Microsoft 365 License Changes & Issues
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).

This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!

You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/

Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Elvey 6th Floor Network Upgrade
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 2025 - 19:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 24, 2025 - 19:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Oct 24, 2025 19:00 - Oct 31, 2025 22:00 AKDT
Scheduled - During our Elvey building network upgrade we'll replace the current Cisco network switches with newer ones.

There will a brief outage affecting 6th and 7th floor wired and wireless connectivity while we swap to the new gear.
Oct 24, 2025 19:00 - Oct 31, 2025 22:00 AKDT
Microsoft 365 application is not automatically being applied to all new logins.
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.

This problem may impact multiple users across the system due to a malfunction in automatic licensing.

We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Receiving an error in Microsoft Office, "Error license is about to expire."
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.

Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.

An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

Uptime over the past 90 days. View historical uptime.
Accounts & Accesses ? Operational
90 days ago
99.98 % uptime
Today
UAA Network and Telephony Operational
90 days ago
99.95 % uptime
Today
UA WAN Connectivity Operational
90 days ago
99.87 % uptime
Today
UA Learning Management System Operational
90 days ago
99.82 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.67 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
99.8 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
100.0 % uptime
Today
Banner Operational
90 days ago
99.99 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
100.0 % uptime
Today
Banner 9 Operational
90 days ago
99.97 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Degraded Performance
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Degraded Performance
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Operational
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
100.0 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
100.0 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Operational
90 days ago
99.57 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

ELMO SSL Certificate Update Oct 29, 2025 09:20-09:45 AKDT

ELMO will be briefly unavailable while the SSL certificate is updated and the service is restarted.
Posted on Oct 24, 2025 - 17:15 AKDT

PROD Banner/Application Manager Upgrades Oct 30, 2025 20:00 - Oct 31, 2025 00:00 AKDT

The PROD Application Manager system will be upgraded to the current version. Automated Banner related jobs will not be processed during this time, but will resume after the upgrade has completed.
Posted on Oct 24, 2025 - 17:15 AKDT
Oct 28, 2025

No incidents reported today.

Oct 27, 2025

Unresolved incident: Microsoft 365 License Changes & Issues.

Oct 26, 2025

No incidents reported.

Oct 25, 2025

No incidents reported.

Oct 24, 2025
Banner Job Submission Outage
Resolved - The OIT Enterprise Applications Services team reports that this issue has been resolved.

Thanks so much for your time as we followed this outage, and have a wonderful weekend!
Oct 24, 16:15 AKDT
Investigating - We have received reports that pages in Banner requiring job submissions are experiencing issues. The OIT Enterprise Applications Services team is currently investigating, and we will be making updates at 1-hour intervals.

Thank you for your patience during the resolution of this issue!
Oct 24, 16:00 AKDT
TEST Banner Upgrades
Update - The scheduled maintenance has been completed.
Oct 24, 02:15 AKDT
Completed - The scheduled maintenance has been completed.
Oct 24, 02:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 17:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Oct 23, 16:15 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

All remaining Q3 Upgrades will be applied.
Oct 22, 10:45 AKDT
Oct 23, 2025
Enabling Additional Email Security Platform
Update - The scheduled maintenance has been completed.
Oct 23, 14:15 AKDT
Completed - The scheduled maintenance has been completed.
Oct 23, 14:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 23, 13:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Oct 23, 12:15 AKDT
Scheduled - No outage is expected during this change. OIT Security will be implementing an additional email security product to aid in filtering out potentially harmful messages from UA inboxes.
Oct 17, 15:15 AKDT
Oct 22, 2025
TEST Banner Upgrades
Completed - The scheduled maintenance has been completed.
Oct 22, 09:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 17:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Oct 20, 16:15 AKDT
Scheduled - TEST Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

TEST Banner upgrades to be applied:

All remaining Q3 Upgrades will be applied.
Oct 17, 15:30 AKDT
Oct 21, 2025
Blackboard, Canvas, Amazon Web Services Outage
Resolved - Blackboard has resolved their outage related to issues with AWS, and the other services we've mention also appear to have recovered. You can view Blackboard's reporting on their outage here: https://status.blackboard.com/incidents/g8bt1pvmtmh9

Thank you for your time and patience as we followed the resolution of this issue!
Oct 21, 08:00 AKDT
Update - There have been no updates to Blackboard's status, but Canvas has remained stable and reachable. Blackboard is still monitoring the stability of their fixes, and their current status can be found here: https://status.blackboard.com/

We are maintaining a 'monitoring' status until they report all-green.

Thank you for your time as we follow the resolution of this issue! We will continue reporting tomorrow morning at the start of the business day (8:00am).
Oct 20, 17:45 AKDT
Update - UA's Canvas instance is now available and operational, resolving the major component issues we have been tracking here. Blackboard is still monitoring the stability of their fixes, and their current status can be found here: https://status.blackboard.com/

We are maintaining a 'monitoring' status until they report all-green.

Thank you for your time as we followed the resolution of this issue; in its monitoring state, you can expect updates at three-hour intervals, or when new information is received.
Oct 20, 15:00 AKDT
Update - Services for Blackboard (classes.alaska.edu) have been restored, but remain potentially unstable-- OIT PAWS and Networking have removed the Status Page redirect on Blackboard, so it should be accessible again. Canvas and other mentioned services are still unavailable at this time.

Thank you for your patience and understanding as we continue to monitor the resolution of this issue!
Oct 20, 14:00 AKDT
Monitoring - Services for Blackboard (classes.alaska.edu) appear to be restored, but remain potentially unstable-- OIT PAWS and Networking are currently undoing the redirect that takes users to this statuspage when accessing Blackboard, so it should be accessible again shortly. Canvas and other mentioned services are still unavailable at this time.

Thank you for your patience and understanding as we continue to monitor the resolution of this issue!
Oct 20, 12:30 AKDT
Update - AWS is continuing to work on the problem, and per their status page appears to slowly be restoring function to different services. Their status page can be viewed here: https://health.aws.amazon.com/health/status

Thank you for your continued patience.
Oct 20, 12:00 AKDT
Update - AWS is continuing to work on the problem, and per their status page appears to slowly be restoring function to different services. Their status page can be viewed here: https://health.aws.amazon.com/health/status

Thank you for your continued patience.
Oct 20, 10:45 AKDT
Update - There is no new information available at this time-- thank you for your patience as we continue to monitor the situation. You can expect further updates at 1-hour intervals.
Oct 20, 10:00 AKDT
Identified - AWS states that it has mitigated the main problem, and many services are recovering-- the services listed here still appear to be in a unavailable and degraded states. We will continue reporting until a full resolution has been reached. You can expect another update in one hour; thanks so much for your time!
Oct 20, 09:00 AKDT
Update - Qualtrics and Digication are also affected by the AWS outage.

Digication has published a status update here: https://support.digication.com/hc/en-us/articles/42322436155291-Intermittent-Errors-reported-October-20-2025
Oct 20, 08:30 AKDT
Investigating - Instructure Canvas appears to also be affected by this outage and the UAF instance is fully unavailable at this time.

Thank you again for your patience as we monitor the extent of services affected by this outage.
Oct 20, 08:15 AKDT
Oct 20, 2025
NON PROD Banner Data Refresh|Clone From PROD to TEST
Update - The scheduled maintenance has been completed.
Oct 20, 17:15 AKDT
Completed - The scheduled maintenance has been completed.
Oct 20, 17:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 09:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 09:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Oct 20, 08:15 AKDT
Scheduled - TEST Banner environment will be refreshed or cloned from data in the production Banner environment to facilitate UA business processes to use this instance for testing and validation of processes. During this event the environment will be unavailable during the duration of the event.
Aug 20, 10:30 AKDT
Emergency Maintenance - Butrovich Data Center i59 Network Switch
Completed - The scheduled maintenance has been completed.
Oct 20, 14:30 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 20, 13:00 AKDT
Oct 19, 2025
PROD Banner Upgrades
Update - The scheduled maintenance has been completed.
Oct 19, 23:15 AKDT
Completed - The scheduled maintenance has been completed.
Oct 19, 23:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 19:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 19:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Oct 19, 18:15 AKDT
Scheduled - PROD Banner systems will be upgraded with the updates listed below. The following banner components will be unavailable during this upgrade window.

