Skarland Wi-Fi Degraded Performance
Update - After discussing the effectiveness of the initial fix with users experiencing Wi-Fi issues in Skarland, OIT Networking has implemented a secondary fix and will be monitoring the stability of connections following this potential solution. We encourage Skarland residents to report any continued issues as usual to the NTS service desk, and if submitting a ticket via email or support portal, please make note of the room number where the incident is occurring.

We will make another update by end-of-day (5:00PM) tomorrow, or as new information becomes available. Thank you again for your time and patience!
Jan 22, 2026 - 18:30 AKST
Monitoring - The OIT Networking team implemented a fix to the Skarland Wi-Fi at approximately 1:00AM this morning, and it is currently being monitored for stability. Please report any continuing issues with connectivity in the area; we will make another update at end-of-day today (5:00pm) or if the situation changes.

Thank you for your patience during the resolution of this issue!
Jan 22, 2026 - 08:00 AKST
Investigating - We have received reports that the wireless networks in the Skarland residence hall are experiencing intermittent functionality and frequent disconnects. The OIT Networking team has been notified for investigation, and we will made further updates as new information is available, and at the beginning of the business day (8:00AM) tomorrow.

Thank you for your patience during the resolution of this issue!
Jan 21, 2026 - 19:30 AKST
Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Microsoft 365 application is not automatically being applied to all new logins.
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.

This problem may impact multiple users across the system due to a malfunction in automatic licensing.

We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Receiving an error in Microsoft Office, "Error license is about to expire."
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.

Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.

An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses Operational
90 days ago
100.0 % uptime
Today
UAA Network and Telephony Operational
90 days ago
99.96 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
100.0 % uptime
Today
UA Blackboard Learn SIS Integration Operational
90 days ago
100.0 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
100.0 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
100.0 % uptime
Today
Banner 9 Operational
90 days ago
100.0 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Endpoint Device Management Operational
90 days ago
100.0 % uptime
Today
Apple Endpoint Management (Iru) Operational
90 days ago
100.0 % uptime
Today
Microsoft Endpoint Management Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
Office 365 @ UA Degraded Performance
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Degraded Performance
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
99.08 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
Virtualized Hosts Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
98.38 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Change 365 DUO to External Authentication Method Jan 23, 2026 09:00-12:00 AKST

Change conditional access policy to require MFA for DUO.
Posted on Jan 21, 2026 - 11:30 AKST

NetApp Network Migration Jan 23, 2026 17:00-21:00 AKST

Migrate network connectivity for our NetApp storage appliance from the old 5548s to the new DCNXs. We do not expect this activity to impact running services.
Posted on Jan 21, 2026 - 11:30 AKST

Renew AD EFS Certificate for UA Domain Jan 26, 2026 14:00-17:00 AKST

Renew the UA domain certificate that is used by the Encrypted File System for
encrypting Windows files / folders. The current certificate expires on 1/30/2026.
Posted on Jan 21, 2026 - 11:30 AKST

TEST Banner Upgrades Jan 26, 2026 16:00-18:00 AKST

TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

Financial Aid 8.55.1 & 9.3.56.1 Regulatory Upgrades (January Release)
Posted on Jan 21, 2026 - 11:45 AKST

Enable advanced auditing of LDAP events and enable LDAP Signing and Channel Binding on UA Domain Controllers Jan 27, 2026 14:00-17:00 AKST

Enable advanced auditing on all AD Domain Controllers to monitor for LDAP signing
events 2888 and channel binding events 3039, 3074, 3075.
Posted on Jan 21, 2026 - 11:45 AKST
Jan 23, 2026

No incidents reported today.

Jan 22, 2026
BeyondTrust Server Migration
Completed - The scheduled maintenance has been completed.
Jan 22, 20:30 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 19:30 AKST
Update - Maintenance will begin as scheduled in 60 minutes.
Jan 22, 18:45 AKST
Scheduled - Our BeyondTrust Remote Support server is moving from on-premises to cloud hosting. On Thursday at 7:30pm, the support.alaska.edu instance will be redirected to the external cloud site.
Jan 21, 11:15 AKST
BeyondTrust Remote Support/Bomgar Outage
Resolved - The OIT Networking team has reverted the change that resulted in this outage, and our chats and remote support sessions are functional and available again. Thank you again for your patience during the resolution of this issue!
Jan 22, 09:00 AKST
Identified - The NookTech/OIT BeyondTrust Remote Support service is currently experiencing issues, resulting in our web chat and remote support sessions being unavailable. We expect the service to be available again by 9:00am today and will be making updates at 3-hour intervals or as new information becomes available.

The service desk can still be contacted via email, phone, or ticket creation for service requests and incident reports for the time being.

