Update - We are continuing to investigate this issue.
Nov 30, 2022 - 22:03 AKST
Investigating - Digication is investigating issues with uploading or publishing items.
Nov 30, 2022 - 17:19 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 28, 2022 - 17:00 AKDT
Scheduled - UA Learn is currently in the process of reducing our storage usage. As part of this upkeep, UAA and UAF courses from Summer 2019 and earlier will be removed from active use on UA Learn.

For more information, please visit the IT Announcement for this process.[https://alaska.edu/news/it/blackboard_cleanup_2022.php]

About This Site

Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.

UAA Network and Telephony Operational
90 days ago
99.95 % uptime
Today
UA WAN Connectivity Operational
90 days ago
100.0 % uptime
Today
UA Learning Management System Operational
90 days ago
99.99 % uptime
Today
UA Blackboard Learn Web Application Operational
90 days ago
99.98 % uptime
Today
UA Blackboard Learn SIS Integration ? Operational
90 days ago
99.99 % uptime
Today
Blackboard Collaborate Ultra Operational
90 days ago
99.99 % uptime
Today
Banner Operational
90 days ago
99.99 % uptime
Today
Banner Admin Modules Operational
90 days ago
100.0 % uptime
Today
UAOnline Operational
90 days ago
100.0 % uptime
Today
Banner 9 Operational
90 days ago
99.99 % uptime
Today
G Suite @ UA Operational
Google Apps Single Sign On Operational
Google Apps Gmail Operational
Google Apps Calendar Operational
Google Apps Drive Operational
Google Apps Docs Operational
Google Apps Sheets Operational
Google Apps Slides Operational
Google Apps Sites Operational
Google Apps Groups Operational
Google Apps Hangouts Operational
Google Apps Classroom Operational
Google Apps Talk Operational
Google Apps Voice Operational
Zoom Operational
Zoom Phone Operational
Zoom Meetings Operational
Zoom Chat Operational
Zoom Meeting Telephony Services Operational
Zoom Web Portal Operational
Zoom Cloud Recording Operational
Zoom Zoom Video Webinars Operational
Zoom Dashboard & Reporting Operational
Zoom Download Center Operational
Zoom REST API Operational
Office 365 @ UA Operational
90 days ago
100.0 % uptime
Today
Exchange Online Operational
90 days ago
100.0 % uptime
Today
Microsoft Teams Operational
90 days ago
100.0 % uptime
Today
Microsoft 365 Suite Operational
90 days ago
100.0 % uptime
Today
SharePoint Online Operational
90 days ago
100.0 % uptime
Today
OneDrive for Business Operational
90 days ago
100.0 % uptime
Today
Microsoft Forms Operational
90 days ago
100.0 % uptime
Today
Microsoft Intune Operational
90 days ago
100.0 % uptime
Today
Planner Operational
90 days ago
100.0 % uptime
Today
Power BI Operational
90 days ago
100.0 % uptime
Today
Yammer Operational
90 days ago
100.0 % uptime
Today
UAA Websites Degraded Performance
90 days ago
100.0 % uptime
Today
Software & Applications Operational
90 days ago
99.86 % uptime
Today
25 Live Operational
90 days ago
100.0 % uptime
Today
Qualtrics Operational
90 days ago
100.0 % uptime
Today
eWolf Portfolio (Digication) Operational
90 days ago
99.58 % uptime
Today
UAA Hosted Services Operational
90 days ago
100.0 % uptime
Today
UAA File Servers Operational
90 days ago
100.0 % uptime
Today
Virtual Desktops (VDI) Operational
90 days ago
100.0 % uptime
Today
UAA Software Licensing Operational
90 days ago
100.0 % uptime
Today
SPSS Operational
90 days ago
100.0 % uptime
Today
UA Statewide Software Licensing Operational
90 days ago
100.0 % uptime
Today
keys.alaska.edu Operational
90 days ago
100.0 % uptime
Today
ArcGIS Licensing Operational
90 days ago
100.0 % uptime
Today
Other IT Services Degraded Performance
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Banner BANP (PROD, UAOnline) Upgrades Dec 28, 2022 03:00-18:00 AKST
UAOnline, Banner, and Banner Admin Pages will be unavailable during this maintenance period.
Posted on Nov 23, 2022 - 15:30 AKST
Banner BANQ (LRGP) Upgrades Jan 7, 2023 15:22 - Jan 8, 2023 05:22 AKST
The Banner BANQ instance will be unavailable during this maintenance window.
Posted on Nov 23, 2022 - 15:30 AKST
Past Incidents
Dec 1, 2022

No incidents reported today.

Nov 30, 2022

Unresolved incident: Access to Digication degraded.

Nov 29, 2022
Resolved - The reboot resolved the issue.
Nov 29, 09:23 AKST
Identified - Kenai Peninsula Campus is experiencing issues with logging into the contact center phone system. This will require a reboot of the Finesse server to resolve the issue. The TSCs incoming lines will be temporarily out of operation during the time period of 7:00 PM to 9:00 PM November 28th.

Please call the TSC outside of those hours if you need assistance or email: uaa.techsupport@alaska.edu

We apologize for any inconvenience.

Nov 28, 17:36 AKST
Nov 28, 2022
Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

No incidents reported.

Nov 22, 2022
Completed - The scheduled maintenance has been completed.
Nov 22, 15:00 AKST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 12:00 AKST
Scheduled - What: UAA IT Services will be performing proactive system maintenance for Office 365 UA beginning Tuesday, November 22 at 12:00 PM to 3:00 PM.

Why: To maintain security and availability.

Result: No outage or degradation of service is expected.

Any Issues: If you experience issues accessing your Office 365 account, or associated applications after the maintenance, don't hesitate to get in touch with the Technical Support Center.

Nov 18, 14:54 AKST
Nov 21, 2022

No incidents reported.

Nov 20, 2022

No incidents reported.

Nov 19, 2022

No incidents reported.

Nov 18, 2022

No incidents reported.

Nov 17, 2022

No incidents reported.