Update - OIT EAS is continuing to monitor Banner speeds and UAOnline Employee login reliability. Please report any observed issues with these services to your campus's IT helpdesk.
We will post further updates as new information becomes available, and we will check in again tomorrow morning at 08:00. Thank you again for your continued patience.
Jan 29, 2026 - 17:45 AKST
We will post further updates as new information becomes available, and we will check in again tomorrow morning at 08:00. Thank you again for your continued patience.
Jan 29, 2026 - 17:45 AKST
Update - OIT EAS is now monitoring both Banner speeds and UAOnline Employee login reliability; please report any continued issues with these services to your campus's IT helpdesk.
You can expect further updates as new information becomes available, and at the end of the business day (5:00pm). Thank you again for your time!
Jan 29, 2026 - 08:30 AKST
You can expect further updates as new information becomes available, and at the end of the business day (5:00pm). Thank you again for your time!
Jan 29, 2026 - 08:30 AKST
Update - Per OIT EAS, the employee UAOnline page issue has been resolved by the vendor. We still have not had any new updates regarding the Banner slowness, however.
Thank you for your continued patience during this incident. Updates will resume tomorrow morning at 08:00.
Jan 28, 2026 - 18:00 AKST
Thank you for your continued patience during this incident. Updates will resume tomorrow morning at 08:00.
Jan 28, 2026 - 18:00 AKST
Update - OIT EAS has been made aware that Employee Self-Service Banner (UAOnline) pages are loading slowly for some users, with mixed results when switching to different web browsers, suspecting the underlying issue is with a particular Ellucian server. This has been reported to the vendor, and they are investigating.
General Banner speeds are otherwise still stable and being monitored.
You can expect further updates as new information becomes available, and at the end of the business day (5:00pm). Thank you so much for your time!
Jan 28, 2026 - 11:45 AKST
General Banner speeds are otherwise still stable and being monitored.
You can expect further updates as new information becomes available, and at the end of the business day (5:00pm). Thank you so much for your time!
Jan 28, 2026 - 11:45 AKST
Update - OIT EAS is continuing to monitor the stability of the vendor's fix. We will be posting another update at the end of the business day (5:00 PM) and as more information becomes available.
Thank you again for your time and patience!
Jan 28, 2026 - 08:30 AKST
Thank you again for your time and patience!
Jan 28, 2026 - 08:30 AKST
Update - The process that has been slowing down Banner has been killed by vendor, we are expecting to see normal performance. We are still in monitoring at this point.
OIT EAS will continue monitoring their communication channels with the vendor, and further updates will continue starting tomorrow morning at 08:00.
Jan 27, 2026 - 17:15 AKST
OIT EAS will continue monitoring their communication channels with the vendor, and further updates will continue starting tomorrow morning at 08:00.
Jan 27, 2026 - 17:15 AKST
Monitoring - OIT EAS reports that the offending process has been terminated by the vendor, and are expecting to see normal performance. They will be monitoring the result of this fix throughout the day.
We will make our next update at the end of the business day, as well as when any new information becomes available. Thank you for your continued patience and understanding!
Jan 27, 2026 - 13:45 AKST
We will make our next update at the end of the business day, as well as when any new information becomes available. Thank you for your continued patience and understanding!
Jan 27, 2026 - 13:45 AKST
Identified - The issue has been identified and a fix is being implemented.
Jan 27, 2026 - 13:30 AKST
Jan 27, 2026 - 13:30 AKST
Monitoring - The issues with Banner's speed and the availability of the UAOnline Employee Profile login appear to be resolved; OIT EAS will be monitoring the stability of the fix throughout the day alongside the vendor.
Please report any continued issues to your campus's IT helpdesk, and thank you again for your time and patience as we followed this incident! We will be making another update at the end of the business day (5:00pm) and as new information becomes available.
Jan 27, 2026 - 09:00 AKST
Please report any continued issues to your campus's IT helpdesk, and thank you again for your time and patience as we followed this incident! We will be making another update at the end of the business day (5:00pm) and as new information becomes available.
Jan 27, 2026 - 09:00 AKST
Identified - Ellucian has identified a potential cause for the issue and corrected it, OIT EAS is reaching out to users to verify the effectiveness of this fix before accepting the cause and resolution.
We will continue to make updates at 1-hour intervals, thank you for your patience as we follow the situation!
Jan 27, 2026 - 08:15 AKST
We will continue to make updates at 1-hour intervals, thank you for your patience as we follow the situation!
