Monitoring - Our internet service provider deployed a resolution to the performance degradation.
Users should now see their network performance back to normal.
We’re monitoring to ensure the network performance remains stable.
Next update will be at 9 AM tomorrow.
Dec 18, 2025 - 10:32 AKST
Users should now see their network performance back to normal.
We’re monitoring to ensure the network performance remains stable.
Next update will be at 9 AM tomorrow.
Dec 18, 2025 - 10:32 AKST
Update - Network performance is improving but not yet fully resolved
The Vendor found a bad fiber connection in their network and routed around it. They will be doing tests at our sites. Users may experience short interruptions while they validate the circuits.
Dec 17, 2025 - 13:48 AKST
The Vendor found a bad fiber connection in their network and routed around it. They will be doing tests at our sites. Users may experience short interruptions while they validate the circuits.
Dec 17, 2025 - 13:48 AKST
Identified - We are currently experiencing network performance degradation affecting KRC, KBC, and MSC locations.
Network circuits at these sites are operating at significantly reduced bandwidth (approximately 5 Mbps).
Our engineering team is actively investigating the issue and is working with our service provider to identify the root cause and restore normal performance. At this time, no estimated time to resolution is available.
Further updates will be posted as more information becomes available.
Dec 17, 2025 - 09:00 AKST
Network circuits at these sites are operating at significantly reduced bandwidth (approximately 5 Mbps).
Our engineering team is actively investigating the issue and is working with our service provider to identify the root cause and restore normal performance. At this time, no estimated time to resolution is available.
Further updates will be posted as more information becomes available.
Dec 17, 2025 - 09:00 AKST
Identified - Microsoft is discontinuing the M365 A1 Plus license, and some users are being transitioned from the M365 A1 "Plus" license to the M365 A1 license. This results in a loss of access to the desktop version of Office 365 applications, but all users should still be able to use the web-based apps at https://m365.cloud.microsoft/apps/ (requires UA login).
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
This change affects Crafts & Trades staff, Adjunct/Temporary Faculty, and Emeritus Faculty members. If you're not a member of these groups and are experiencing issues with the Microsoft Office suite, please reach out to your campus's IT helpdesk!
You can find more information about the license change here: https://www.uaf.edu/nooktech/news/microsoft-365-a1-license-changes.php
As well as status reports by the license holder, UAA, here: https://status.uaa.alaska.edu/
Due to the longstanding nature of this change and resulting disruption, we will be updating this status only as new information becomes available. We are actively communicating with UAA about the situation, and appreciate your time and understanding as we navigate this unexpected transition. Thank you!
Oct 27, 2025 - 09:15 AKDT
Update - The issue is persisting. The next update will be when it is resolved.
Oct 13, 2025 - 10:12 AKDT
Oct 13, 2025 - 10:12 AKDT
Update - This issue continues as the system engineers work through the changes Microsoft has made to their licensing application. Please continue to contact the Technical Support Desk (TSC) by phone (907) 786-4646 or email uaa.techsupport@alaska.edu
Oct 10, 2025 - 12:07 AKDT
Oct 10, 2025 - 12:07 AKDT
Update - We are continuing to work on a fix for this issue.
Aug 29, 2025 - 12:41 AKDT
Aug 29, 2025 - 12:41 AKDT
Update - System Engineering is continuing to work on the resolution to this issue. Please continue to contact the Technical Support Center (TSC) for assistance. (907) 786-4646
Aug 26, 2025 - 11:34 AKDT
Aug 26, 2025 - 11:34 AKDT
Identified - We’ve determined that some new University students, faculty and staff cannot access Microsoft 365 applications upon initial login.
This problem may impact multiple users across the system due to a malfunction in automatic licensing.
We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
This problem may impact multiple users across the system due to a malfunction in automatic licensing.
We’re working to restore Microsoft 365 automatic licensing however during the interim please contact the Technical Support Center at (907) 786-4646.
Aug 25, 2025 - 17:53 AKDT
Identified - We are aware of an ongoing issue affecting Microsoft A1 Plus licenses. As a result, some users may temporarily lose access to desktop Office applications, especially Adjunct Faculty and Crafts & Trades employees.
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.
Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.
An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT
However, you can continue to use all Microsoft 365 online apps (Word, Excel, Outlook, etc.) through your web browser by opening from OneDrive or going to https://m365.cloud.microsoft/create.
Our team is actively working with Microsoft and organizational leadership to identify and implement a long-term solution. We appreciate your patience while this issue is being addressed.
An update will be posted when it is resolved.
Oct 10, 2025 - 12:16 AKDT
About This Site
Welcome to UAA IT Services’ site for information and updates on our services. We share updates about scheduled maintenance and unplanned outages, pushing notifications to our subscribers via Twitter, webhooks, RSS, or email. Review the options by clicking on the “Subscribe to updates” button above.