Thank you for your patience during the resolution of this issue!
Jan 22, 08:00 AKST
Zoom Hub Enablement
Update - The scheduled maintenance has been completed.
Jan 22, 08:00 AKST
Completed - The scheduled maintenance has been completed.
Jan 22, 07:45 AKST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:45 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 07:30 AKST
Update - Maintenance will begin as scheduled in 60 minutes.
Jan 22, 06:45 AKST
Scheduled - Enable Zoom Hub for Admin and Support staff to become familiar with feature for supportability before it’s enforced enablement by Zoom for all Zoom platform users on 02/06/2026

The change being made will enable the option for Admins and Support staff groups only.
Zoom will be enabling the feature for all users on 02/06/2026.
Jan 21, 11:15 AKST
Jan 21, 2026
Jan 20, 2026
Network Outage at MSC, KRC, KBC, and Kodiak College
Resolved - Network has been restored at our affected community campuses. Internet and campus phones are now operational.
Jan 20, 10:26 AKST
Update - We have received reports that Kachemak Bay Campus (KBC) is now affected by this network outage too.
Jan 20, 07:53 AKST
Investigating - We’re currently experiencing a network outage at our UAA community campuses:
- Mat-Su College (MSC)
- Kenai River Campus (KRC)
- Kodiak College

UAA IT Services is working with the vendor and community campuses to identify the root cause and implement a solution.

Users may experience may not able to reach the internet and use campus phones at this time.

Next update at 10:45 AM.
Jan 20, 07:43 AKST
Jan 19, 2026

No incidents reported.

Jan 18, 2026

No incidents reported.

Jan 17, 2026

No incidents reported.

Jan 16, 2026
Service Disruption with Scan-To-Email
Resolved - The issue with scan-to-email has been resolved.

We’re sorry for the disruption this may have caused.
Jan 16, 12:25 AKST
Identified - We’ve determined that the printer's scan-to-email is intermittently not sending the scans to email inboxes.

Departmental printers with scan-to-email configured may be affected.
Jan 8, 11:56 AKST
Jan 15, 2026
Emergency Firewall Maintenance
Update - The scheduled maintenance has been completed.
Jan 15, 00:15 AKST
Completed - The scheduled maintenance has been completed.
Jan 15, 00:00 AKST
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:15 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 22:00 AKST
Update - Maintenance will begin as scheduled in 60 minutes.
Jan 14, 21:15 AKST
Scheduled - This maintenance will affect all traffic to/from UAF and UAF-affiliated sites, including campus internet and VPN access.

Network Engineers will be performing critical maintenance to the UA VPN and Network from 10:00 PM to 11:59 PM tonight (01/14/2026). Two brief outages (less than 3-seconds each) are expected while the maintenance is performed.
Jan 14, 16:30 AKST
Jan 14, 2026
Jan 13, 2026
wiki.alaska.edu Outage
Resolved - The PAS team has resolved the issue with the Confluence Wiki, and has confirmed the fix remains stable. Thank you again for your patience during the resolution of this issue!
Jan 13, 08:15 AKST
Update - The OIT PAWS team is continuing to monitor the stability of the Confluence Wiki. Our next status update will be at 8:00 AM.
Jan 12, 17:45 AKST
Monitoring - The PAWS team has identified the issue and has implemented a fix. The Confluence Wiki service is functional again and being monitored for stability. Thank you for your patience during the resolution of this issue! You can expect another update at end-of-day (5:00 PM).
Jan 12, 12:45 AKST
Investigating - We have received reports that the Confluence Wiki service (wiki.alaska.edu) is currently experiencing issues. The OIT PAWS team is currently investigating, and we will be making updates at 3-hour intervals.

Thank you for your patience during the resolution of this issue!
Jan 12, 08:30 AKST
Jan 12, 2026
Login Disruption with Modern Campus CMS
Resolved - The issue with Modern Campus CMS has been resolved.

We’re sorry for any inconvenience this may have caused.
Jan 12, 09:13 AKST
Update - A fix is currently being implemented.

Next update Monday morning (Jan. 12).
Jan 9, 16:57 AKST
Identified - We’ve determined the root cause of the issue and are working on implementing a fix.

Next update at 4:34 P.M.
Jan 9, 15:34 AKST
Investigating - We’re currently experiencing a login disruption with Modern Campus CMS. Users may experience a login failure message, "Please specify the skin, account, and site in the URL", when attempting to log in.

UAA IT Services is working to identify the root cause and implement a solution.

Next update at 4:22 P.M.
Jan 9, 15:22 AKST
Jan 11, 2026

No incidents reported.

Jan 10, 2026

No incidents reported.

Jan 9, 2026
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