Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Microsoft 365 application is not automatically being applied to all new logins.
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.

This problem may impact multiple users across the system due to a malfunction in automatic licensing.

We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Receiving an error in Microsoft Office, "Error license is about to expire."
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.

Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.

An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
90 days ago
99.99 % uptime
Today
UAA Network and Telephony Operational
90 days ago
99.92 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
99.96 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.88 % uptime
Today
UA Blackboard Learn SIS Integration Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
99.94 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
99.89 % uptime
Today
Banner 9 Operational
90 days ago
99.93 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Endpoint Device Management Operational
90 days ago
100.0 % uptime
Today
Apple Endpoint Management (Iru) Operational
90 days ago
100.0 % uptime
Today
Microsoft Endpoint Management Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
Office 365 @ UA Degraded Performance
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Degraded Performance
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
99.08 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
Virtualized Hosts Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
97.72 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

PROD Banner Upgrades Mar 28, 2026 18:00 - Mar 29, 2026 00:00 AKDT

PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Mar 12, 2026 - 12:45 AKDT

Canvas SIS Import Change to Ellucian ILP Mar 30, 2026 15:00-17:00 AKDT

Currently Canvas data (courses, enrollments of student and faculty, and people) are imported through a python script that recurs on the hour through a cron job after being manually kicked off on a PAWS server.

EAS has been working with NTS SE to shift from this legacy process to the Ellucian product ILP (integrated learning platform) that automatically bulk imports course, enrollment, and people data from Banner into Canvas and then supports realtime change synchronization.

This is a change over to ILP for Fall 2026 course provisioning in Canvas.
Posted on Mar 25, 2026 - 11:45 AKDT

RCS Network Maintenance Mar 31, 2026 12:00-13:00 AKDT

By request of Research Computing Systems, Network Engineers will coordinate a network change on March 31, 2026 to enable both IPv6 for RCS and an increased security posture. This time has been selected to be the least disruptful for the research community
Posted on Mar 25, 2026 - 11:45 AKDT

PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems Apr 4, 2026 21:00 - Apr 5, 2026 03:00 AKDT

PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Mar 20, 2026 - 17:00 AKDT

TEST Banner Upgrades Apr 6, 2026 05:00-14:00 AKDT

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Posted on Mar 20, 2026 - 22:15 AKDT

Kaltura LTI for LMS PROD (Blackboard and Canvas) - enable Reach service and Media Stitching tool May 7, 2026 07:30-08:00 AKDT

This change will enable the following tools in Kaltura Application Framework (KAF) LTI for LMS PROD instances (KPC and UAA Blackboard, UAF Canvas).

Kaltura REACH - provides “machine caption and enrich services” on media

Media Stitching - allows multiple media entries (up to five) to be combined into one.

These tools are currently only available to users through Kaltura MediaSpace portals. This will help give parity of tools between Kaltura Media Space, and Kaltura LTI for LMS.

Note: Changes are made in the LMS instance KAF settings, no changes will be made in Blackboard or Canvas
Posted on Mar 20, 2026 - 17:00 AKDT

Butrovich Data Center FAST May 17, 2026 04:00-19:00 AKDT

The Facility Annual Systems Testing (FAST) is annual maintenance activities for the Butrovich Data Center (BDC).
Posted on Mar 12, 2026 - 12:45 AKDT
Mar 28, 2026

No incidents reported today.

Mar 27, 2026
Security Update: Enhancements to File Storage Access (sw-uastora)
Completed - The scheduled maintenance has been completed.
Mar 27, 07:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 27, 04:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 27, 03:15 AKDT
Update - We are performing a scheduled security update to our file storage system (NetApp). For the vast majority of users, this change will be completely invisible and will not affect your daily work.

In the past, the system allowed users to jump directly to a specific subfolder even if they didn't have permission to see the "parent" folders above it. Moving forward, the system will require you to have permission for the entire path leading to your file.

Potential Impact: If you have a bookmark or shortcut to a deep folder, it may stop working if you don't have "Read" access to the folders higher up in that directory. You might see an "Access Denied" message when trying to use a direct file path, even if you previously had access to that specific file.

If you find you can no longer access a folder or file you previously used, please contact The NTS Service Desk. We can work to verify your permissions within your department and ensure you have the necessary access to the full folder path.
Mar 25, 12:30 AKDT
Scheduled - We are performing a scheduled security update to our file storage system (NetApp). For the vast majority of users, this change will be completely invisible and will not affect your daily work.

In the past, the system allowed users to jump directly to a specific subfolder even if they didn't have permission to see the "parent" folders above it. Moving forward, the system will require you to have permission for the entire path leading to your file.