Jan 27, 2026 - 08:15 AKST
Update - OIT EAS will continue monitoring their communication channels with the vendor, and further updates will continue starting tomorrow morning at 08:00.
Jan 26, 2026 - 18:15 AKST
Jan 26, 2026 - 18:15 AKST
Update - The vendor has applied corrections to a system component, and they believe that this component has stabilized. EAS has not been able to validate this completely with stakeholders and will continue to monitor the issue.
Thank you again for your patience while we follow the evolution of the situation. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 2026 - 17:15 AKST
Thank you again for your patience while we follow the evolution of the situation. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 2026 - 17:15 AKST
Update - There is no new information at this time, but repeating from the last update: Banner is currently operational, but at slow speeds for many users. Ellucian has indicated that they are still working towards a full resolution.
Thank you again for your patience while we follow the evolution of the situation. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 2026 - 16:30 AKST
Thank you again for your patience while we follow the evolution of the situation. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 2026 - 16:30 AKST
Update - User feedback collected by the OIT Enterprise Applications Services team indicates that Banner is operational, though at slow speeds for many users. Ellucian has indicated that they are still working towards a full resolution.
Thank you again for your patience while we follow the evolution of the situation. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 2026 - 15:15 AKST
Thank you again for your patience while we follow the evolution of the situation. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 2026 - 15:15 AKST
Update - The OIT Enterprise Applications Services team has conveyed that Ellucian is still working on this issue, but have no new information at this time. At this time Employee Profile logins through UAOnline are still intermittently available, so we recommend re-trying periodically if access is needed.
Thank you for your continued patience while we work toward a resolution of this issue. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 2026 - 14:15 AKST
Thank you for your continued patience while we work toward a resolution of this issue. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 2026 - 14:15 AKST
Update - Per the previous update, the vendor for Banner is still investigating this issue as a Priority 1 issue, but there is no new information at this time.
Employee Profile logins through UAOnline are intermittently available, so we do recommend re-trying periodically if access is needed.
Thank you for your continued patience while we work toward a resolution of this issue. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 2026 - 13:15 AKST
Employee Profile logins through UAOnline are intermittently available, so we do recommend re-trying periodically if access is needed.
Thank you for your continued patience while we work toward a resolution of this issue. We will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 2026 - 13:15 AKST
Update - OIT Enterprise Applications Services reports that the performance team at Ellucian (the vendor for Banner) is currently investigating this issue as Priority 1 (Critical/Highest Priority). They are monitoring their communication channels with the vendor now and have no further information at this time.
Employee Profile logins through UAOnline are intermittently available, so we do recommend re-trying periodically if access is needed.
Thank you for your continued patience as we work towards a resolution of this issue, we will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 2026 - 12:15 AKST
Employee Profile logins through UAOnline are intermittently available, so we do recommend re-trying periodically if access is needed.
Thank you for your continued patience as we work towards a resolution of this issue, we will continue to make updates at 1-hour intervals and as new information becomes available.
Jan 26, 2026 - 12:15 AKST
Update - We have received reports that various Banner components, including the Employee Profile login in UAOnline are currently experiencing issues. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 1-hour intervals.
Thank you for your patience during the resolution of this issue!
Jan 26, 2026 - 11:15 AKST
Thank you for your patience during the resolution of this issue!
Jan 26, 2026 - 11:15 AKST
Investigating - We have received reports that various Banner components, including the Employee Profile login in UAOnline are currently experiencing issues. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 1-hour intervals.
Thank you for your patience during the resolution of this issue!
Jan 26, 2026 - 10:15 AKST
Thank you for your patience during the resolution of this issue!
Jan 26, 2026 - 10:15 AKST
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.
This problem may impact multiple users across the system due to a malfunction in automatic licensing.
We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
This problem may impact multiple users across the system due to a malfunction in automatic licensing.
We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.
Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.
An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.
Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.
An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT
About This Site
Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.
Accounts & Accesses
Operational
UAA Network and Telephony
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UA WAN Connectivity
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UA Learning Management System
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UA Blackboard Learn Web Application
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UA Blackboard Learn SIS Integration
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Blackboard Collaborate Ultra
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Banner
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UAOnline
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Banner 9
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Zoom
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25 Live
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Qualtrics
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UAA Software Licensing
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Office 365 @ UA
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Microsoft Teams
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Microsoft Intune
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Planner
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UAA Websites
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Virtual Desktops (VDI)
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Virtualized Hosts
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UA Statewide Software Licensing
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keys.alaska.edu
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ArcGIS Licensing
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Other IT Services
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No downtime recorded on this day.
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had a major outage.
had a partial outage.