Accounts & Accesses
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UAA Network and Telephony
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UA Blackboard Learn Web Application
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UA Blackboard Learn SIS Integration
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Blackboard Collaborate Ultra
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Banner
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Zoom
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Zoom Web Portal
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25 Live
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Qualtrics
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eWolf Portfolio (Digication)
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Degraded Performance
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Microsoft Teams
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UAA Websites
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Virtual Desktops (VDI)
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UA Statewide Software Licensing
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keys.alaska.edu
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ArcGIS Licensing
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Other IT Services
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Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
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No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
UAA Phone System Migration Dec 19, 2025 12:00-17:00 AKST
What: UAA IT Services will be migrating the phone system beginning Friday, December 19 at 12 PM to 5 PM.
Why: To enhance the performance, reliability, and security of our phone system.
Result: Some users may experience temporary call failures or dropped calls while routes update and services re-register. We will monitor the system in real time and rollback our changes immediately if there is an issue.
Any Issues: If you experience issues making or receiving calls after the phone system migration, don't hesitate to get in touch with the Technical Support Center.
Posted on Dec 17, 2025 - 15:39 AKST
Why: To enhance the performance, reliability, and security of our phone system.
Result: Some users may experience temporary call failures or dropped calls while routes update and services re-register. We will monitor the system in real time and rollback our changes immediately if there is an issue.
Any Issues: If you experience issues making or receiving calls after the phone system migration, don't hesitate to get in touch with the Technical Support Center.
Posted on Dec 17, 2025 - 15:39 AKST
Apple Endpoint Management Upgrade Dec 22, 2025 06:30-07:30 AKST
What: UAA IT Services will be upgrading the endpoint management system for Apple devices beginning Monday, December 22 at 6:30 AM to 7:30 AM.
Why: To support our vendor's rebranding and upgrade.
Result: UAA owned Apple device users may see a slightly updated login experience when the device is enrolled into the upgraded system.
Any Issues: If you experience issues using your Apple device after it is enrolled into the upgraded management system, don't hesitate to get in touch with the Technical Support Center.
Posted on Dec 17, 2025 - 14:47 AKST
Why: To support our vendor's rebranding and upgrade.
Result: UAA owned Apple device users may see a slightly updated login experience when the device is enrolled into the upgraded system.
Any Issues: If you experience issues using your Apple device after it is enrolled into the upgraded management system, don't hesitate to get in touch with the Technical Support Center.
Posted on Dec 17, 2025 - 14:47 AKST
UAA Network Maintenance for Anchorage Metro Locations Dec 22, 2025 08:00 - Jan 2, 2026 17:00 AKST
What: UAA IT Services will be performing maintenance and clean up to network connections between UAA buildings and office locations in the Anchorage area beginning Monday, December 22 at 8 AM to Friday, January 2 at 5 PM.
Why: To enhance the performance, reliability, efficiency, and security of our network.
Result: Brief, intermittent network outages for affected buildings/office locations.
Any Issues: If you experience issues with the network after the maintenance window, don't hesitate to get in touch with the Technical Support Center.
Posted on Dec 17, 2025 - 15:08 AKST
Why: To enhance the performance, reliability, efficiency, and security of our network.
Result: Brief, intermittent network outages for affected buildings/office locations.
Any Issues: If you experience issues with the network after the maintenance window, don't hesitate to get in touch with the Technical Support Center.
Posted on Dec 17, 2025 - 15:08 AKST
UAA Network Maintenance for the East Side of Anchorage Campus Dec 22, 2025 08:00 - Jan 2, 2026 17:00 AKST
What: UAA IT Services will be performing maintenance on the core UAA Network for the East side of the Anchorage campus beginning Monday, December 22 at 8 AM to Friday, January 2 at 5 PM.
Why: To enhance the performance, reliability, and security of our network.
Result: Temporary network outage for buildings located on the East side of the Anchorage campus.
Any Issues: If you experience issues with network or internet access after the network maintenance is complete, don't hesitate to get in touch with the Technical Support Center.
Posted on Dec 17, 2025 - 15:59 AKST
Why: To enhance the performance, reliability, and security of our network.
Result: Temporary network outage for buildings located on the East side of the Anchorage campus.
Any Issues: If you experience issues with network or internet access after the network maintenance is complete, don't hesitate to get in touch with the Technical Support Center.
Posted on Dec 17, 2025 - 15:59 AKST
Virtual Desktops (VDI) and Virtualized Hosts System Maintenance Dec 22, 2025 08:00 - Jan 2, 2026 17:00 AKST
What: UAA IT Services will be performing system maintenance for the Virtual Desktops and Virtualized Hosts beginning Monday, December 22 at 8 AM to Friday, January 2 at 5 PM.
Why: To enhance the performance, reliability, and security of the virtual environment.
Result: Any virtual desktops or hosts that are actively running during the maintenance will remain running. Host or desktops will not be able to be started during maintenance period.
Any Issues: If you experience issues starting or running virtual hosts or desktops after the system maintenance, don't hesitate to get in touch with the Technical Support Center.
Posted on Dec 17, 2025 - 16:42 AKST
Why: To enhance the performance, reliability, and security of the virtual environment.
Result: Any virtual desktops or hosts that are actively running during the maintenance will remain running. Host or desktops will not be able to be started during maintenance period.
Any Issues: If you experience issues starting or running virtual hosts or desktops after the system maintenance, don't hesitate to get in touch with the Technical Support Center.
Posted on Dec 17, 2025 - 16:42 AKST