Potential Impact: If you have a bookmark or shortcut to a deep folder, it may stop working if you don't have "Read" access to the folders higher up in that directory. You might see an "Access Denied" message when trying to use a direct file path, even if you previously had access to that specific file.

If you find you can no longer access a folder or file you previously used, please contact the Service Desk. We can quickly verify your permissions and ensure you have the necessary access to the full folder path.
Mar 25, 11:30 AKDT
Mar 26, 2026
Core Network Maintenance
Completed - The scheduled maintenance has been completed.
Mar 26, 02:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 23:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 25, 22:15 AKDT
Scheduled - Network Engineers will be working with GCI to turn up a new internet peering in Juneau. This peering will provide redundancy and resiliency for the entire UA system. There is no expected outage associated with this work, however, the possibility for interruptions do exist while the service is fined-tuned.
Mar 25, 11:30 AKDT
Mar 25, 2026
Upgrade N8N docker image to Prod.
Completed - The scheduled maintenance has been completed.
Mar 25, 19:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 18:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 25, 17:15 AKDT
Scheduled - Deploy updated N8N docker image to production. Upgrading, adding additional features, security patches, and python libraries.
Workflows that will be directly impacted are going to be a financial aid award letter automation, and an Engage user upload automation.
Mar 25, 11:30 AKDT
Hess Village Planned Power Outage
Resolved - UAF Facilities Services has completed work in Hess Village and the impacted network equipment is operating without issue.
Mar 25, 16:45 AKDT
Identified - UAF Facility Services has a planned power outage in Hess Village that is impacting network equipment in Hess Village. That power outage is planned to be complete by 1PM.
Mar 25, 11:15 AKDT
Turning Off Deprecated IdP Servers
Completed - The scheduled maintenance has been completed.
Mar 25, 13:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 13:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 25, 12:15 AKDT
Scheduled - Turning off old unsupported UA SSO Identity Provider servers.
Up-to-date servers are in place.
Mar 25, 11:15 AKDT
Mar 24, 2026

No incidents reported.

Mar 23, 2026
UAOnline Employee Dashboard Partial Outage
Resolved - OIT EAS has confirmed the fix to be stable.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
Mar 23, 10:00 AKDT
Monitoring - OIT EAS reports that the vendor has restarted the Employee Self-Service application, resolving the intermittent login issues, and the service is now being monitored for stability.

Thank you again for your patience during the resolution of this issue! You can expect further updates at the end of the business day (5:00PM) or as new information becomes available.
Mar 23, 09:45 AKDT
Update - There has been no new information provided at this time. A ticket with the vendor for UAOnline (Ellucian) is ongoing.

We will continue to make updates at 1-hour intervals and as new information becomes available.
Thank you again for your time!
Mar 23, 09:15 AKDT
Investigating - OIT EAS has re-escalated their existing ticket with the vendor (Ellucian).

We will continue to make updates at 1-hour intervals and as new information becomes available.
Thank you again for your time!
Mar 23, 08:00 AKDT
Mar 22, 2026
Kaltura Scoped API Keys for UAF Canvas PROD
Completed - The scheduled maintenance has been completed.
Mar 22, 06:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 22, 06:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 22, 05:15 AKDT
Scheduled - This change will set up Scoped API Developer Keys for PROD Canvas. Scoped API keys are required for proper authentication to pass between the LMS and Kaltura, when the LMS uses a vanity URL. Changes will need to be made in both the LMS and Kaltura. The lack of Scoped API keys for Canvas had caused all users to receive “Failed to Authenticate” error messages, when attempting to use Kaltura My Media tool, so the tool had been removed. Once the scoped keys are in place, global tool placements for Kaltura My Media will be made available again, following the end of Spring Semester.
Mar 20, 17:00 AKDT
NON PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and related systems
Completed - The scheduled maintenance has been completed.
Mar 22, 01:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 19:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 21, 18:15 AKDT
Scheduled - NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Mar 4, 16:30 AKST
Mar 21, 2026
TEST Banner Upgrades
Completed - The scheduled maintenance has been completed.
Mar 21, 07:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 21, 03:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 21, 02:15 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied Set 1-202603 Financial Aid Upgrades (March Releases):

