordinated with the building coordinator and stakeholders, who have confirmed that no classes/activities are scheduled that day.
Posted on May 13, 2026 - 11:15 AKDT
The change will impact both the wired and the wireless network for the duration of the outage. We will have one building-wide network outage when we replace the basement core L3 switch, and two other outages, isolated to the 2nd and 3rd floors, when we are ready to replace our network devices in the communication closets on those floors.
This change has been coordinated with the building coordinator and stakeholders, who have confirmed that no classes/activities are scheduled that day.
Posted on May 13, 2026 - 11:15 AKDT
PROD Banner Upgrades May 30, 2026 03:00-10:00 AKDT
PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
PROD Banner upgrades to be applied:
Set 1-202609 - Financial Aid Regulatory Upgrades (May Releases):
BA FIN AID 8.56.2
BA FIN AID 9.3.57.2
Posted on May 13, 2026 - 11:45 AKDT
Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
PROD Banner upgrades to be applied:
Set 1-202609 - Financial Aid Regulatory Upgrades (May Releases):
BA FIN AID 8.56.2
BA FIN AID 9.3.57.2
Posted on May 13, 2026 - 11:45 AKDT
PROD SSO Certificate Update for Hosted Banner/UAOnline Environment May 30, 2026 19:00 - May 31, 2026 02:00 AKDT
The security certificates for PROD Banner related web applications authenticating through the University's SSO system will have security certificates updated to avoid the pending expiration of the currently used ones. During this update, we are expecting that end users will briefly not be able to login to the service as the corresponding certificate is updated.
Services that will have their certificates updated on the Ellucian Hosted environment include:
Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages
Posted on May 13, 2026 - 11:45 AKDT
Services that will have their certificates updated on the Ellucian Hosted environment include:
Banner Admin
UAOnline
All Degree Works Instances
Faculty Self-Service
Communications Manager
Faculty Self Service
Banner 9 Self Service pages
Posted on May 13, 2026 - 11:45 AKDT