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server

PROD Banner upgrades to be applied:

FIN AID 8.54
FIN AID 9.3.53
Oct 17, 15:30 AKDT
PROD OnBase Quarterly Update and Refresh
Update - The scheduled maintenance has been completed.
Oct 19, 12:15 AKDT
Completed - The scheduled maintenance has been completed.
Oct 19, 12:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 09:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 09:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Oct 19, 08:15 AKDT
Scheduled - This short downtime for all 4 OnBase servers is needed to apply the cumulative Windows updates as well as to reset the license cache and clean out the OnBase cruft. It includes:

sw-onbase-pw2.apps.ad.alaska.edu ( Web server )
sw-onbase-pa2.apps.ad.alaska.edu ( Application server )
sw-onbase-pwf2.apps.ad.alaska.edu ( Process server )
sw-onbase-ps2.apps.ad.alaska.edu ( Storageserver )
Oct 17, 15:30 AKDT
Zoom Standard Changes
Completed - The scheduled maintenance has been completed.
Oct 19, 06:30 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 06:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Oct 19, 05:15 AKDT
Scheduled - There is no outage expected during this maintenance. The Zoom Admin Group will be modifying the current feature configuration for UA licensed Zoom accounts as follows:

Disabling the following features:
General: Track Billable Hours
Webinar Plus & Events: Enable product tab

Disabling the following features for testing under the Test Subaccount:
AI Companion: Show educational onboarding assistant to new users.
Zoom Hub: Enable feature

Allowing the following low-risk settings to auto-enable
Meetings: Automated captions on device (auto-enable on 10/10/2025)
Whiteboard: Search and add images from Pexels (auto-enable on 10/19/25)
Oct 17, 15:45 AKDT
NON-PROD Monthly OS Patching for Banner, Degree Works, UAOnline, and Related Systems
Update - The scheduled maintenance has been completed.
Oct 19, 03:15 AKDT
Completed - The scheduled maintenance has been completed.
Oct 19, 03:00 AKDT
Update - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 21:15 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 21:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Oct 18, 20:15 AKDT
Scheduled - NON PROD environment Banner and related hosted systems will have current operating systems patches applied. This includes outages for the following services:

Banner Database
Banner Admin
UAOnline
Banner 9 Self Service
All Degree Works instances
Banner Job Submission
Automic Application Manager
Banner Workflow
Banner Communication Management
Jasper Reports
Banner Access Manager
Maps server
Oct 17, 15:45 AKDT
Oct 18, 2025
Oct 17, 2025
Elvey Floor 3 & 4 Network Switch Stack Upgrade
Update - The scheduled maintenance has been completed.
Oct 17, 22:15 AKDT
Completed - The scheduled maintenance has been completed.
Oct 17, 22:00 AKDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 19:00 AKDT
Update - Maintenance will begin as scheduled in 60 minutes.
Oct 17, 18:15 AKDT
Scheduled - The planned work will impact network connectivity (wireless and wired) for the 3rd, 4th, and 5th floors of the UAF Elvey building from 7pm to 10 pm. OIT Network Operations will be upgrading the network access switches of the 3rd and 4th floor communications rooms.
Oct 17, 15:45 AKDT
Oct 16, 2025

No incidents reported.

Oct 15, 2025

No incidents reported.

Oct 14, 2025

No incidents reported.

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