BA FIN AID 8.55.2
BA FIN AID 9.3.56.2
BA FIN AID 8.56
BA FIN AID 9.3.57
Mar 20, 22:15 AKDT
Mar 20, 2026
TEST Banner Upgrades
Update - The scheduled maintenance has been completed.
Mar 20, 22:15 AKDT
Completed - The scheduled maintenance has been completed.
Mar 20, 22:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 20, 17:15 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Mar 6, 01:15 AKST
Emergency Change for Internal Only DNS Server Security Posture Modification
Completed - The scheduled maintenance has been completed.
Mar 20, 19:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 18:00 AKDT
Scheduled - It has been discovered that an internal only DNS server is being exposed to potential external DNS queries. We will apply configuration to the server to ensure it only responds to DNS queries for its intended function. This will be for on campus only devices. All off campus DNS queries to 137.229.15.4 will be refused to ensure stability of the University of Alaska DNS ecosystem.
Mar 20, 17:00 AKDT
UAOnline Employee Self-Service Partial Outage
Resolved - Service is restored.
Mar 20, 10:15 AKDT
Identified - We have received reports that the UAOnline Self-Service/Employee Dashboard is currently experiencing issues. The OIT EAS team is aware and has identified the cause to be related to resource issues on the vendor's side; they have started a ticket with the vendor. We will be making updates at 1-hour intervals as they work towards a fix.

Thank you for your patience during the resolution of this issue!
Mar 20, 09:15 AKDT
Mar 19, 2026

No incidents reported.

Mar 18, 2026

No incidents reported.

Mar 17, 2026
UAOnline Employee Dashboard Partial Outage
Resolved - The OIT EAS team requested their vendor to perform a restart of affected services, and the Employee Dashboard in UAOnline appears to be fully operational again.

Please report any continued issues with this service to your campus's IT helpdesk, and thank you again for your patience during the resolution of this issue!
Mar 17, 10:15 AKDT
Investigating - We have received reports that UAOnline is currently experiencing issues and the Employee Dashboard is intermittently accessible. The OIT Enterprise Application Services team is currently investigating, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
Mar 17, 09:15 AKDT
Mar 16, 2026
Zoom: Block unauthorized AI bots (Zoom SDKs) from accessing UA Zoom
Completed - The scheduled maintenance has been completed.
Mar 16, 08:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 07:30 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 16, 06:45 AKDT
Scheduled - This change will block unauthorized Zoom Software Development Kits (SDKs, specifically those that are AI Bots) from accessing our UA Zoom meetings and webinars.

Due to FERPA and HIPAA data security concerns, the only AI platform allowed to be used in UA’s Zoom instance, is Zoom’s ZMO (Zoom-Model Only LLM) AI Companion that restricts access to all third-party LLMs that Zoom might otherwise employ, and is the only configuration allowed for Higher-Ed institutions with a HIPAA BAA. Thus, all other “AI BOT” Zoom SDKs will be blocked from being able to access our meetings and webinars, potentially exposing our data to security risks.
Mar 4, 16:45 AKST
Mar 15, 2026
Zoom: Enforce in-meeting captions/transcript, and recording caption creation for all users
Completed - The scheduled maintenance has been completed.
Mar 15, 06:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 06:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 15, 05:15 AKDT
Scheduled - This change will enable and lock in-meeting automatic captions, meeting transcript, and cloud recording caption creation settings for all UA Zoom users. As accessibility requirements change, we want to ensure that we can help our users with these requirements, without additional work. By enabling these settings we ensure that our meetings and recordings are captioned, and thus better comply with existing ADA/Title II requirements.
Mar 4, 16:45 AKST
Kaltura LTI for LMS PROD (Blackboard and Canvas) - enable Reach service and Media Stitching tool
Completed - The scheduled maintenance has been completed.
Mar 15, 06:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 06:01 AKDT
Scheduled - This change will enable the following tools in Kaltura Application Framework (KAF) LTI for LMS PROD instances (KPC and UAA Blackboard, UAF Canvas).

Kaltura REACH - provides “machine caption and enrich services” on media

Media Stitching - allows multiple media entries (up to five) to be combined into one.

These tools are currently only available to users through Kaltura MediaSpace portals. This will help give parity of tools between Kaltura Media Space, and Kaltura LTI for LMS.

Note: Changes are made in the LMS instance KAF settings, no changes will be made in Blackboard or Canvas
Mar 4, 16:45 AKST
Fall 2026 Registration Readiness / Peak Event Preparation
Update - The scheduled maintenance has been completed.
Mar 15, 00:15 AKDT
Completed - The scheduled maintenance has been completed.
Mar 15, 00:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 14, 21:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Mar 14, 20:15 AKDT
Scheduled - PROD Banner systems will be restarted after performing the readiness for Registration activities. The following banner components will be unavailable during this window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

Registration/Event Readiness Activities will be performed.

Please ensure that NO jobs are running in PROD that will impact registration.
Shut down un-needed Argos' MAPS services to prevent any ad-hoc queries against PROD during registration.
Mar 12, 12:45 AKDT
Mar 14, 2026
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